My only complaint is that they are sometimes low on stablecoins in situations where I need them, and they don't support them on other networks other than Ethereum. I would also prefer paying less exchange fees when swapping for monero. Other than that, it's pretty great.
Lately, there have been dissatisfied users because there was not enough XMR or ETH in the reserves. At times almost all eXch reserves were in BTC, obviously day traders also used this exchange.We can only guess what kind of mess it would be if there were more different coins and networks. On that side, I understand the exch team more clear that they are not expanding the list of supported coins.
Or in the menu at the top: 
The last sites I reported were never blacklisted, despite numerous reports, while some months ago it was always done in a few days. I hope this is only temporary. 
