Yes I did, now I know what the situation is. Basically what happened is that I voulanterely decided to verify my account, so I sent you the scans, you didn't like the scan quality and disabled my account.
My mistake, I should have never decided to verify the account and all would be ok.
To everybody reading this: Never try to verify an account that has positive balance. If there is anything wrong with the scans, they will disable your withdrawal options. But hey, you can still deposit new money, that part works just fine, lol.
My mistake, I should have never decided to verify the account and all would be ok.
To everybody reading this: Never try to verify an account that has positive balance. If there is anything wrong with the scans, they will disable your withdrawal options. But hey, you can still deposit new money, that part works just fine, lol.
You have to understand that it is important to get scan and other documents in perfect quality to make sure who's who, also remember that this measure is to make sure that the BTC and other assets are handed to the correct persons. I am sure that if you send us proper documents everything will be in order.
PS I you can't imagine how many fake or expired document we receive from people and sometimes for the same account! So please understand that our goal here is to protect you, nothing else
PS II Send me your Ticket Number via PM and I'll check personally this matter.
