I have altcoins in some exchanges and, until now, i have no problem with them. But you, that say is better and safier then this exchanges ,lost my bitcoins.
Electrum is the safest and most popular Bitcoin-only software wallet there is. You are in possession of your own keys and nobody else is, as long as you downloaded Electrum from the official website and verified the signatures. You lost your coins because of a mistake you did. My coins have never been stolen from or by Electrum.
I made all the safe procedures (that gathering of words, passwords and etc...)
Unfortunately you did something wrong, otherwise your Bitcoins wouldn't be gone. Where and how did you save those words which are called a seed?
Even so, my bitcoin was vanished from you wallet.
The wallet doesn't belong to anyone here, it is not our wallet. Have you checked the addresses where you were holding funds on a block explorer like
https://blockchair.com/ or
https://blockstream.info/? Does it show outgoing transactions? Ca you share the addresses so we can take a look?
You should close your doors. You are not a serious organization, you just took the people´s money and put in your wallet for some months, until someone steal it.
They are not an organization at all. They provide a free community service and aren't paid for it.
And, in your homepage, you put a message saying in small letters: the old version is vulnerable to phishing.
The letters are as big as the rest of the text and they are written on top so that is the first thing people see who visit the download section.
I just do not receive any advise on my email
You don't need to register anywhere on the site to download and use an Electrum wallet. How should Electrum know how and where to contact you?
i didnt know that i had to open your website to see this text. you dont have any formal channel to entering in contact but this shit.
Besides 'this shit', information about Electrum is available on many social media channels. Check a few posts above mine for the links.
At least, i took the habit of saying this history in all youtube channel that talks about your wallet. You are the worst organization that i already saw in my life.
My worst regards .
Not an organization at all, see above.
I doubt you are even interested in learning and understanding what you did wrong so if it helps you can continue blaming Electrum for what happened. Nevertheless, I am sorry for everyone who losses money, especially those who made poor choices but learnt something from their mistakes.