Everyone's bitcoins are safe on the site. We still are holding all the coins safely in reserve. The vast majority of the coins are stored offline so they are impossible to compromise.
If this was the first time difficulties of this kind had appeared with MtGox, I would be inclined to believe it, but arbitrarily freezing accounts or rolling back transactions seems to be the modus operandi for MtGox.
http://forum.bitcoin.org/index.php?topic=3712.680 (Essentially MtGox freezes 45000 USD over a dispute of the equivalent of USD 3000(at the time) in BTC. Reason: MtGox wants to investigate. Explanation is promised, but never given (the whole thing took place in Febuary))!
Interesting to note: As soon as the guy complaining threatens legal action, MtGox is sold to MagicTux(different person(?), different jurisdiction!), Complaint in the first days of march, MtGox signed over shortly after (
http://www.whois.net/whois/mtgox.com ).
The company named as running MtGox is Tibanne (
http://www.tibanne.com/contact.html ), their office location is in a very prime location in Tokyo, incidentally also provided as virtual offices (
http://www.abcn.com/offices-tokyo--f-cerulean-tower-26-1-2443 ).
MagicalTux(a.ka. Mark Karpeles) himself seems to be working as a server admin for a fairly dodgy news-blog in Tokyo (
http://en.akihabaranews.com/?page=about )
The only explanation I ever heard from MtGox in reference to any indication has been either FUD or ´trust us´.
My question is, given all that has occured: Why should anyone be stupid enough to do that? Especially given the fact, that this is not the first case of less than transparent behaviour by MtGox.