Man, your effort is appreciated, but did you really need to go there? For what?
We all know they are not shipping anytime soon. Jalapeños ordered the very first days will arrive at the end of this year, at best. Singles and Minis ordered at the very beginning may arrive next year. Mini rigs won't arrive at all, they will not exist.
This the reality, and a visit to their facilities is not going to change it.
OK, I am going to answer your questions and reply to your comments in as reasonable, rational and concise manner as possible and bear in mind that this post does indeed contain my considered opinions on the debacle that is BFL.
Concise however does not necessarily mean brief so get ready for a long reply!
Why should I not go to BFL?
They have a location, a business licence and a front door!
I find that often so-called "internet-based" companies actually count on customers not coming to their pysical location, especially in times of cirsis and confusion. When someone does come, it generally shakes them up whether or not they admit to it, so sometimes showing up unexpectedly will yield diffferent information than the company would give out in an email or phone call. This however was not the case with BFL.
Based on my personal experience in consumer protection, albeit many years back, had a so-called "real world" company engaged in the kind of business tactics currenttly exercised by BFL, it would have been taken to task long ago.
I suspect waht has heppened with BFL is that it has used its startup money as well as the proceeds from "pre-orders" in R&D and obtaining material for the initial production runs. I also suspect and this suspicion is to a certain extent verified by BFL in its own updates that the stuff they bought and assembled simply didn't work and they are now left with large piles of high grade computer scrap.
The consequence of this is that all the equipment has been re-designed or is in the process of redesign, there is no completed working equipment and therefore nothing to ship and BFL really has no idea when or for that matter, if anything will ever be shipped but they will not tell you that! The just keep stalling on shipping dates hoping against hope to be able to get it together before the walls come crashing in. I also suspect that BFL is now relying on what if anyatahing is left from startup, pre-order funds and whatever comes in from new pre-orders to continue to conduct R&D and purchase the bits to assemble a finished product in time to avoid a meltdown.
I think BFL is more of less (Mostly more!) on the idea that pre-order customers are essentially held hostage against the ideas that requesting refunds or initiating chargebacks will bring the house down and customer's money will be lost and that no one else out there can make working ASIC equipment available in a timely manner.
I have good reason to beleive that there are at least two companies which are very close to marketing fully functioning ASIC devices and much sooner than BFL's predictions of the availability of its own product. I have been in close contact with those companies but will not name them because I do no want to appear to be shilling for them. If and when such equipment becomes readily avialable from either of them, I will let you know as soon as I have reliable information.
In short, I am in discussion with my two partners concerning the plans for our orders but we most certainly will not be placing future orders with BFL.