Topic: Nobody answer from knc miner (Read 1722 times)
What a fantastically worthless post. All info is available here and the company has representatives on the forum. 2 WHOLE DAYS? Common..
I've mailed them a few times about a mistake on my invoice. Had no answer. Then I phoned Andreas, he was very helpful but told me to be a little bit patient, they have a lot of e-mails and work (what I was thinking already). The day after I got the invoice corrected by mail. I think there is no problem with customer service. These guys have a lot to do now...
Look, step back and let's look at this logically;
Pre-orderings been messy, but they were insistent on rewarding those that showed interest early and enabled them to secure ORSoC's partnership; for which they had to demonstrate a definite volume of interest as a specified criteria to move forward.
There was then several revisions of product offering before deciding on the best route to production to take.
No one really knew the numbers purchasing, so in effect renewal interest until pre-orders actually paid.
There was no real equity until pre-orders have paid.
They have has to focus on open days, including Monday (which I aim to attend).
Now they really are trying their best to keep on top of this. It's been a mad busy week for them and they have been pretty damn impressive so far.
Undoubtedly they need help with comms so they can concentrate on what try are best at, managing and manufacturing engineering the ASIC and overall product.
I imagine after Monday, staff will be their utmost priority to distribute workload. They have the funds to do this and the customer base required for it.
They certainly haven't been frivolously wasting cash on unnessary employees (BFL).
I will certainly quiz them about this Mon.
Maybe I have problems with my english. I'm sorry, it's not my main language but i've tried to say the same as you just a bit shorter.
I'm pleased with their customer service. OFF: If you'll be there on monday please ask them about the quantity of mass production. (piece/day)
That's cool bud, just PM me any questions you want asked, but check Daggeteo's original question/answer write-up.
I'm happy to expand on Q's or ask new ones, but not repeat previous Q's...
Previous question/answer:
https://docs.google.com/document/d/15js8JsyHAiGoq_ELzx0hxG4xdA9ePJrhrc8y2bbWbRc/edit?usp=sharing
I've mailed them a few times about a mistake on my invoice. Had no answer. Then I phoned Andreas, he was very helpful but told me to be a little bit patient, they have a lot of e-mails and work (what I was thinking already). The day after I got the invoice corrected by mail. I think there is no problem with customer service. These guys have a lot to do now...
Look, step back and let's look at this logically;
Pre-orderings been messy, but they were insistent on rewarding those that showed interest early and enabled them to secure ORSoC's partnership; for which they had to demonstrate a definite volume of interest as a specified criteria to move forward.
There was then several revisions of product offering before deciding on the best route to production to take.
No one really knew the numbers purchasing, so in effect renewal interest until pre-orders actually paid.
There was no real equity until pre-orders have paid.
They have has to focus on open days, including Monday (which I aim to attend).
Now they really are trying their best to keep on top of this. It's been a mad busy week for them and they have been pretty damn impressive so far.
Undoubtedly they need help with comms so they can concentrate on what try are best at, managing and manufacturing engineering the ASIC and overall product.
I imagine after Monday, staff will be their utmost priority to distribute workload. They have the funds to do this and the customer base required for it.
They certainly haven't been frivolously wasting cash on unnessary employees (BFL).
I will certainly quiz them about this Mon.
Maybe I have problems with my english. I'm sorry, it's not my main language but i've tried to say the same as you just a bit shorter.
I'm pleased with their customer service. OFF: If you'll be there on monday please ask them about the quantity of mass production. (piece/day)
I've mailed them a few times about a mistake on my invoice. Had no answer. Then I phoned Andreas, he was very helpful but told me to be a little bit patient, they have a lot of e-mails and work (what I was thinking already). The day after I got the invoice corrected by mail. I think there is no problem with customer service. These guys have a lot to do now...
Look, step back and let's look at this logically;
Pre-orderings been messy, but they were insistent on rewarding those that showed interest early and enabled them to secure ORSoC's partnership; for which they had to demonstrate a definite volume of interest as a specified criteria to move forward.
There was then several revisions of product offering before deciding on the best route to production to take.
No one really knew the numbers purchasing, so in effect renewal interest until pre-orders actually paid.
There was no real equity until pre-orders have paid.
They have has to focus on open days, including Monday (which I aim to attend).
Now they really are trying their best to keep on top of this. It's been a mad busy week for them and they have been pretty damn impressive so far.
Undoubtedly they need help with comms so they can concentrate on what try are best at, managing and manufacturing engineering the ASIC and overall product.
I imagine after Monday, staff will be their utmost priority to distribute workload. They have the funds to do this and the customer base required for it.
They certainly haven't been frivolously wasting cash on unnessary employees (BFL).
I will certainly quiz them about this Mon.
I've mailed them a few times about a mistake on my invoice. Had no answer. Then I phoned Andreas, he was very helpful but told me to be a little bit patient, they have a lot of e-mails and work (what I was thinking already). The day after I got the invoice corrected by mail. I think there is no problem with customer service. These guys have a lot to do now...
Lisbeth isn't big on social skils.
...but she has a kickass tattoo.
Lisbeth isn't big on social skills.
Theres only 3 guys in the company right....
Ya give'em a break, perhaps . 2 days isn't so bad. They are probably crazy busy on top of receiving a crazy amount of emails everyday on top of (probably) being more guys who like working on hardware instead of answering-email types.
yep true. otherwise, if they act and identify themselves as a professional company, customer support should be on place. they will probably interact with hundreds/thousands of customers about devices, which cost almost 5k $ each (with VAT) at least.
imho in this case, customer support, ticketing system and people dedicated just for communication, makes sense.
or maybe take the money and rum
why these is not possible
why these is not possible
They best not touch the ******* rum!
Y'argh!!
You could also be marked as spam and they arent receiving..?
or maybe take the money and rum
why these is not possible
why these is not possible
Ya give'em a break, perhaps . 2 days isn't so bad. They are probably crazy busy on top of receiving a crazy amount of emails everyday on top of (probably) being more guys who like working on hardware instead of answering-email types.
somebody called and woke me up in the middle of the night for this, so I'll keep it short.
4. this forum is a giant waste of time, get back to coding, go outside, hug your mother, do something,
sam email but no asnwer 2 days now
same here.
also their last login to the forum: June 05, 2013, 05:36:48 AM looks little tricky.
sam email but no asnwer 2 days now
try using sam@
yes last time they had answer
but now still nothing 2 days now
but now still nothing 2 days now
Money they take the money and run
Something must be wrong with you or your email.
Sam has replied my emails.
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