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Topic: Mt.Gox problem -- any help welcome! - page 2. (Read 1956 times)

member
Activity: 112
Merit: 11
October 06, 2011, 01:54:21 AM
#5
Please resubmit your documents here: http://www.mtgox.com/forms/verification

2 files uploaded. Can you give me a timescale please -- as you can imagine, I am getting quite upset having now submitted documents _FOUR_ times over a period of THREE weeks.

For what it's worth, I am quite happy for you to convert the dollars in the account into Bitcoins, then send me all the Bitcoins using the address to which I have previously withdrawn Bitcoins, then close and delete the account.
vip
Activity: 308
Merit: 250
October 06, 2011, 01:40:20 AM
#4
Please resubmit your documents here: http://www.mtgox.com/forms/verification
member
Activity: 112
Merit: 11
October 06, 2011, 01:36:28 AM
#3
Hello cdb000,


Please be aware that due to the sudden increase in AML requests, processing of submitted documentation has become slightly delayed. We thank our users for their continued patience and support as we adjust to the requirements which have been obligated upon Mt.Gox.


Could you please quantify 'slightly'? I first sent scanned documents on 15th September - this is now 21 days ago.

vip
Activity: 308
Merit: 250
October 06, 2011, 01:33:42 AM
#2
Hello cdb000,


Please be aware that due to the sudden increase in AML requests, processing of submitted documentation has become slightly delayed. We thank our users for their continued patience and support as we adjust to the requirements which have been obligated upon Mt.Gox.
member
Activity: 112
Merit: 11
October 06, 2011, 01:31:09 AM
#1
Near the start of September I tried to withdraw 100 Bitcoins from Mt.Gox and got the message:

 "Your account is currently pending review, please contact [email protected]"

Did so and was asked to supply copy of passport, copy of utility bill.

I have now sent these _THREE_ times and have had no response at all.

Does anyone know how to get Mt.Gox to action this - or are they simply 'never going to allow me to withdraw' (steal) my bitcoins?



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