I have been trying for nearly 3 weeks to release over $26,000 from MTGox. Through miriad delays, lies and false promises, I am still unable to withdraw any USD from MTGox. I believe, though I have not tested, that I may be able to transfer the funds out via Bitcoins, but it would come at a cost of conversion. Which I have already paid twice in the past three weeks trying to get funds out.
At this point, I am absolutely sick and tired of the lying and BS that comes out of MTGox. Nothing honest is ever released on their blog, it's always missing important facts or contains outright falsehoods. Their customer service is a joke (I know, surprise!), and every time I contact them, they take days to get back to me... when they do it does not address the issue, but points to useless blog posts or gives excuses for actions taken or not taken.
After finally getting them to cancel the Dwolla withdrawals they had "pending" for over a week, they canceled just one of them, letting another $10,000 hang in limbo until I contacted them again. I requested that they do a wire transfer of the funds to my bank and that I would pay the fee on my side, even though they should cover all fees for holding on to my money for a week with no compensation or reasonable explanation. I got no response to this request, not even a denial.
I then converted the USD to bitcoins and sucked up the "fee" MtGox charges for the privilege of keeping my money indefinitely. After trying to find a suitable way to transfer the BTC out and convert it into fiat, it became clear that the charges to do so would be exorbitant, as all the exchange services are not setup to convert large amounts of BTC to fiat and their fee structure makes it impractical.
So, I went ahead, last night, and sucked up the exchange rate and lost several hundred dollars as well as the "fee" MtGox charges, again, and converted back to USD. I tried to initiate a wire transfer and lo-and-behold... MtGox no longer offers wire transfers.* Only Dwolla and OKPay. So now MTGox is offering a service to replace a wire transfer with Dwolla, which they can't seem to transfer even a nickle to, much less $26000. So now I have basically no way to transfer money out of MTGox, other than as, possibly, Bitcoins. To add insult to this injury, even "adding" a Dwolla account, which I have been using for months and month, goes into "Validation" status and will not, apparently, come out. As such, I can't even attempt a Dwolla transfer.
So now, they basically have had free use of my funds for nearly 3 weeks, with no compensation, besides the lies and delay tactics I've received so far and have eliminated that last possible method for me to get USD out of MTGox.
It's almost laughable how poorly managed MTGox is, or it would be if it were not for the fact that they are holding millions of dollars of users funds without any recourse. Unless these concerns are addressed and some reasonable explanation is offered, I will be moving all of my operations to another exchange. Yes, I realize I am a small fish in a large pond, but I am also suggesting that everyone else do the same. MTGox can not be trusted with your data, as they have shown through being hacked via methods that were detailed to them long before the hack took place. They are clearly showing that they can't be trusted with your funds, either, since they will not release funds in any usable manner (with the possible exception of BTC).
* EDIT - MTGox still offers wire transfers, it's just now called "Withdrawal Wizard"