First of all, I can not recommend someone to use Blockchain wallet because the complaint of its users are many. I will recommend bitcoin core, if you can not download the whole bitcoin core blockchain, then you can get electrum wallet.
Like some members have commented, it is either your seed phrase is not protected, or because of malware. But there is another third reason while your wallet can be compromised, did anyone has access to the email you used to register the wallet?
That is why I can not recommend a wallet that support email recovery at all for someone to use. Possibly your wallet was compromised through your seed phrase but more possibly through your email as well imo. But it can aslo be due to malware.
The customer care will still reply you, but know that bitcoin trasactions can not be reversed, the bitcoin can not get back to your wallet. I am so sorry for this. But, wait for the customer care response.
Topic: Money stolen from blockchain.com - page 2. (Read 287 times)
You sent the funds in one transaction and since it was moved out in two different Txs, I'll say it's probably not a clipboard hijacking malware, since you've only copied the address and sent the funds at one go.
I think someone has access to you profile information or your recovery/import/export phrase. How safe did you keep this information, did you store them in your phone or share them with others (friends). Blockchain.com support isn't the friendliest, and you may not get any response from them. And if it's scammers who have compromised your account and not a bug from their end then sorry there's nothing support can do for you.
I think someone has access to you profile information or your recovery/import/export phrase. How safe did you keep this information, did you store them in your phone or share them with others (friends). Blockchain.com support isn't the friendliest, and you may not get any response from them. And if it's scammers who have compromised your account and not a bug from their end then sorry there's nothing support can do for you.
Unfortunately, Bitcoins once stolen can not be recoverable unless you catch the thief and force then to send back your bitcoins. That being said, no one can help you hear recover the bitcoins apart from trying to point out what could have happened.
I have questions;
1. Are you sure the address in the bitcoin wallet is the one you sent your bitcoins to?
Some clipboard Hijacking malware can change the address you copies to the thief's address just as you are about to paste it in the receipt address field
Check your blockchain wallet to confirm if the address generated is the exact address you sent money to and then check the transaction history
2. Did you store your login credentials and 12-word Back up phrase in a safe place? If someone or malware gets access to your 12-word backup phrase. The thief can import the your addresses to other wallets like Electrum, send the funds without any need for email authentication.
I have questions;
1. Are you sure the address in the bitcoin wallet is the one you sent your bitcoins to?
Some clipboard Hijacking malware can change the address you copies to the thief's address just as you are about to paste it in the receipt address field
Check your blockchain wallet to confirm if the address generated is the exact address you sent money to and then check the transaction history
2. Did you store your login credentials and 12-word Back up phrase in a safe place? If someone or malware gets access to your 12-word backup phrase. The thief can import the your addresses to other wallets like Electrum, send the funds without any need for email authentication.
There's not much we can do to help, you're going to have to wait on the support to get back to you. Did you not enable 2fa or a secondary password?
Your funds are likely gone if it isn't a glitch on their system - you're going to probably have to take this as a lesson if you have more btc to accumulate or more btc in general. Blockchain or any Web wallet isn't very secure.
Your funds are likely gone if it isn't a glitch on their system - you're going to probably have to take this as a lesson if you have more btc to accumulate or more btc in general. Blockchain or any Web wallet isn't very secure.
Hello,
On 22 of Luly i send £1.800 in Bitcoin to Blockchain.com. Did not touch it or check for about 3 weeks and when 12 of August I login to my account I noticed that on 9 of August my money was send to another wallets in 2 transactions. Did not get any confirmation on email that someone tried to enter my account. I wrote 2 emails to their support without any respond. Don"t know what to do now, can anyone help?
/Apologies if I wrote that topic in wrong place. I am new here.
On 22 of Luly i send £1.800 in Bitcoin to Blockchain.com. Did not touch it or check for about 3 weeks and when 12 of August I login to my account I noticed that on 9 of August my money was send to another wallets in 2 transactions. Did not get any confirmation on email that someone tried to enter my account. I wrote 2 emails to their support without any respond. Don"t know what to do now, can anyone help?
/Apologies if I wrote that topic in wrong place. I am new here.
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