Topic: no longer relevant, delete topic (Read 487 times)

Dear, user!

Thank you for your patience as we reviewed your case. We want to assure you that our investigation into your situation has been conducted thoroughly, and we are committed to providing you with a clear understanding of the current circumstances.

Regarding the Bug Bounty bonus, BetFury has made a resolute decision to decline the issuance of the reward. Our decision is grounded in substantial reasons, and we stand firmly by it.

First and foremost, our investigation revealed that multiple accounts were registered with what appears to be the intent of exploiting the bug you subsequently reported. It's noteworthy that transactions across these various accounts were halted on Tuesday night, the 31st of October, whereas your bug report was submitted on the same evening. This sequence of events has led us to conclude that the report was made after transactions were frozen, possibly with the intent to derive an advantage from the situation by reporting the same bug that was utilized.

Furthermore, it is crucial to clarify that the removal of the slot from the Welcome Pack on Tuesday evening was a proactive measure undertaken at the explicit request of the Risk Department. This action occurred prior to our receipt of your report and was part of our internal testing procedures. The timing may have created the impression that it was taken down after your report, which is not the case. It was purely coincidental timing.

In addition to the aforementioned reasons, our investigation also uncovered that you managed to withdraw funds obtained through a drawback in the slot machine. We take this matter seriously, and appropriate action has been taken to address this issue.

We trust that this explanation provides a comprehensive understanding of the situation, and we stand firmly by our decision. If you have any further inquiries or require additional clarification, please do not hesitate to reach out to us.

Thank you for your continued engagement with BetFury.

Sincerely,
BetFury team.

Trust pilot review these days are beginning to look fishy and not genuine as it is already known that they manipulate reviews and most times, they do delete peoples replies and review on their experiences with most of their products they present on their website. But that is not the case here as reviews gotten here are genuine and reliable.

Maybe a scam accusations here would make them sit up and doing as it relates to services rendered. If OP should open a scam accusations against them, people here would be very much alert and informed so as not to fall victim from their ill act because if they can do such to OP then it means they can do much more than that to their members so therefore I would advise anyone dealing with the casino to be extremely careful.

After you had reported about such bug and seeing basing on the responses that they had made then it is really just that simply that not that convincing. As if they are really that trying to avoid out and not really that totally been saying that they had fixed out the issues but rather they do really make out some alibis on giving up some more time on checking it out but eventualyl they had already patched it up or already been fix.
I dont know if they are really that showing some unprofessionalism on here in regarding the situation and just like on what said above that it is something that worthy of a bounty
but since they are the ones who do make out such rule about for not on being that a huge problem then they wont really be giving out any bounties into that.
Why not really just simply move forward and continue on finding out some exploits or leaks on other sites on which they do really give out some bounties or rewards.

Would you mind on giving us out some hint if this kind of exploit does really have that chance on getting money on using out that kind of hole?
If it does then it is really that worth for some bounty but much sure that they had already fixed that and they could easily ignore you out.
If your intents are real and sharing up something honestly or something that do talks about finding up some issues that could result into huge damage
then it would really be just that right that he should compensated with it.

Betfury doesnt have a word on this one. Is it possible that they could make out some response on the thread that you have created?
Let them know so that at least we do able to hear out their side also.

Wait, did op share the bug he discovered on the internet? As well as this forum.? I thought he only brought the issue here as he was certain that the BetFury team aren't or weren't going to pay him for his discovery, why should we turn around and blame him now?

Anyways, I personally will not blame either party, since betfury team haven't said anything concerning the issue, but then, on the other hand, this is not the first time I am coming across an accusation like this, there are have several instances where some online companies fail to honor their word promise of rewarding any user who discovers a bug in their system and report it, OPs situation is not the first, and neither will it be the last, I have already said what I would do if I ever get in this same situation.

If this is actually Thier long standing rule, then you've ruin your chances of getting any dime should they have considered to reward you already... I'm afraid but that's the truth here..

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secondly, I feel an official statement wasn't made regarding Thier denial and failure to remit the said funds for any irregular bug findings- the question is; why were you in a hurry??

Sandra 🧑‍🦰

I am not sure if TrustPilot reviews would affect them or not since most people know that the reviews and the trust score on TrustPilot are easily manipulated by competitors or even users that rage and become angry after losing money. So maybe you should try something else, maybe open a Scam Accusation thread in this forum and see if that helps your cause in any way. I don't know what's wrong in all this but if you actually found a bug and they had a bug bounty, they should have given you the bounty for doing that instead of dragging it this much.

However, we can't say anything or make any judgements considering the fact that we have only heard or seen one side of the story and they are yet to make an appearance and explain themselves for this, that is when we can reach a conclusion about who is right and who is wrong, we can only wait for now, I guess.

I wonder if this is an isolated case, and have they paid other bounty hunters I checked their bug bounty page and these are part of  what is written on their page


If they can give proof of your abuse then there is a violation of their terms but if not it's bad for their image, since BFG protects the integrity of their system it becomes a he says they say scenario, and it's up to the readers to discern the truth based on the pieces of evidence presented here.

So what is this they are now accusing you of abusing and withdrawing funds coming from different accounts, can you address this one did you withdraw from
accounts that they are accusing you of, based on how they configured their words they are not sure if you are the one withdrawing, it's still not good if they are not sure of and still accuse you of wrongdoing, they did not pay you then they accuse you not good for Betfury's public image.

It's worth noting that Betfury's developers have always preferred anonymity. So I doubt that they will hire a person they don't know very well.
By the way, have you tried to take part in any other bug bounty programs before, or Betfury's bug program was your first experience? My point is that next time, you should be sure to record all the necessary information about bugs you find before sending a report to the project developers.

So betfury didn't pay the bounty is the bug unlimited i mean is it crucial they should pay or you can turn yourself into blackhat hacker and then tuen the money when the news is all over the place with the proof that they didnt care about your previous email.

Back year ago my friend found bug that contains database of user in token project and they only give us couple of buck worth of their token maybe 10$ what a joke

You have all valid arguments and documentation so I do believe that the team are looking into your case and hoping that will be resolved sooner as this post running to a week now and the case as same .
Please do update everything here mate as I am also one of old player in Betfury and never encountered a single problem in my time of playing in the past (as I stopped playing because of limit in budgeting)

This is very unfortunate, can you upload the screenshot of that particular message and do they have a valid alibi as to why they cannot grant you a reward, many bug hunters will be reading this thread and they will have second thoughts about reporting the bug and may lead to just exploiting the bug since reporting will not get them anything.

There are whitehacker and bug bounty forums and communities and this news could escalate, if they are not going to reward they should be transparent in saying why they would not and not give you a generic response.

It is very sad to hear that a bounty is not paid, particularly on white hat bug-finding because it really encourages people to actually not ever report and even take advantage of the bugs found which can even be a problem for the site and other users. Make sure that any reputation concern is stated in the forum, because if more people say the same it means something is not right.

I believe that they as a casino should take it up as a responsibility to reward bug hunters wether there is a bounty or not because I see that it is not an easy task to take out time to spot a bug on a casino which would be able to cause such casino a huge fortune. Bugs are not just what should be overlooked after discovery because hackers are out there looking for porous victims to get at so therefore it is pertinent that bug discoverers be rewarded handsomely to commiserate with their services rendered.

The fact that they didn't respond to your report immediately says a lot!
According to what you have said, those are critical vulnerabilities since they allow attackers to withdraw money. They should have taken your reports more seriously.
Saying that they didn't reply because it's the holydays is not an excuse, tbh. They should state in their bug bounty terms that you should expect to receive a response within three working days.

Well that's up for them if they didn't treat you fairly even if you settle up some things regarding on the bug you pointed out to them and if they don't really pay then didn't give a feedback or clear out such issue on this thread then maybe this will be the reason on why many people would lost their trust to them. They should really pay the bounty if there's promise stated to you and if this issue will prolong for another week or more then best to post a scam accusation for not honoring your deal between BFG team so that many could probably see your issue with them.

But still its good for them to settle.up and fix the bugs so that their gamblers will be more safe at away for any issues that might happen to them.

OP I think it was weekend as they have said so it would be okay to give them a benefit of doubt if truly they would act after the weekend then if they fail to respond them we  can conclude but for now let it be on assumptions that they are still on weekends. Although I have read your post and it is not making any sense that they could not attend to you for helping them to find such bug on their casino. It is awful of them to have acted this way.  I will call for your patience just for a little more time let us see how they handle the situation.

IMO this should not matter. What matters is if the bug was still there at the moment of submission. If it was, they should pay the bounty, or if there were multiple reports sent at the same time, a partial reward. I used to work in support and the way I'd handle this is as follows:
If your report was long after another report for the same bug and that first report went to a technician that's in the process of fixing the bug, I'd give you a redacted copy of that first report that included all the dates as proof that you were late.
If your report was sent at the same time (like within 1 hour) of another report by someone else, and both reports were sent before the technician was able to fix the bug, I'd either decide to share the bounty between you two, or pay something like 75% to the person who first reported it and the rest to you.

It's obvious to me they're not trying to handle it the right way and don't care about transparency.

That is true, should have valid proof about such claim, or better yet, they need to be clear about the rules of their bug bounty program.
Because if that is the case, then, you don't know if someone already reported such bug to them or not yet.
How will you know if they are saying the truth from their end? Though it is still their prerogative as they are the owners of the site.
It depends on how they will manage such program. But these hunters may not be encourage to report anymore, which has the possibility that they can just abuse such bug.