Topic: MtGox account with $220 blocked for more than six weeks without explanation - page 3. (Read 3953 times)

Perhaps we can crowdsource a solution.

The question and your response raise a flag though.  Is there issues as far as where you are located?  Had you been in the U.S. at the time the Dwolla funds were deposited through the time they were transferred to Mt. Gox?
 - http://help.dwolla.com/customer/portal/articles/87276-can-i-use-dwolla-outside-the-u-s-

MtGox is blocking my account for more than 6 weeks by now without giving any explanation and without requesting any documents or other information.

I just want to share this unpleasant experience with MtGox to make others aware of such issues.

After making a Dwolla deposit of $220 into MtGox on October 25 and buying bitcoins with this money, I was asked to submit account verification documents in order to transfer bitcoins out of my account. I submitted the required documents and did not receive any response. I started to get confused when I could not login into my account a few days later as my password was rejected. When I filled the password recovery form on MtGox I did not receive a response.

I started to get worried and filed a ticket (see whole tickets below) in the support area. After I answered a few questions about my Dwolla deposit, the ticket was closed with the reply by MtGox:


A few days later I opened a new ticket to ask for news. This ticket was marked as solved without any explanation.

To give MtGox some time to "investigate" and because I did not have time to spend hours writing tickets every day, it took me two weeks to write a new ticket. They did not request any more information and the ticket ended with the same words as the first one:


This was on December 06. I sent them a new ticket today but I am loosing my confidence in MtGox as they did not come up with a solution for more than 6 weeks by now. Worst of all, they did not ask for any more information or documentation. I would be willing to submit any reasonable document they need to solve this issue. They did not give any explanation why my account is blocked either.

Did any of you make similar experiences with MtGox? How long did they block your account? Feel free to post a reply to this thread if you have similar problems with MtGox.

Merry Christmas,
Johannes

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Full quote of MtGox support tickets below.
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