The hole bs goinf for 3 weeks now.
Here is how it went down.
"We are contacting you in regards to your Nitrogen account.Please be aware we have identified a possible overlap between your account and another Nitrogen user. Therefore, we require that you clarify your relation to the following user(s): 50xxxxxx. Based on our findings, we have cancelled your withdrawal request and returned the funds to your balance in order to further review the information in your account. This is a regular procedure and most reviews are resolved quickly, within 24-48 hours."
My account is in good standing, exists since late November. The user they refer to is my friend and coworker and he actually referred me to the site. So asking me this question was totally useless as they can already see at the affiliate statistics site that he referred me. How can they be so stupid and write there is an overlap when he clearly referred me to the site. I told them several times that they can see this in their records, no reply.They also made a security review of my affiliates account, that was about 2 months ago. It ended and he was able to use his account again, but he had no money on it so the situation is a little bit different. He told me he also gets the affiliate money and so on, so there is no problem on that side. Yet they investigate his account as well, for the second time in 2 months now.
When they investigated his account my account was already active for 2 months, I never had a problem or was asked anything. Since his review he didn't use it or even made a deposit because he didnt trust this site anymore.They even say there was no wrong doing from my side but still this is ongoing without giving me any information for 57 hours and counting. They said it would take 24-48 hours, now its clearly over it and and they said "up to a week" which is ridiculous.I lost around 1btc at the site and in the last 10 days or so I finally won some money while playing poker, made a couple of withdrawals without any problem. I wanted to make another withdrawal of 0.1 btc and they cancelled it. Now 0.21688 are stuck while they “investigate”. Thats about 1400$ they refuse to pay me. In the days prior and got around 600$ paid out several times, no problem.
Also,I reached 25 nitro points and registered for the daily poker free rolls (to reach 25 nitro points by generating rake which is quite a lot) and I could not play them because they blocked me from poker as well.Those tournaments are worth quite some money. Also I was on target to reach poker vip gold status but now I can’t play and the time is running out on me.
After 3 days I got this:
Hello xxx,
I am contacting you in relation to your account.
We kindly inform you that your account is hereby terminated. Bear in mind that by opening an account with Nitrogen Sports, customers enter into an agreement with Nitrogen Sports to abide by the site rules. We are making this decision based on the following rule:
Rule #4 Fraudulent Accounts:
"In case fraudulent, illegal or invalid activity is identified on the account(s), Nitrogen reserves the right to seize any winnings or balances from said account(s). Account(s) will be suspended, any pending bets voided and all illicit funds collected. Fraudulent activity includes but is not limited to: using unfair external factors, unfair advantages, duplicate account(s), collusion, syndicate betting, chip dumping, soft-playing, bonus abuse, betting both sides, unconfirmed deposits, past-post betting, betting on bad lines, fraudulent rake-back activity, self-affiliation, exploitation of errors or bugs,and other instances not explicitly mentioned in this rule."
Despite warnings sent to other accounts previously used by you, you kept opening new accounts using VPN in order to disguise your identity. Unfortunately we are no longer able to make any exceptions nor to give you any more chances than we already have. You are now able to request a withdrawal for the last amount you deposited 0.11 BTC.
We will keep on the look for any new accounts, please note that any new accounts created by you will also be closed and any funds including deposits will be seized.
This investigation is now concluded and we will not refer to any further contacts in relation to this matter.
Best regards,Red J.Security Department."
So, they are officially stealing 0.10688183 BTC from me. Accusing me of having multiple accounts which is 100% not true. They sent my affiliate the exact same message, except the 0.11 payout.Claiming they warned him (2 months ago at his last ridiculous review) about not making another account. Oh, my account exists like 4 months, that doesn't work out?
Also I own around 130$ in free bets in my account, stolen. I have registered for several loyalty freerolls, stolen. Let the games begin.
They dont reply at the tickets at their site, they blocked my email, if I send from other email they say I have to create a ticket (there are like 5 unreplied tickets, the last reply from march 30th).
This experience is so ridiculous it hurts. I never esperienced something like this in my life and I am in this business for about 18 years now.
https://imgur.com/a/7n4aN7e