Topic: My Wallet is empty after my windows session is reset (Read 213 times)

Paypal acts a bit like a stock broker when it comes to Bitcoin: you can buy and sell it to speculate on the price, but that's it. You can't use it to make a payment directly.

When you setup a hardware wallet, it asks you to write down the recovery words. As long as you keep them safe, you can recover from hardware failure.

Hi Findingnemo ,
Thank you for the replay,
can you elaborate little bit what you mean "you can't send or withdraw bitcoins" ? As far as i see i can sell my cryptocurrency and get money back ?



I agree on the hacks but in case of a hardware failure ? will this be covered ?

Paypal is not an actual crypto wallet because you can't send or withdraw bitcoins from there, you can just pay or convert them into fiat, which I will never recommend it as wallet.

And hardware wallets warranty doesn't cover your hacks, you are the only person who knows the recovery seed and encryption passwords, so it is your responsibility to keep it safer.

That's unfortunate.
I'm not familiar with incidents of Windows profile suddenly "crashing" followed by deleted related directories like the specific user's appdata\local.
Perhaps you've been a victim of a Malware or Virus? Or if you deleted the profile after the crash, the directories will surely be deleted.

The only option you have now is to restore the deleted files using a file recovery software or by contacting a data recovery professional.

Hello Guys and thanks for all the suggestion i did a test and i come up with a conclusion as well hopefully it will be useful for someone.....

My test:

will restoring the " C:\Users\(Windows Username of new user)\AppData\Local\bitcoin.com" restore the wallet ==> probably  yes after i started the software first time it created the folder called "bitcoin.com" under the APPDATA ,\AppData\Local\bitcoin.com then i copied it somewhere else and delete it from "\AppData\Local\" and started it for a second time , the software created again the folder "bitcoin.com", each time i saved the wallet address , now after i replaced the new created "bitcoin.com" folder  with the old saved one , the wallet address went back to the old address.....will this restore the bitcoins ? i don't know ? i already lost my bitcoins and i don't want to do a test with real bitcoins 

Unfortunately for me i couldn't find the folder "bitcoin.com" or even APPDATA  i even tried recovery file tools....==> bitcoins gone for sure (could be the reason behind this session crash )
the second "Unfortunately " for me i do have a backup software that saves APPDATA  but guess what .... it saves "\Roaming" folder where "normal app" do save there current data .... so no backup for "\AppData\Local\" ...... 

Conclusion , i don't feel very bad after i read the story of "Stefan Thomas" below link for reference but i admit it was a mistake, it will serve me as lesson for the future..... :

https://www.nytimes.com/2021/01/12/technology/bitcoin-passwords-wallets-fortunes.html

An other thing i will never use their software or any wallet based on software as it seems so vulnerable to small incidents , i will use probably PayPal where the cryptocurrency is directly saved into the account or a hardware secure wallet if it offers  recover warranty in case of damages or password lost or....

Have a great day and stay safe ....

Try to check if the previous user's local appdata folder is still in C:\Users\(Windows Username of previous user) (set to display hidden folders)
If still there, copy "bitcoin.com" folder from C:\Users\(Windows Username of previous user)\AppData\Local\bitcoin.com to the same directory of the current username
like C:\Users\(Windows Username of new user)\AppData\Local\bitcoin.com.
Then launch the app.

I'm not sure if the "session" will be restored but if it does, make sure to make a backup of either the seed phrase and/or the encrypted wallet this time.

When you copied the files to the new user account, did you also copy the hidden "AppData" folder that's in the same folder as others like Documents, Downloads and Pictures? I highly suspect your wallet file is there.


Bitcoin.com wallet does not use wallet.dat, it uses its own wallet file.

For reference, I believe this is the bitcoin.com.exe you are referring to right?



I'll run it later and see what hidden folders and registry entries it creates.

Thank you All,
i tried all search wallet, wallet.dat, wallet.data, wallet.* o couldn't find anything, seems it's gone or this software has a different way to store bitcoins ..... 
i will try to email to the support , by the way i chatted earlier with someone from the support and it seems that wallet.dat or wallet.data is only created once the backup is done.... which is not my case


 

It seems that the wallet file from Bitcoin.com is "wallet.data" not the same as wallet.dat can you try to look for this "wallet.data".

Once you find it use this https://wallet.bitcoin.com/decrypt/ after decrypt and have all private keys I suggest you switch to Electrum wallet and import the private key and make a new wallet then transfer all of your BTC from your old wallet to new.

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Reading the whole thread seems that you don't have a chance to recover your wallet. You don't even have the 12 words seed backup which is very important as the backup wallet phrase.

If you can't still solve this issue I suggest you try to contact support.
Use this email.

So you need to fix the login problem, or figure out where this wallet stores it's data. It may not be lost after all.

yes i do, but i can't login

Do you still have the other account (the one that stopped working)?

Hi NotATether ,
Here what happened , i do have two account in my computer, the admin account and normal user account (less privileges), in normal daily use i log into the normal user account (not Admin), this account stopped working (corrupted , i can't login anymore), so i have created an new user account and copied the files from the other "corrupted account" , this is what i mean but rest my session , i did not re-install Windows or anything else,



Yes i understand and that's what i thought is going to fix my problem , however like i said i couldn't find "wellet.dat" anywhere , and not even find it for the new wallet? what made me think that "wallet.dat" is created only after i do "backup the wallet" and this raised an other question, if i have not backup the data yet i should lost my wallet as soon as i close the wallet ? but it's not the case i used the wallet for days without backup it and the wallet number did not change , so the program must be reading the information in some location that i am not sure yet  .... i hope this clarify it ?



   Thank you for clarifications

Please clarify what you mean by "Windows session is reset". Did you click on the "Reset this PC" button on Windows 10? If that's the case then which option did you select after that - "Keep my files" or "Remove everything"?  

If you clicked on "Keep my files", there should be a C:\Windows.old folder present with everything in your AppData folder (FYI: it also saves files located at the C:\ProgramData folder), so check if your bitcoin wallet.dat is inside C:\Windows.old\Users\yourusername\AppData\Roaming\ .

Quote from: bitty55 on February 08, 2021, 02:11:07 PM

What confuse me is that i have all the folder + files from my previous session and nothing was delete , i understand that i have not backup it yet but why my wallet has changed and my bitcoins are no longer here? they must be some sort of location (like: temporary files, windows registry key, APPDATA file....) where the software was reading my old wallet ?

As I have explained above, when you reset Windows, it moved your settings from your AppData folder to the Windows.old folder. They are not "lost". Since there's nothing left in AppData, all of your programs think they're starting again for the first time.

In particular, your wallet file was moved there so it created a new, completely different wallet and made you different addresses.

Quote from: bitty55 on February 08, 2021, 02:11:07 PM

so this website is not legitimate, it has HTTPS and google adverse it ? where to report this scam ?

https://wallet.bitcoin.com

No you weren't scammed. That's Bitcoin.com's wallet software (but because of various historical events that happened in the past some people call it that - it's not relevant to your problem though. What is relevant is that it's not a "fake wallet that will steal your money" kind of scam).

Too little too late, but for any future wallets: you should always make a backup before funding it.
 
There goes 0.00290000 BTC / 112.46 USD

HTTPS doesn't necessarily mean a website is legit. Bitcoin.com is owned by someone who used it to sell his own Forkcoin ("Bitcoin Cash") by pretending to be selling the real Bitcoin. In your case, you bought real Bitcoin though.

I've never tried that wallet (and don't use Windows), so I can't tell you where it is. I'm not sure what a "session reset" does: maybe it restores only certain (registry) files?

Hi LoyceV
I have not create that yet, the problem happened just after i purchased my Bitcoin
 
I mean this number : 1KcVWLkT2N8wUBJRmBSG3YuFv98fvibG2P
and no i have not done that yet

so this website is not legitimate, it has HTTPS and google adverse it ? where to report this scam ?

https://wallet.bitcoin.com


What confuse me is that i have all the folder + files from my previous session and nothing was delete , i understand that i have not backup it yet but why my wallet has changed and my bitcoins are no longer here? they must be some sort of location (like: temporary files, windows registry key, APPDATA file....) where the software was reading my old wallet ?

Thank you for your patience with my novice questions

This link: How to restore the wallet shows:
What do you mean by "wallet number"? Any chance you wrote down those 12 words?

If all else fails, you may be able to find back your wallet using data recovery software.

What ?   

Sadly you have downloaded a wallet from Roger Ver's fake Bitcoin scam site it appears.

The actual Bitcoin core wallet is available at: https://bitcoincore.org/en/download/

SFYL

i search the whole C: drive for wallet.dat and doesn't exist , i looked to backup from last week and no directory called Bitcoin under APPDATA ? or file called wallet.dat ?

i download my wallet from

https://wallet.bitcoin.com/

 and after i decompress the zip it gave me the program called "Bitcoin.com.exe" is the one who shows me my wallet

Any idea ?