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Topic: My trustwallet of $211,000 has been stolen, any help or advice is appreciated (Read 405 times)

hero member
Activity: 700
Merit: 577
Eloncoin.org - Mars, here we come!
It might not be your fault, since Trust Wallet can be easily hacked but it is seems like you know the right ways of saving your funds but I don't know why still stick with Trust Wallet but hope you are going for a more better wallet or at least a good hardware wallet like Trezor.

Hope your Mom gets better soon, the is your strength, I see you already did made a post in their ANN thread base on MusaMohamed which will get to their notice faster
I guess I'll need to move my bitcoin again, didn't know that Trust Wallet is that easy to bypass that they can just easily take away the funds in someone's wallet that easy? Kind of ironic that, you name your product as Trust Wallet but then you as a hodler can't trust to put your funds in there, I guess the plan to move it all to a safer Electrum wallet is going to be a priority to me now, prevention is better than cure. I hope that OP finds out the perpetrator and I think that with the resources that you've put into this, you've increased your chances of recovering that stolen funds if not find out who's the scammer. One thing that you've got to understand about this though, once they uncover that it's people outside of the country that you're in, you're going to have a hard time pinning them down because you're going to need the help of the country of origin of the hacker, if you're lucky they might make a move and arrest or seize that person or group behind the hack.
It was like a song in the forum that nobody should keep coins in trustwallet because it is a custodial wallet which is prone to hacked at anytime. There are two places you don't have to store.or keep your coins. Trustwallet and Exchanges. Some people so much exchanges that whatever they have they would use it to buy Bitcoin and store it in the exchange wallet. And I think what happened in the my with Binance is a good example . Although nobody lost coin there but Binance disabled the fiat currency p2p and  You can't sell again and assuming Binance was not a reputable company and they run away with your coins like others do? What will you do? So we advise people to use electrum and other non custodial wallets.

Don't use anything centralized exchanges or wallet to keep your coins in the cryptocurrency world.
hero member
Activity: 1190
Merit: 516
Eloncoin.org - Mars, here we come!
The number of ways to compromise a device's security is not limited so finding how I got scammed itself a long process and we can't blame the wallet as well cause we are the one decided to use it.

No device is safe when it's connected to internet that's why hardware wallet is mandatory for someone who wants to store more than few thousand dollars in their address.
This is unfortunately the dark side of this market, I mean the technology is incredible, the community is great, but there is a small part of it that really gives it a bad reputation, as losing so much money and yet have no way to get it back is something that will scare anyone, and what is even worse is that this could happen to anyone, and suddenly the money that it took you so long to save can disappear in seconds, ruining the image you may have had about this market forever.

With power there always comes with great responsibility, crypto is basically decentralized money which means we are our own bank and if that's the case then we have to make sure everything for the security of our funds and this is not a negative side but most of us realize only after learning things in the hard ways.

Security has been an issue in crypto for years, and yet the industry hasn't found a better way to protest user funds. The same thing happens again and again due to a lack of awareness. I think all the exchanges and dex should implement a compulsory fundamental educational walkthrough for every individual who is going to use their service for the first time. Most of the time, newcomers become the victims of such an incident. Some of the new ZK solutions look really promising and can mitigate this kind of risk.
sr. member
Activity: 2380
Merit: 251
Eloncoin.org - Mars, here we come!
The number of ways to compromise a device's security is not limited so finding how I got scammed itself a long process and we can't blame the wallet as well cause we are the one decided to use it.

No device is safe when it's connected to internet that's why hardware wallet is mandatory for someone who wants to store more than few thousand dollars in their address.
This is unfortunately the dark side of this market, I mean the technology is incredible, the community is great, but there is a small part of it that really gives it a bad reputation, as losing so much money and yet have no way to get it back is something that will scare anyone, and what is even worse is that this could happen to anyone, and suddenly the money that it took you so long to save can disappear in seconds, ruining the image you may have had about this market forever.

With power there always comes with great responsibility, crypto is basically decentralized money which means we are our own bank and if that's the case then we have to make sure everything for the security of our funds and this is not a negative side but most of us realize only after learning things in the hard ways.
sr. member
Activity: 2618
Merit: 439
Not a lot of words to offer but apologies that you had to experience such a tragic loss.

There are way too many methods for your wallet to be drained. It might be infiltrated through your device. Either it by some phishing link or whatnot. We cannot be sure how a malware might have gotten into our system because we use the internet so much and open different kinds of websites and applications.

It might also be infiltrated physically. If there was anyone that had known where you device is and how to access it then that might be a possibility as well.

Blaming yourself would just be futile at this point so I just hope that you do get the justice that you deserve, op.
legendary
Activity: 2492
Merit: 1332
The number of ways to compromise a device's security is not limited so finding how I got scammed itself a long process and we can't blame the wallet as well cause we are the one decided to use it.

No device is safe when it's connected to internet that's why hardware wallet is mandatory for someone who wants to store more than few thousand dollars in their address.
This is unfortunately the dark side of this market, I mean the technology is incredible, the community is great, but there is a small part of it that really gives it a bad reputation, as losing so much money and yet have no way to get it back is something that will scare anyone, and what is even worse is that this could happen to anyone, and suddenly the money that it took you so long to save can disappear in seconds, ruining the image you may have had about this market forever.
sr. member
Activity: 2380
Merit: 251
Eloncoin.org - Mars, here we come!
Sorry to hear this. I will not be too optimistic about reaching out to or being noticed by eXch themselves but I do hope you get your funds back one way or another.

If you are 100% sure that it was not your doing how your wallet got hacked, then I am afraid that the wallet itself might be the problem. It might have a very weak security mechanism which is probably how those scammers got to your wallet. I suggest you change into a different wallet and perhaps research about other possible and much safer ways to store your crypto.

The number of ways to compromise a device's security is not limited so finding how I got scammed itself a long process and we can't blame the wallet as well cause we are the one decided to use it.

No device is safe when it's connected to internet that's why hardware wallet is mandatory for someone who wants to store more than few thousand dollars in their address.
legendary
Activity: 3066
Merit: 1049
Eloncoin.org - Mars, here we come!

not very sure iff you will just be wasting money to pay tracking those guys but i hope he can track them and make them give the ETH back to you.

could this be a warning to Trust wallet users or is it because OP connected his wallet to an app?  its such a very low-security wallet if its just someone hacks it but i know for sure that if Trust Wallet users are careful in connecting the wallet, they may be able to prevent this from happening.
hero member
Activity: 2030
Merit: 503
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I am truly sorry about the loss you have experienced. The only party that can help you at this time is eXch to freeze these assets. However, as mentioned by several people above, there is a small possibility that the exchange will freeze these assets.
However, there are many things that can cause you to lose these assets, and it could happen because of the Trust wallet that you have. Try to remember where you connected the wallet, or the link in the email, or whatever. Maybe the hacker needs some data regarding the wallet you have to be able to access the wallet you have.
Apart from that, try storing large amounts of assets like that in a hard wallet. It may be safer than storing assets in a soft wallet such as a trust wallet or others.
full member
Activity: 2254
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I have repeatedly heard that scammers often hack the emeil password, and through it they view backup data and all saved passwords on the device. Therefore, first of all, it is necessary to check whether emeil has been hacked in order to understand how scammers were able to penetrate Trustwallet data. The entrance to this wallet is also protected by a six-digit code. I think that we should not immediately blame the poor security of the Trustwallet wallet. We cannot store in the memory of the device on which we work the passwords and private keys of our cryptocurrency that are significant to us.
newbie
Activity: 10
Merit: 0
That really sucks, OP, and I feel for you. However, you should have done more research. A quick Google search shows how unsafe Trust Wallet is, especially if this was your life savings.
legendary
Activity: 1680
Merit: 1343
I assume scammer has withdrawn your money. It's very different from a centralized exchange site when it pushes its users to register and comply with the regulations like doin KYC verification. Im sorry for your loss but the chance for you to recover your funds is so damn small.
You're absolutely right. If the scammer sends the stolen money to the CEX platforms, he will definitely fall into the trap. By contacting the support of one of these centralized exchanges and providing the required information and documents and the police report, they will freeze the stolen funds and then begin the necessary investigations to return them to the victim; unlike eXch, their policies and services are different they don't follow and track customers and operate outside the oversight and pressures of AML and KYC, so they may not be able to freeze transactions.

Perhaps reaching out to reputable investigators like @ZachXBT could help unless the scammer has actually benefited from these funds and succeeded in covering up the tracks of his thefts.

It's sad that the OP lost this huge amount of his life savings. Indeed, negligence in securing his assets and wallet was the biggest factor in his loss, so we cannot blame TrustWallet or any other wallets for this.
hero member
Activity: 784
Merit: 672
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I'm very sorry for your loss OP but I don't think that you'll be able to get your funds back. It's really not worth it to keep $211k on Trust wallet which's basically a closed-source wallet and can have vulnerably that many hackers and find and compromise the wallets of the users remotely with remote code executions.

It's not a small amount and to be honest you have lost the funds due to your own unawareness. If you had taken proper steps for storing of your funds then you would not lose your crypto-funds. Now, you won't be able to do anything and I suggest you to be careful in future, and learn about personal wallets and device safely first before holding such huge amounts.
hero member
Activity: 714
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Is there a hard wallet that connects to an iPhone or are most of them thru androids. Also which hard wallet would you say is pretty user-friendly?

I would only handle a crypto wallet with at most some pocket money on a mobile phone. Why? Because a mobile phone is easy to loose and is a target for theft. Mobile phone users in a lot of cases do all sorts of internet and games shit on their mobile phone, the cheaper the apps, the better. And what do you think are free apps paid with? Your usage data or ads! Seriously, not the best environment for privacy and safety. But, you do yours.


Hypothetically speaking, if let’s say your computer is compromised or has a Trojan in it and if you connect your hard-wallet is it still pretty safe?

Normally there's no protocol or software in the hardware wallet's firmware that would allow the extraction of your wallet's main secrets, the seed and your private keys (actually Ledger Nano firmware has software for key extraction in it and Ledger Nano firmware is closed-source, so you don't know what else shit is in there; you seem to favour the closed-source obscurity camp). Ledger crap? In my humble opinion a poor choice. Anyway, I'm not here to judge...


I’m assuming with a hard wallet, your keys are on the device so if you happen to misplace that wallet your funds are also gone? You can not use your keys to open it in another hardware wallet?

Try to gather some knowledge how so-called BIP39 HD wallets work (basically every hardware wallet is internally a HD wallet). They are based on a random secret of mostly 128 or 256bit length from which by a cryptographically safe procedure all private keys are derived by a deterministic recipe. All you need to recover your wallet are the usually 12 (128bit secret) or 24 (256bit secret) mnemonic recovery words. Those recovery words you have to keep offline and secret and redundantly stored safely.

I don't care about ETH but a good place to learn about HD wallets is e.g. https://learnmeabitcoin.com/technical/keys/hd-wallets/.

You could setup one particular HD wallet in multiple different hardware wallets and they would all produce the same private keys. That's the beauty of HD wallets.


It’s pretty brutal that I can’t recover funds, so you’re saying all these huge hacks where people steal 60 million worth of bitcoin from larger exchanges. Everybody just gets away with the money? The feds or government agencies can’t catch them, because if they transfer it to an exchange like eXch, it’s game over then? That’s just crazy considering how much money we’re talking about in some of these hacks

Some thieves make mistakes and get caught. E.g. the hacker and his wife who robbed Bitfinex years ago got caught. But depending on how much has been stolen, a lot of thieves get away with it.

Your loss was likely avoidable (I'm not entirely sure as you refused to answer some of my questions I asked earlier). I don't know who determined facts when you say, your computer was hacked. Is that only belief or do you have real evidence? There are many different cases documented in this forum how users screwed up with wallet security. No-one said safe self-custody is easy!

Maybe a bit over-the-top, but if you want to learn about good self-custody, have a read of the PDF at https://www.smartcustody.com/.
member
Activity: 154
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Eloncoin.org - Mars, here we come!
We are all sorry to lose so many dollars or money that you have saved throughout your life. But you may have acted like a fool to keep your entire life's worth of money in a trust wallet. Instead of a trust wallet, you could keep your dollars in a hardware wallet that you have full control over. Moreover, Trust Wallet is very safe. You may have failed to properly store or secure your wallet seed phrases, causing them to be stolen or hacked by someone else, resulting in the scammer gaining access to your account or wallet. If a person does not share his trust wallet seed phrase with anyone, then a fraudster cannot easily gain access to that wallet.

I don't know if the scammers will give you back the amount of dollars you lost. Finally, best wishes for your mother, may she get well soon.

I feel so much for the Op over his lost of long holding assets. We either learn in the hard ways or the soft ways but in a time like this please let's be psychological enough to understand that words of courage can serve as a healing to the wounded and the weaks.
Let's just say the Op had not been careful enough to keep his Privacies such as the seed phrase as mentioned on a secret note which could have lead to someone gaining access to his Wallet assets.

Sometimes it might not be one of the populous criteria which we feels could be the only alternative that someone can Invade into your private wallets such as keep exposed to your seed phrases, ris could also be able to happen when you share the same internet provisions with others such as hotspot or even WiFi. I may not have the technical knowledge of how it's possibly done but I've come across a friend who told me in years past that he can have access to my device as long as I'm sharing the same hotspot of internet provider with him and then he said he knows a lot about technically getting access into others privacies but that's not his problem because he has got no business to invading others.
This can also be possible to happen on the other side of carelessness of entrusting your phone to someone trusted to you without your wallets being encrypted.

Conciousness is the most tool to maintain your privacies and keep your secrets secrecy .
sr. member
Activity: 2772
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Sorry to hear this. I will not be too optimistic about reaching out to or being noticed by eXch themselves but I do hope you get your funds back one way or another.

If you are 100% sure that it was not your doing how your wallet got hacked, then I am afraid that the wallet itself might be the problem. It might have a very weak security mechanism which is probably how those scammers got to your wallet. I suggest you change into a different wallet and perhaps research about other possible and much safer ways to store your crypto.
sr. member
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It might not be your fault, since Trust Wallet can be easily hacked but it is seems like you know the right ways of saving your funds but I don't know why still stick with Trust Wallet but hope you are going for a more better wallet or at least a good hardware wallet like Trezor.

Hope your Mom gets better soon, the is your strength, I see you already did made a post in their ANN thread base on MusaMohamed which will get to their notice faster
I guess I'll need to move my bitcoin again, didn't know that Trust Wallet is that easy to bypass that they can just easily take away the funds in someone's wallet that easy? Kind of ironic that, you name your product as Trust Wallet but then you as a hodler can't trust to put your funds in there, I guess the plan to move it all to a safer Electrum wallet is going to be a priority to me now, prevention is better than cure.
OH but you been on this forum since 2016 and you still store all/some of your Bitcoin on Trust Wallet, truly this is surprising and I would love to know how you even cope during mempool congestion because Trust Wallet has many limited features aside from it low security and charging exceeding fee. In case you are still using it for altcoins, I will advise you move to MetaMask or any other open source good altcoins wallet
newbie
Activity: 8
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Man, $211,000 on Trust Wallet? On a mobile app/browser extension? Not even an $80 hardware wallet? Cry

Best of luck.


I would take that a step further and advise everyone  to stay away from Ethereum altogether, where 90% or more of all crypto hacks have always occurred.
I get the criticism towards Ethereum, but of course the huge majority of hacks would be on Ethereum — because all the apps are on Ethereum/L2s. Ethereum's competitors outside of Solana have little to no on-chain activity.

Right. That was the first thing with came to mind when I read the amount of
cryptocurrency this unfortunate person had in their mobile wallet. I don't want to be rough or hurt OP feelings... But not buying a 200$ advanced hardware wallet to safeguard almost a quarter of a million of dollars sounds like insanity to me.
There are even people within the Bitcoin and Cryptocurrency community in general which do not even have 2000$ and yet they choose to store whatever they have into a hardware wallet (which does not even need to be a premium model).


There is no much I can say beyond what others have. For that amount of money it would be worth it to hire a professional whose job is to track criminals like this one, in exchange of your stolen money. Though, the free recovery cases I have seen are from people who went all their way until the end and with their own available resources to hunt down those scammers.





I invested already about $1500 with a Private Investigator online to track my funds but unfortunately it seems like I’m at a dead end with the destination address going to an anonymous exchange at eXch.cx

Does anybody have the contact or ZachXBT or someone who’s proficient enough to trace these criminals with success. I tried contacting ZachXBT on Twitter but I don’t think he responds to individuals. If any of you know of a good resource that I can hire or speak to please let me know, one that’s legitimate as I’ve been hearing there’s a lot of scam services that don’t really recover
newbie
Activity: 8
Merit: 0
I’m planning on buying a ledger wallet. I just ordered the Nano S

Yah it’s pretty devastating, never been such a traumatic situation. Feel like people would probably commit suicide after something like this. I’m just super depressed because that was like years of hard work, 12 hour days to save up and just like that some piece of **** just wipes me out. Nobody deserves this, now I got to rebuild. I hope I can find some altcoins to get in at an early marketcap to recover from this. Its pretty depressing
legendary
Activity: 1162
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Man, $211,000 on Trust Wallet? On a mobile app/browser extension? Not even an $80 hardware wallet? Cry

Best of luck.


I would take that a step further and advise everyone  to stay away from Ethereum altogether, where 90% or more of all crypto hacks have always occurred.
I get the criticism towards Ethereum, but of course the huge majority of hacks would be on Ethereum — because all the apps are on Ethereum/L2s. Ethereum's competitors outside of Solana have little to no on-chain activity.

Right. That was the first thing with came to mind when I read the amount of
cryptocurrency this unfortunate person had in their mobile wallet. I don't want to be rough or hurt OP feelings... But not buying a 200$ advanced hardware wallet to safeguard almost a quarter of a million of dollars sounds like insanity to me.
There are even people within the Bitcoin and Cryptocurrency community in general which do not even have 2000$ and yet they choose to store whatever they have into a hardware wallet (which does not even need to be a premium model).


There is no much I can say beyond what others have. For that amount of money it would be worth it to hire a professional whose job is to track criminals like this one, in exchange of your stolen money. Though, the free recovery cases I have seen are from people who went all their way until the end and with their own available resources to hunt down those scammers.
sr. member
Activity: 686
Merit: 403
At first, I didn't trust you because this is coming from a fresh account but reading even further got me, I nearly asked for you to provide that police report, but now it's not needed.

I am sorry for your losses, this amount is way too big to be stored on a software wallet, these types of crypto wallets are meant to function online, they will always be online, and thats the danger there.

If you can have up to $2000 in BTC or other digital assets then you can afford a hardware wallet, your ETH could be saved today if you choose a $200 Trezor hardware wallet, I started to get worried once I lost all my BTC on a software wallet in 2023 and I purchased a hardware wallet.

I can't sleep at night keeping 200k worth of asset on the Trust wallet, I hope you get help and your fund gets recovered, but take this as a lesson, do not ever let such happen again.
newbie
Activity: 8
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That doesn’t make me stupid because I got my account drained. I didn’t click on any airdrop scams or links. My computer was hacked and I never download any exe files or anything. I literally just use it for crypto, I connect to a VPS and that’s it. Somehow my computer was hacked and my secret keys were stolen
legendary
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Is there a hard wallet that connects to an iPhone or are most of them thru androids. Also which hard wallet would you say is pretty user-friendly? Hypothetically speaking, if let’s say your computer is compromised or has a Trojan in it and if you connect your hard-wallet is it still pretty safe? I’m assuming with a hard wallet, your keys are on the device so if you happen to misplace that wallet your funds are also gone? You can not use your keys to open it in another hardware wallet?

It’s pretty brutal that I can’t recover funds, so you’re saying all these huge hacks where people steal 60 million worth of bitcoin from larger exchanges. Everybody just gets away with the money? The feds or government agencies can’t catch them, because if they transfer it to an exchange like eXch, it’s game over then? That’s just crazy considering how much money we’re talking about in some of these hacks

Do you know what things that makes it harder to recover your funds. Im only quoting this from exch's official thread.

Quote
➥ No registration required
➥ We don't collect IP addresses nor any other metadata
➥ Fully automatic exchanges that take less than 1 minute to complete

I assume scammer has withdrawn your money. It's very different from a centralized exchange site when it pushes its users to register and comply with the regulations like doin KYC verification. Im sorry for your loss but the chance for you to recover your funds is so damn small.

Try to message the owner. There is nothing wrong here because he will be able to track your funds and validate them.
legendary
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It might be a good idea to initially find out if the OP made a storage error instead of blaming a wallet that isn't the best but that many have been using for a long time. There are so many things that an owner might miss when they think their money is safe. I am sure that the theft was the fault of the wallet user. Also, storing such an amount, which is many times higher than the price of a hardware wallet, is simply stupid. And as an expression often repeated on the forum: “The most expensive thing on earth is stupidity. Because you have to pay the most for it!”
We must always remember that when owning a cryptocurrency, we must handle it competently so as not to fall into such situations and then seek help from outsiders. As a substitute, in the absence of a desire to be responsible, there are banks.
newbie
Activity: 8
Merit: 0
Is there a hard wallet that connects to an iPhone or are most of them thru androids. Also which hard wallet would you say is pretty user-friendly? Hypothetically speaking, if let’s say your computer is compromised or has a Trojan in it and if you connect your hard-wallet is it still pretty safe? I’m assuming with a hard wallet, your keys are on the device so if you happen to misplace that wallet your funds are also gone? You can not use your keys to open it in another hardware wallet?

It’s pretty brutal that I can’t recover funds, so you’re saying all these huge hacks where people steal 60 million worth of bitcoin from larger exchanges. Everybody just gets away with the money? The feds or government agencies can’t catch them, because if they transfer it to an exchange like eXch, it’s game over then? That’s just crazy considering how much money we’re talking about in some of these hacks
sr. member
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I guess I'll need to move my bitcoin again, didn't know that Trust Wallet is that easy to bypass that they can just easily take away the funds in someone's wallet that easy? Kind of ironic that, you name your product as Trust Wallet but then you as a hodler can't trust to put your funds in there, I guess the plan to move it all to a safer Electrum wallet is going to be a priority to me now, prevention is better than cure.
Trust wallet for long has been considered unsafe and any users still using such wallets to store funds is only doing that at a huge risk. Just like op here, trust wallet has been breached so many times and hackers easily gets access to users funds. It's more like a centralized wallets and though you are given the privilege of holding your seedphrase, but trust wallet is not to be trusted. You should also do well to move your funds out of there . Just like you had said, consider using safe wallets like electrum which are also open sourced.
Thank you for enforcing that belief even more, after I'm done with my thing outside, this will be the first thing that I've got to do when I get home, I don't like the idea of a sword of Damocles hanging over me all the time, not going to fuck around and find out if it's true that Trustwallet is safe or not, don't like to be charitable to the people that don't deserve it.
mk4
legendary
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Man, $211,000 on Trust Wallet? On a mobile app/browser extension? Not even an $80 hardware wallet? Cry

Best of luck.


I would take that a step further and advise everyone  to stay away from Ethereum altogether, where 90% or more of all crypto hacks have always occurred.
I get the criticism towards Ethereum, but of course the huge majority of hacks would be on Ethereum — because all the apps are on Ethereum/L2s. Ethereum's competitors outside of Solana have little to no on-chain activity.
member
Activity: 248
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I really don’t mind paying for it as long as I can get my funds back, the private investigator was just someone hired from fiverr that conducted the trace of the final destination address. They have no power in contacting the exchange.
If the scammers already moved your coins out of the exchange, it might be too late to recover them. This should serve as a warning to you and many others. Only use secure wallets trust wallet is unsafe.


I would take that a step further and advise everyone to stay away from Ethereum altogether, where 90% or more of all crypto hacks have always occurred.
The respected author of The Bitcoin Standard said 'Ethereum is the mother asshole from which the shitcoins spring.'
 

Cointelegraph: Ethereum’s ERC-20 design flaws are a crypto scammer’s best friend
https://cointelegraph.com/magazine/phishing-crypto-erc-20-bait-scammers/


James O'Keefe Exposes Ethereum
https://www.youtube.com/watch?v=RPJDwW1so_s
sr. member
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I guess I'll need to move my bitcoin again, didn't know that Trust Wallet is that easy to bypass that they can just easily take away the funds in someone's wallet that easy? Kind of ironic that, you name your product as Trust Wallet but then you as a hodler can't trust to put your funds in there, I guess the plan to move it all to a safer Electrum wallet is going to be a priority to me now, prevention is better than cure.
Trust wallet for long has been considered unsafe and any users still using such wallets to store funds is only doing that at a huge risk. Just like op here, trust wallet has been breached so many times and hackers easily gets access to users funds. It's more like a centralized wallets and though you are given the privilege of holding your seedphrase, but trust wallet is not to be trusted. You should also do well to move your funds out of there . Just like you had said, consider using safe wallets like electrum which are also open sourced.

I really don’t mind paying for it as long as I can get my funds back, the private investigator was just someone hired from fiverr that conducted the trace of the final destination address. They have no power in contacting the exchange.
If the scammers already moved your coins out of the exchange, it might be too late to recover them. This should serve as a warning to you and many others. Only use secure wallets trust wallet is unsafe.
legendary
Activity: 2492
Merit: 1332
As Cricktor already mentioned, eXch isn't like any usual centralized exchange such as Binance or Coinbase and stores no data about their customers, nor can they intervene in such matters, not because they don't want to, because I don't think they can. If it were a centralized exchange, you'd have more luck, but no hacker would do that. For obvious reasons, I'm not going to go into detail. Moreover, I can confidently claim that your Ethereum has already been exchanged with some other coin, such as Monero, which is also a privacy coin, to delete any traces leading to them.

I'm really sorry for your loss, but at this moment, I find it unlikely to recover your stolen funds. You should wait for a response from the eXch support through the forum, but as it was previously mentioned, I don't think they have the ability to assist you.
As unfortunate as this can be, this is also the truth, hackers know what they are doing, so whenever they get such a huge sum of money they move really fast so they can erase any trace those coins may leave that could connect them to the theft, it is also very disheartening to see these kind of things keep happening, 211k is a lot of money and a small investment in a hardware wallet could have been all what the OP needed to keep their coins safe, but now it is too late to take such preventive measures.
legendary
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I seriously doubt that a unregulated exchange that does not even ask for KYC information, will help you to "block" those coins. A lot of these unregulated exchanges are most probably just created to launder money for criminals.

People should never have all eggs in one basket, they should rather split their hoard into short term and long term storage, to prevent them from losing everything in one hack.  Sad

Still sad to hear stories like this, because this hurts a lot of people.
hero member
Activity: 490
Merit: 484
Really sorry to hear that @OP, it's huge.

My suggestion is you need to contact MEXC support because they're centralized exchange, even though we can use it without KYC, but probably the hacker might have KYC-ed his account.

eXch exchange can be contacted to freeze the operation and continue the investigation
https://exch.cx/support .
There was no mentioned they will freeze someone else coins and complying with the laws, so I doubt it. But that's what the real No KYC P2P exchange where they're freely to accept anyone to use their services.
sr. member
Activity: 1428
Merit: 308
★Bitvest.io★ Play Plinko or Invest!
It might not be your fault, since Trust Wallet can be easily hacked but it is seems like you know the right ways of saving your funds but I don't know why still stick with Trust Wallet but hope you are going for a more better wallet or at least a good hardware wallet like Trezor.

Hope your Mom gets better soon, the is your strength, I see you already did made a post in their ANN thread base on MusaMohamed which will get to their notice faster
I guess I'll need to move my bitcoin again, didn't know that Trust Wallet is that easy to bypass that they can just easily take away the funds in someone's wallet that easy? Kind of ironic that, you name your product as Trust Wallet but then you as a hodler can't trust to put your funds in there, I guess the plan to move it all to a safer Electrum wallet is going to be a priority to me now, prevention is better than cure. I hope that OP finds out the perpetrator and I think that with the resources that you've put into this, you've increased your chances of recovering that stolen funds if not find out who's the scammer. One thing that you've got to understand about this though, once they uncover that it's people outside of the country that you're in, you're going to have a hard time pinning them down because you're going to need the help of the country of origin of the hacker, if you're lucky they might make a move and arrest or seize that person or group behind the hack.
hero member
Activity: 1540
Merit: 744
As Cricktor already mentioned, eXch isn't like any usual centralized exchange such as Binance or Coinbase and stores no data about their customers, nor can they intervene in such matters, not because they don't want to, because I don't think they can. If it were a centralized exchange, you'd have more luck, but no hacker would do that. For obvious reasons, I'm not going to go into detail. Moreover, I can confidently claim that your Ethereum has already been exchanged with some other coin, such as Monero, which is also a privacy coin, to delete any traces leading to them.

I'm really sorry for your loss, but at this moment, I find it unlikely to recover your stolen funds. You should wait for a response from the eXch support through the forum, but as it was previously mentioned, I don't think they have the ability to assist you.
member
Activity: 248
Merit: 36
NO SHITCOIN INSIDE
I really don’t mind paying for it as long as I can get my funds back, the private investigator was just someone hired from fiverr that conducted the trace of the final destination address. They have no power in contacting the exchange. I tried to reach by quoting eXch the user on this forum within his post but he has not reached out to me. I would prefer to message him directly but since I am a new user it’s not allowing me to message him. It’s unfortunate as this is time-sensitive

You need to find and hire some kind of crypto recovery service that might be able to help you get your funds back, experts who may specialize in recovering stolen funds.
I have heard of some companies that help people hack into their wallet if they lost their private keys, but don't know anyone who can track down and recover funds after they have been stolen.

btw, how do you know for sure that it was a hacker who stole your funds? Are you sure someone didn't simply find (or stole) your private keys and sent your funds to themselves?

Perhaps even someone you know?
hero member
Activity: 714
Merit: 1010
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eXch say they do not log, censorship their customers or ask for any KYC details. And from what I understand how they operate, I don't think there are any coins of the criminals left on their platform as likely the criminals exchanged your ETH to something else to break easy further tracing of coin flow.

Another topic has already been touched: why did you put all your eggs in a closed-source "basket" with not the best safety history, despite its name? A software wallet can't really protect your coins if your computer becomes infected.

Some questions:
Did you share your mnemonic recovery words with someone else for the purpose of safe storage (good friend or relative)?
Could it be that you were somehow tricked to enter your mnemonic recovery words somewhere?
Did you have your mnemonic recovery words stored digitally on your computer or your mobile device (in text, as digital picture)?
Or did you store a copy of your mnemonic recovery words at some place where someone else could've gained access to them?

With a sum of your savings like that, I would've used a hardware wallet long ago. If properly used, a hardware wallet can protect your keys from an infected computer, but only if you carefully check and verify all details of an outgoing transaction to be signed by a hardware wallet.
newbie
Activity: 8
Merit: 0
I really don’t mind paying for it as long as I can get my funds back, the private investigator was just someone hired from fiverr that conducted the trace of the final destination address. They have no power in contacting the exchange. I tried to reach by quoting eXch the user on this forum within his post but he has not reached out to me. I would prefer to message him directly but since I am a new user it’s not allowing me to message him. It’s unfortunate as this is time-sensitive
member
Activity: 248
Merit: 36
NO SHITCOIN INSIDE
Hey everyone,

I already got a police report which I can show and also I hired someone to do an investigative report log showing the exact trace from my trust wallet account into the final destination which is the scammers wallet and exchange he sent it to. I am a new user here and can not direct message the moderator for the https://exch.cx which he posted on this forum and his username is eXch. Please if somebody can reach out to him and ask to freeze the assets that would mean the world. I am in a very bad place right now in my life
Link: https://bitcointalksearch.org/topic/exch-instant-exchange-btc-ln-xmr-ltc-eth-erc20-577207



You are asking if anyone on this forum can contact the exchange where your funds were sent on your behalf?
That seems like a very odd request. You or the investigator you hired should be able to do that for you.

People on this forum might be able to offer you some advice but no one can do the actual work that you yourself has to do to try to recover your funds, at least not for free.
newbie
Activity: 8
Merit: 0
Is there a way to flag the wallet address’s so they can’t easily be cashed out? Last place the stolen funds transferred is the platform exchange https://eXch.cx 
I don’t know if the scammers are trying to exchange the eth for monero or usdt, but just want to be able to prevent them from cashing out and see if the exchanges can freeze the assets and try to recover the funds. If you guys can refer me to someone or reach out to somebody that can help in this situation would greatly be appreciated.
sr. member
Activity: 490
Merit: 311
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I know the whole point of crypto is to be anonymous but please I really need your help, this was everything that I had and it was for my family and to survive. I never clicked on any airdrop scam or link so I’m pretty sure I was hacked in some sophisticated manner.
It might not be your fault, since Trust Wallet can be easily hacked but it is seems like you know the right ways of saving your funds but I don't know why still stick with Trust Wallet but hope you are going for a more better wallet or at least a good hardware wallet like Trezor.

Hope your Mom gets better soon, the is your strength, I see you already did made a post in their ANN thread base on MusaMohamed which will get to their notice faster

sr. member
Activity: 882
Merit: 290
I am a new user here and can not direct message the moderator for the https://exch.cx which he posted on this forum and his username is eXch. Please if somebody can reach out to him and ask to freeze the assets that would mean the world. I am in a very bad place right now in my life
Link: https://bitcointalksearch.org/topic/exch-instant-exchange-btc-ln-xmr-ltc-eth-erc20-577207
You can not PM the user but you can quote his post on that announcement thread of eXch like this post.

Link https://bitcointalksearch.org/topic/m.63878048

It is a latest post of eXch account in that thread and by quoting it, you will have higher chance that the exchange representative will be notified when he logs in the account. It increases your chance to be seen and get a reply / support.

Trust wallet is a close source wallet and you need to change to open source wallet to use, after this accident.
newbie
Activity: 8
Merit: 0
Hey everyone,

Yesterday I had my entire life savings of $211,000 stolen from me and the scammers sent it to a crypto exchange platform eXch.cx It was a total of 62 eth. This was literally all the money that I been working with to help my mom who is dying right now from heart disease. I know the whole point of crypto is to be anonymous but please I really need your help, this was everything that I had and it was for my family and to survive. I never clicked on any airdrop scam or link so I’m pretty sure I was hacked in some sophisticated manner. I already got a police report which I can show and also I hired someone to do an investigative report log showing the exact trace from my trust wallet account into the final destination which is the scammers wallet and exchange he sent it to. I am a new user here and can not direct message the moderator for the https://exch.cx which he posted on this forum and his username is eXch. Please if somebody can reach out to him and ask to freeze the assets that would mean the world. I am in a very bad place right now in my life
Link: https://bitcointalksearch.org/topic/exch-instant-exchange-btc-ln-xmr-ltc-eth-erc20-577207

The scammer's addresses are 0x73f8a08aadcfd850e1a0ff18c0ea12f634775813 and 0xfaa7a4e434a33289c2f257876bc7e1bafd328577which were made on the eXch platform, then the scammers exchanged the ETH and send them to the main eXch 0xf1da173228fcf015f43f3ea15abbb51f0d8f1123 wallet



————-  below is the investigative report —————

On-chain investigation report
0x32d502fdf445a7d76b16a65d83bbdfa796628ce6 (my trust wallet)

On 04/03/24 hackers 0xed4dcc6bcbc850db680061ab28c5280cc93a9374 sent 0.15 ETH
(0x6389e5f2fbc06039e7778e9908d5ad81a50a761ace6fdfd08efee152a8ea5acd) to
0x32d502fdf445a7d76b16a65d83bbdfa796628ce6 presumably to use that amount for transaction
fees.
0xeD4DCC6BcBC850db680061Ab28c5280CC93A9374 had the last transfer
(0x744c3225cb3b7d8d676e6a5300dac7c5f7978a7f4821d53f844b039217b41e6b) to a MEXC
Global 0x8aa62b26c934af89d4e91b36fb7b5e329f53c5f2 personal address and then cashed out
(0xa75d082b41941c945e58242d8f83c5c739f234b921f59c9f8b0c94da0805d521) to
0x75e89d5979e4f6fba9f97c104c2f0afb3f1dcb88 MEXC Global main address of the exchange.

From the victim’s 0x32d502fdf445a7d76b16a65d83bbdfa796628ce6 address the hackers
transferred crypto tokens:
• 0xb7310125fcdf002089aff053f1a62b99eaa9c3ac6df6145c9a06cc612359e05b
• 0x94abf156a49d27898d115527c9a484c4712cc6230d715bcd8b981daffc5fed06
• 0x1b4ffb10b7186b4dfba2061321c3a0245f79ac0812251dc06e40518b56286fea
• 0x2786e3f48ce88df1c7504c3605235d0d6e6859e57042fdc8db5e8748f7c5ff91
• 0x147c1d9d295d2548d055373333118ab57bdf025338d667b7fba3ad7cdb8113b5

On the same day they also transferred 0.15 ETH
0x0edfd4402cf10d3e1f566609ddc783dc461bc42f69919acd75119fdfde7e4100 to
0x9987baf72097277efc52fb5307b9d2b98255142c address.

All the stolen from 0x32d502fdf445a7d76b16a65d83bbdfa796628ce6 crypto went to that
address.
Then the hacker swapped the stolen tokens to ETH:
• 0xffb52caa42fd8c7a0f1733227089339ee5d302173f8c4dec2550fa72132b8bcc
• 0x63d51fba10a001f6a9871d12ee3ea15273828ca48f376819ccbe1572d7cbe581
• 0x1b4ffb10b7186b4dfba2061321c3a0245f79ac0812251dc06e40518b56286fea
• 0x2786e3f48ce88df1c7504c3605235d0d6e6859e57042fdc8db5e8748f7c5ff91
• 0x147c1d9d295d2548d055373333118ab57bdf025338d667b7fba3ad7cdb8113b5
• 0xa1c290774dafe5dad8c2db41dd44d0ed87ecf02acf2073d35a207304ca369b57
• 0xcd2aebe8b87c4d300f56aa3272404b0e9e4114ccb8e4d9e139de0d36c18e1982
• 0xaf1e1710a69aacc6d51fe03326d4bdb2f76caaafeabd618348399de5b19e347f
• 0x2b40d0edc6d42c2ba41ba148830fa7016da3bbb7649395518bab1387ccb067ef

And transferred them
(0x07d7eed9dabe1c2f10dd447b43d3faf272d22146686bc3c25bfa3a719c659a43,
0x36bae030cccae8be6239962f88eab31badfcbcaf7c9f8c0ce9985b1432a81b68) to disposable
eXch exchange addresses (0x73f8a08aadcfd850e1a0ff18c0ea12f634775813 and
0xfaa7a4e434a33289c2f257876bc7e1bafd328577 respectively) for the purpose of 1 transaction
(0xa4d2cb52205a3f679a8cc64538f1d55af1be8b79f3c6d38d860788feb47dc43e and
0x7973f8bcdca8473a3d5c6ef11f4e96bb7d1d7030d36005b74a0fecd817ae022b respectively) on
the main eXch exchange address 0xf1da173228fcf015f43f3ea15abbb51f0d8f1123 (with
thousands of transactions).
eXch exchange can be contacted to freeze the operation and continue the investigation
https://exch.cx/support .
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