Ok, we've been seeing a "lot" of cases recently.
So far I have 10 known cases of people whose coins were stolen (someone logged in on the account using their password, traded USD for BTC, withdrew all the BTC). Considering we have now over 60000 accounts (2 months ago we had 10 times less), this seems to be a problem coming mainly from users.
Problem is many have been posting in various places (forums, reddit, twitter, irc, etc) causing a lot of fear among users when the problem is still fairly limited.
Trust me, if we had a problem in Mt.Gox and it was actively exploited, we'd have way more than a dozen compromised accounts.
By the way we are working on adding an extra feature: a withdraw password. If you define one (on the settings screen) you will have to enter this password too. Should be available by monday.
Now, we cannot recover the funds, however we can try to track those and locate to which account they were sent. I guess that if your account was compromised you first sent an email to
[email protected] asking for your account to be blocked until investigation, providing as much information as you can as for the problem.
Please post here your ticket number that was assigned to you when you created this if you want priority handling. Please read the following FAQ before.
FAQMy history disappears along all my coins and moniesYou have not logged in with your usual login. Please make sure you are using the right account.
My coins were traded for USD, or my USD were traded for coins, I never entered any orderYou had an open order that couldn't be filled because you didn't have enough funds. When you added funds (or coins) your order could be filled, and was filled.