MtGox canceled my account and stole my money

bryant.coleman

legendary

Activity: 3654

Merit: 1217

Quote from: Verduveltje on December 20, 2013, 08:19:08 PM

It really ain't that hard...

Just go to www.mtgox.com go to your account and verify by uploading the correct documents.
When you've done this, update your ticket...

It's that simple...

Have you read the previous posts? Uploading the copies will not do the trick. He has to manually send the attested copies in First class postage.

omegaslast

newbie

Activity: 3

Merit: 0

If mtgox was able to ascertain that he had two accounts why even let him make another account? its like they intentionally let him make the account, so that after he actually did something (like buy $2000 worth of bitcoins) they can suddenly throw up a bunch of bureaucratic junk to possibly pad their profits with $2000. Ridiculous. Unfortunately it seems like a lot of people have horror stories with most exchanges... i guess thats the nature of the beast

Verduveltje

newbie

Activity: 8

Merit: 0

It really ain't that hard...

Just go to www.mtgox.com go to your account and verify by uploading the correct documents.
When you've done this, update your ticket...

It's that simple...

buckrogers

legendary

Activity: 2733

Merit: 1181

Yea, I just signed up a week ago and sent them docs via the web license, utility bill...now im not even sure i want to use them with all of this negative feedback.Still havent been "Verified" what ever that means....why do you need to be verified with personal information, just take my money, let me trade and pay me if i make money or keep it if i dont..

i dont understand this system...anyone?

neordicICE

hero member

Activity: 505

Merit: 500

Quote from: LordSloth on December 20, 2013, 02:35:54 PM

I went with an exchange in my own country. That way, I don't have to travel half way around the world to break somebodies kneecaps, if they defraud me

It is much easier to deal with the scam if the exchange is in your country, but these exchanges dont have much volume and the prices might be higher.

hamdi

hero member

Activity: 826

Merit: 500

good luck. tell us how it turned out.

too bad the largest exchange can not be trusted.

LordSloth

newbie

Activity: 3

Merit: 0

If you look at the various bitcoin exchanges, you notice that some have a higher price than others. MtGox is currently the exchange with the highest rate (when standardized on a common currency). That's indicates an increased risk. People charge more for bit coins on MtGox , because there is a greater chance of them losing their proceeds.

When looking for an exchange, do the following:

Pick one with lower BitCoin Quotes (when standarized against a common currency ie. USD)
From the list of these candidates, pick one with high volume (ussualy goes hand in hand with above)
and tend to choose one in your own country or close by.
If you live in a country, where they tend to shoot you, if you complain; pick a stable democracy instead.

I went with an exchange in my own country. That way, I don't have to travel half way around the world to break somebodies kneecaps, if they defraud me

kuverty

sr. member

Activity: 770

Merit: 250

Quote from: AirFlame on December 20, 2013, 02:01:56 PM

Quote from: kuverty on December 20, 2013, 01:28:43 PM

I did the verification when they threatened to close my account. I sent a certificate of residence and a copy of my passport, both sealed with an apostille. The first time they did not get it, only on the second time when I used registered mail.

And they unlock Your account ? Did You move your money from them ?

They did! And I moved my money out.
I got the apostille from a public notary and I got it the same day, waiting at the office. The notarization and apostilles for three documents were about 30 €. Sure you have public notaries in Brazil?

Also, an utility bill with your father's name won't do. I was not able to use an utility bill because you can't notarize that, it has to be an official document, with signatures or similar. So I got a proof of residence. Someone asked if Mt. Gox accepts a driver's license; they do.

AirFlame

hero member

Activity: 784

Merit: 500

Quote from: kuverty on December 20, 2013, 01:28:43 PM

I did the verification when they threatened to close my account. I sent a certificate of residence and a copy of my passport, both sealed with an apostille. The first time they did not get it, only on the second time when I used registered mail.

And they unlock Your account ? Did You move your money from them ?

kuverty

sr. member

Activity: 770

Merit: 250

I did the verification when they threatened to close my account. I sent a certificate of residence and a copy of my passport, both sealed with an apostille. The first time they did not get it, only on the second time when I used registered mail.

AirFlame

hero member

Activity: 784

Merit: 500

Well for me it's little odd that they told You to delete the old account and they blocked Your new one. So You will need to send them the information they ask.

Sephera

member

Activity: 112

Merit: 10

Total scam I advise that everyone stop using Mt Gox. Could be the employee ripping people off too. The support exchange was bad. Total scam. DO NOT USE MT GOX.

augustoandrade

newbie

Activity: 16

Merit: 0

Quote from: AirFlame on December 20, 2013, 12:28:53 PM

Quote from: augustoandrade on December 20, 2013, 12:20:14 PM

I called the lawyer to ask for the apostile ...

he told me that yes it is possible but it will cost a high value and will take between 2 to 6 months to get ready (in Brazil, EVERYTHING takes longer to be done)

then to say that I lost this money?
I've tried to ask support pro MtGox what I have to send if you have any alternative to the book, they only respond to standard and nothing more.

Lost no. Ask them what they need so You will be not able to send wrong id with apostile. And then pay and wait for the apostile to be done and send them. Did You told them You have created new account because You forgot about the old one ? Did You logged to the Old one account when You had a new one ?

I logged in I only old account when support told me that I had to delete it, I did not even remember she existed ...

I logged into it and deleted the account as support guided me.

Now, I can not log into any of the accounts, or recover the password, it looks like they erased the main account too.

AirFlame

hero member

Activity: 784

Merit: 500

Quote from: augustoandrade on December 20, 2013, 12:20:14 PM

I called the lawyer to ask for the apostile ...

he told me that yes it is possible but it will cost a high value and will take between 2 to 6 months to get ready (in Brazil, EVERYTHING takes longer to be done)

then to say that I lost this money?
I've tried to ask support pro MtGox what I have to send if you have any alternative to the book, they only respond to standard and nothing more.

Lost no. Ask them what they need so You will be not able to send wrong id with apostile. And then pay and wait for the apostile to be done and send them. Did You told them You have created new account because You forgot about the old one ? Did You logged to the Old one account when You had a new one ?

feebs

member

Activity: 78

Merit: 10

i am not surprise this happened, mtgox introduces to their customers the option to send money via okpay, okpay is a scammer company who stole my $2000 more than 40 days ago, ever since i wired my money, this mtgox fund processor partner ignored all my support tickets, even deleted half of my complaint support tickets, there are more but you get the idea

word of caution, btc-e also uses okpay

mtgox and btc-e have questionable reputation simply because they endorse okpay a scammer company to their customers

augustoandrade

newbie

Activity: 16

Merit: 0

I called the lawyer to ask for the apostile ...

he told me that yes it is possible but it will cost a high value and will take between 2 to 6 months to get ready (in Brazil, EVERYTHING takes longer to be done)

then to say that I lost this money?
I've tried to ask support pro MtGox what I have to send if you have any alternative to the book, they only respond to standard and nothing more.

AirFlame

hero member

Activity: 784

Merit: 500

Quote from: augustoandrade on December 20, 2013, 11:58:07 AM

Quote from: AirFlame on December 20, 2013, 11:47:49 AM

Quote from: augustoandrade on December 20, 2013, 11:45:38 AM

i live with my parents, i dont have any utility bill in my name, one utility bill in my fathers name serves?

One important question did You use more than one account in that system and other one how old are You ?

I did not use more than one account, what happened is that 1 year ago I created an account on the site, but I was still a minor (in Brazil the majority is from the age of 18) then put it aside for not have problems.

this year, when I became of age, I created an account on MtGox (I could not remember who had one made last year), I sent the documents to them, all right.

they checked my account and everything was fine.

I deposited some btc and started to make some trades.

a week later when I went to withdraw my btc, I saw that the system asked for account verification, so I went in to see the support for that problem.

the rest is in print before I posted ...

on the second question, I'm 18 years old today.

If Your first account was the same name adress etc like the other one they block it. You need to send them the info tho. Ask them can You send them the "driver license" with the Apostille certifying document. If not well You will have to send them what they ask for.

augustoandrade

newbie

Activity: 16

Merit: 0

Quote from: AirFlame on December 20, 2013, 11:47:49 AM

Quote from: augustoandrade on December 20, 2013, 11:45:38 AM

i live with my parents, i dont have any utility bill in my name, one utility bill in my fathers name serves?

One important question did You use more than one account in that system and other one how old are You ?

I did not use more than one account, what happened is that 1 year ago I created an account on the site, but I was still a minor (in Brazil the majority is from the age of 18) then put it aside for not have problems.

this year, when I became of age, I created an account on MtGox (I could not remember who had one made last year), I sent the documents to them, all right.

they checked my account and everything was fine.

I deposited some btc and started to make some trades.

a week later when I went to withdraw my btc, I saw that the system asked for account verification, so I went in to see the support for that problem.

the rest is in print before I posted ...

on the second question, I'm 18 years old today.

AirFlame

hero member

Activity: 784

Merit: 500

Quote from: augustoandrade on December 20, 2013, 11:45:38 AM

i live with my parents, i dont have any utility bill in my name, one utility bill in my fathers name serves?

One important question did You use more than one account in that system and other one how old are You ?

augustoandrade

newbie

Activity: 16

Merit: 0

i live with my parents, i dont have any utility bill in my name, one utility bill in my fathers name serves?

Topic: MtGox canceled my account and stole my money (Read 1714 times)