Hi @Nitrogen Sports Staff my withdraw is pending. How long does it take for the withdraw?
https://i.imgur.com/m5OFV9O.png
UPDATENitogen Sports just cancelled my withdraw request because i did not placed any bet. WOW
I deposited bitcoin into my wallet to obviously place a bet but it took long to get confirmed and match was already started and NitrogenSports doesn't offer live in play in tennis so i placed the request for withdraw and this is the message i get from the support
We regret to inform that your latest withdrawal request was not authorized hence the funds were returned to your account's balance.
After carefully reviewing your account we noticed no action since your last deposit.
We would like to remind you that Nitrogen Sports offers a gambling service hence players are expected to enjoy their balance in our site. Users are not allowed to make use of our website as a wallet service as per our rules:
10. Transfers, Deposits and Withdrawals
"You agree that you are not using any of our services with funds that originate from criminal or illegal activities. Furthermore you agree that you will not use your account in connection with such activities and that you shall not allow other persons to use the services provided by us and your account for any such activities including, but not limited to, money laundering."
To process future withdrawal requests in your account we require minimum action (one-time rollover on your funds). As soon as you have met this requirement please send us a support ticket so we can proceed to review your account.
If you have any questions or concerns, please don't hesitate to contact us.
Thank you,
Pat S.
Customer Support
What the hell is this? I can't withdraw my own money now. I want my money. Please send my money to the same address i used while depositing. This confirms that i am not trying to do any money laundry on your site.
These guys at NitrogenSports literally trying to scam me. I can't withdraw my own Bitcoin. There is nothing mentioned in their terms or FAQ that i must wager my deposit to withdraw but their customer support says otherwise.
Please read the chat here: https://imgur.com/a/TEDN2kFI just want my deposit back to the same address i sent it from.
Hi NinjaBitcoiner,
We have consulted our payments team regarding your withdrawal, and they should be communicating their position to you now.
I want to take the time however, to outline the generalities of your case because this may pertain to other players as well:
- We don't 'keep' deposits for arbitrary reasons. Simply put, we would not have been able to stay in business for as long as we have if we just decided on a whim to confiscate balances.
- We're not a wallet service, we're a gaming site. As such, we don't expect our players to use the site as a wallet under any circumstances. This detail poses unique challenges for crypto sites in particular who have to be cautious of malicious transactions moving in and out of their platform with no indication of play. We take balance security very seriously and as such, do not take chances in circumstances like yours.
- We have a clear rule in our terms outlining the type of action we have to take in circumstances when unknown accounts want to move BTC in and out of Nitrogen without any reasonable expectation of play. In this case we charge a fee to dissuade the type of behaviour outlined above.
Rule 19:
"Nitrogen Sports reserves the right to apply extra processing fees to any withdrawal of funds if an account is not in compliance with our rules, fair play or valid action requirements."
I believe in your case, our CS team came to the table and is offering a solution for you to process your withdrawal. We're sorry that you feel as if we're being unfair, but we have to protect the integrity of the platform and the choices we make in order to do that aren't always going to suit every player.
All the best,