Topic: Moonbet.io took all my funds, closed my account and ignores me - page 2. (Read 391 times)

I'm very new here, how do you create a flag?

I have really done everything I can to communicate with them but since day one I have been ignored. I don’t know what else to do.
We come to these spaces for the freedom and then we have some people who think they can do whatever they want and take all your funds without even have to explain themselves. It’s sickening.

You always have options. I suggest you to wait for their forum account to response. Wait few days, if they do not response then create a flag against them. Whoever will read the topic they will know what to do, if they find the accusation worth supporting your flag then you will get good support.

Unfortunately none of it will get you the money by the way. So it's better to give your best to negotiate with them first.

Nothing strange happened to my account at owl.games. I just got limited so I withdrew my funds and got them. I wasn’t accused of anything at all.

I agree with you. They should also inform me immediately why my account has been suspended. When you suspend a customers account, you have to inform them about it.
Me as a customer shouldn't have to run around on all these different platsforms just to get a hold of these guys so I can get to know why my account got closed. It's ridiculous.

At first I didn't want to accuse Moonbet of scam because they seemed to have a good reputation so I wanted us to come to a solution together. As you can see it is impossible as they refuse to communicate with me. They are literally stealing from me because I 100% won my bets fair and square. I am a full-time sports bettor and have been doing this for years.

Thank you, I appreciate that you want to help.

What happened with your account on Owl.Games in the end? That Jason guy said someone (apparently you) won big and now that same person has registered at Moonbet. Did you get your money from Owl.Games? Was your account limited there and did they accuse you of some wrongdoings that also spilled over to Moonbet?

Confiscating funds that were won fair and square is stealing. If they didn't want you at Moonbet, they should have banned you before you started playing, or given you your winnings and closed your account after that. All this is assuming you are an honest gambler and not a cheater in any way.

I will write in their ANN thread and ask them to take a look at this accusation. Their forum admin hasn't been online since 18 October. If he ignores my post after coming online, I will send him a PM asking the same thing. If there is no response, you can create a flag against the casino and it should receive support by DT members.  

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Edit: I will PM their forum representative directly since I saw you already mentioned the issue in their ANN thread.

Okay so they got a heads up from Owl and they think they are going to confiscate whatever money you have with them. If this is their only excuse then it's a lame excuse. I have a question to ask. Someone please PM them if they have an account.

When did you receive the heads up from Owl?
a) After or before the deposit
b) After or before the win (assuming they won some bets)

I am well aware of their terms and conditions but that's not what this is about. My account got closed because I had winnings before at owl.games and since all of the trading and player management on Moonbet is offered through owl.games they decided to block my account for this reason.

have you read the Terms & Conditions of the Moonbet casino?
I'm afraid you missed something important there.

some people can't access Metamask in the BSC network if they don't go through a VPN. I don't know if it happened to you or not. but it happened to me.
but obviously, Moonbet prohibits the use of VPNs.

I opened an account at https://moonbet.io and placed bets between the 10th and 16th of October. I won some and got limited and when I wanted to make a withdrawal of 3500 usdt my account got closed. I didn’t really knew why since I played fair.

When I try to login through metamask:




I reached out to their customer service and they refused to communicate with me and completely ignored me. I gave my email address so they could get back to me, but no one did.

Chats with their customer service:








After this event is when I created this account on bitcointalk so I can write about my issue. I wrote in their moonbet thread in the gambling forum and there were some users there who advised me to contact the people in charge at moonbet on telegram so I did.

https://bitcointalk.org/index.php?topic=5392518.180

I spoke with Jason Poprawa in their telegram group. He is the founder and CEO of Moonbet. I asked him why my account was suspended and he told me that all of the trading and player management on Moonbet is offered through Owl.Games and that Moonbet did receive a heads up from the team at Owl that somebody who won a lot on player props from their site created an account at Moonbet and they were going to block that account. He said that he will speak with the team immediately and get to the bottom of this and that if I placed the bets and won - I deserved my funds.

Chatlogs with Jason:






I did got a good first impression of Jason as he seemed reasonable and understanding.
However, he did not keep his word and didn’t get back to me and unfortunately he has not responded to me at all even though I repeatedly tried to contact him.  He has been very active in the telegram group, when someone wants to make a deposit he will gladly help.

I think this whole situation is very unnecessary and time wasting. You don't take someone's money because they had an account somewhere else. They didn't just take all my winnings, they also took what I had deposited. I really don’t have a problem with getting limited since thats a part of the game, it happens. But when you take all my funds because I had an account at Owl.games it doesn’t make sense. It's like William Hill would take all my funds because I have an account with Unibet.

I’m doing this because I feel helpless and like I don’t have any choice. I just want my funds that I actually earn so I can move on from this nonsense they are putting me through.