It seems that at the current stage, there is nothing we can do about the transaction as we cannot impact the blockchain. Sorry for the inconvenience.
Hello CEX.io support:
It's been over five days since you have sent my transaction with such an extremely low fee (22 sat/ B). You cannot claim that it's not under you control. In the contrary, it was completely and solely under you control when you had decided to pick 22 sat/B for my withdrawal transaction...I see it is still waiting in line, but your fee keeps letting people keeps perpetually cut in front me. The line is only getting longer - waiting for how long is reasonable, two days ? Two years ?
Once again, claiming that your customer's transactions get stuck unconfirmed on the blockchain - because you don't give them any choice - as you decided to pick the extremely low and unreasonable fee for your customers withdraws is solely under your control !!
On the perhaps of all your customers and the victims of your bad business practices ( borderline unethical), we demand that you to fix your mess as soon as possible !