Topic: MTGOX: are they incompetent or dishonest? (Read 1155 times)
@klooch I think they are more cautious so just try to send your documents again
i have a similar problema, look in this topic -> https://bitcointalksearch.org/topic/mtgox-canceled-my-account-and-stole-my-money-378538
do you have a ticket number for this issue ? I ll help escalate your ticket if needed .
level 1 support could have made an error / not seen you are already verified, if you really are.
level 1 support could have made an error / not seen you are already verified, if you really are.
I don't have very good experience with them... I got my documents notarized, with an apostille and sent them to Japan, they claimed they didn't get them. I let it be and recently tried again because BTC was suddenly worth a lot, they gave me a deadline to send the paperwork again - Or Else - they'd just delete my account (it had "significant" funds, on a personal level).
Well I did get those nocuments notarized again and sent them with a tracking number this time. I got my account back but they were a pain in the ass and I sent a LOT of messages.
Well I did get those nocuments notarized again and sent them with a tracking number this time. I got my account back but they were a pain in the ass and I sent a LOT of messages.
On Dec 3 I wired USD funds to MTGox. On Dec 5 they emailed me that the funds had been received by mistake in JPY , and that unless I contacted them otherwise in 3 days, they would credit my account in JPY.
I called my bank, tried to fix it, of course banks don't care so finally on Dec 11 I tell MtGox to go ahead and complete the funding in JPY. They reply to tell me that "the banking procedure has changed and the deposit would reach us in 7 - 10 business days." 7-10 days when on Dec 5 they already told me that they had received the funds? When I complain they essentially tell me to get stuffed and it's either take it or take it....
Today, I get the following email!!
Dear Valued Customer,
Your deposit has been put on hold as a result of our confirmation process.
To complete the final step of this process we require your company's registration documents for verification.
Verification had been completed almost 1 year ago, on November 27, 2012 and as a matter of fact they are showing that same account where I wired the funds from as a verified account for the withdrawal!!
Am I ever going to see my money again with these people? Is this how they make money really by sitting on funds forever and finding lame excuses to hold onto money even longer?
I called my bank, tried to fix it, of course banks don't care so finally on Dec 11 I tell MtGox to go ahead and complete the funding in JPY. They reply to tell me that "the banking procedure has changed and the deposit would reach us in 7 - 10 business days." 7-10 days when on Dec 5 they already told me that they had received the funds? When I complain they essentially tell me to get stuffed and it's either take it or take it....
Today, I get the following email!!
Dear Valued Customer,
Your deposit has been put on hold as a result of our confirmation process.
To complete the final step of this process we require your company's registration documents for verification.
Verification had been completed almost 1 year ago, on November 27, 2012 and as a matter of fact they are showing that same account where I wired the funds from as a verified account for the withdrawal!!
Am I ever going to see my money again with these people? Is this how they make money really by sitting on funds forever and finding lame excuses to hold onto money even longer?
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