NOTICE OF ACCOUNT CLOSURE AND PENDING DISABLEMENT - page 2.

Doctor.Strange

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Quote from: MAbtc on August 20, 2017, 01:00:36 AM

Quote from: Doctor.Strange on August 20, 2017, 12:53:43 AM

I didn't login from Iran, this is bullshit by Coinbase, a lot of people are complaining about it, coinbase is blocking their accounts without any reason. I have almost $1000+ in account and worried about it.

Maybe someone tried to hack into your account from Iran, or from a VPN server based there. Unfortunately, it sounds like you are going to need to fork over your ID and let them verify you before they will proceed. It sucks, but Coinbase is super worried about legal compliance, and this involves a sanctioned country. It sounds like if you verify your ID, they will unlock your account.

Since you're not a US resident and the amount of money is fairly small by money transmitter standards, I wouldn't worry too much at this point. I do hate giving my documents to exchanges, but Coinbase is one of the few that I've been willing to. Given their emphasis on compliance, they should be putting a lot of resources into storing your documents and personal information securely.

But how can I send them documents? There's no link in support neither their email is working, it looks like they are thieves working underground without any proper support, no email, no support team, no contact information.

Doctor.Strange

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Quote

Please be aware that access to your Coinbase account will be restricted as long as you are in the prohibited region. If you reside in a non-prohibited region, your access will be restored once you log in from any non-prohibited region and, if necessary, verify your identity.

I'm not in prohibited region, then why not my account is restored yet. What is this non sense, they scammers making people fool and stealing their funds.

MAbtc

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Quote from: Doctor.Strange on August 20, 2017, 12:53:43 AM

I didn't login from Iran, this is bullshit by Coinbase, a lot of people are complaining about it, coinbase is blocking their accounts without any reason. I have almost $1000+ in account and worried about it.

Maybe someone tried to hack into your account from Iran, or from a VPN server based there. Unfortunately, it sounds like you are going to need to fork over your ID and let them verify you before they will proceed. It sucks, but Coinbase is super worried about legal compliance, and this involves a sanctioned country. It sounds like if you verify your ID, they will unlock your account.

Since you're not a US resident and the amount of money is fairly small by money transmitter standards, I wouldn't worry too much at this point. I do hate giving my documents to exchanges, but Coinbase is one of the few that I've been willing to. Given their emphasis on compliance, they should be putting a lot of resources into storing your documents and personal information securely.

Doctor.Strange

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Their support is terrible, Where I can send them my documents, when I send to [email protected] they says that this email is no longer working and give me another support ticket link, when I go there it has only complain form and no upload box to send them my documents, this is disgusting and bullshit.

Doctor.Strange

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Quote from: warningsigns on August 19, 2017, 11:00:24 PM

Quote from: Doctor.Strange on August 19, 2017, 07:07:22 PM

Quote from: warningsigns on August 19, 2017, 01:11:36 PM

The solution is to provide the documents and information they are asking for: a government issued ID or passport proving you are not a resident or citizen of Iran and proof of residence in a non-sanctioned jurisdiction.

If however you can't give them what they mentioned in the alert notice you received, then they will proceed with closing the account. As for the take any other actions required by law part, I'm not sure what that would be. They might report the account and your information as a matter of procedure.

Will I get my funds if they close my account?

I'm not sure if they will release your funds if they freeze or close your account. Here is the OFAC site about sanctions compliance:

https://www.treasury.gov/resource-center/faqs/Sanctions/Pages/faq_compliance.aspx

It states that when an account is detected or suspected as belonging to a resident of a sanctioned jurisdiction, the account will be frozen and transactions blocked. If that is the case, then you can't move funds (you can't transact or move funds in and out of the account) which basically restricts your access to those funds. If you can't move the money, then you can't get it.

For a more authoritative determination about the status of your account and your funds, I suggest you contact Coinbase and ask how or if you can access your funds after they close it. I think the take any other actions required by law phrase means they will freeze your account and funds as required by OFAC.

What kind of amount are we talking about here?

If you are a US resident visiting Iran temporarily, you might have a chance to recover your funds if you can provide the documents they asked for in the alert message.

I'm not a US resident, I live outside USA but not in Iran.

Doctor.Strange

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Quote from: xypos on August 19, 2017, 11:12:37 PM

Quote from: Doctor.Strange on August 19, 2017, 12:41:05 PM

Hello,
Today I try to login to my Coinbase wallet and got this error.

Quote

Our records indicate that you have attempted to log in to your Coinbase account from a country in which Coinbase is prohibited by law from doing business (Iran (Islamic Republic of)) per the sanctions imposed by the U.S. Treasury Department’s Office of Foreign Assets Control or other governing bodies. As a result, your account has been restricted.

If you are not a resident of a sanctioned country or otherwise have received this notification in error, please contact us at [email protected] and provide us with a copy of a current, government-issued ID and proof of your current address, such as a utility bill or rental agreement.

If, however, Coinbase concludes that you reside in a prohibited region or are violating applicable sanctions in any way, your account will be closed and Coinbase will take any other actions required by law.

Is there any solution, anyone can solve?
I have submitted a appeal already to enable my account again.

It's quite strange. Have you ever gotten weird confirmation emails for login for coinbase when you haven't even logged in? Since you said that you don't live in iran then it's either you used a proxy/VPN that is Iran-based or some Iranian hacker had your password.

In any case i think that coinbase should have at least done better by providing the IP address so you can check where the problem stems from.

If they close your account, then i'm pretty sure you don't get your coins back. As QS said, it is really up to the US government as they are the people who implemented these regulations.

Just provide the documents to them. How much did you even have in there? if it's a small amount don't even bother.

I didn't login from Iran, this is bullshit by Coinbase, a lot of people are complaining about it, coinbase is blocking their accounts without any reason. I have almost $1000+ in account and worried about it.

xypos

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Quote from: Doctor.Strange on August 19, 2017, 12:41:05 PM

Hello,
Today I try to login to my Coinbase wallet and got this error.

Quote

Our records indicate that you have attempted to log in to your Coinbase account from a country in which Coinbase is prohibited by law from doing business (Iran (Islamic Republic of)) per the sanctions imposed by the U.S. Treasury Department’s Office of Foreign Assets Control or other governing bodies. As a result, your account has been restricted.

If you are not a resident of a sanctioned country or otherwise have received this notification in error, please contact us at [email protected] and provide us with a copy of a current, government-issued ID and proof of your current address, such as a utility bill or rental agreement.

If, however, Coinbase concludes that you reside in a prohibited region or are violating applicable sanctions in any way, your account will be closed and Coinbase will take any other actions required by law.

Is there any solution, anyone can solve?
I have submitted a appeal already to enable my account again.

It's quite strange. Have you ever gotten weird confirmation emails for login for coinbase when you haven't even logged in? Since you said that you don't live in iran then it's either you used a proxy/VPN that is Iran-based or some Iranian hacker had your password.

In any case i think that coinbase should have at least done better by providing the IP address so you can check where the problem stems from.

If they close your account, then i'm pretty sure you don't get your coins back. As QS said, it is really up to the US government as they are the people who implemented these regulations.

Just provide the documents to them. How much did you even have in there? if it's a small amount don't even bother.

Quickseller

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Quote from: Doctor.Strange on August 19, 2017, 07:05:32 PM

Quote from: Quickseller on August 19, 2017, 01:25:06 PM

Do you live in Iran?

No, I do not live in Iran

Why did Coinbase register a successful login via Iran?

If you are a resident of a country not subject to US sanctions and are not otherwise subject to US/UN/etc. sanctions, then you should be able to provide identification documents and will be able to continue using Coinbase as you did previously.

If you are somehow subject to US/UN/etc. sanctions, or if you are on the OFAC (or similar) list, then any assets in your Coinbase account will eventually ~~become property of the US Government.~~ be frozen indefinitely

edit: upon further research, it looks like title to assets subject to sanctions stays with the person subject to the sanctions, however the subject assets are frozen until and unless the sanctions are lifted. I believe this could mean that said assets might be subject to judgments resulting from lawsuits, and that it effectively means the owner will not have access to his funds anymore.

warningsigns

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Quote from: Doctor.Strange on August 19, 2017, 07:07:22 PM

Quote from: warningsigns on August 19, 2017, 01:11:36 PM

The solution is to provide the documents and information they are asking for: a government issued ID or passport proving you are not a resident or citizen of Iran and proof of residence in a non-sanctioned jurisdiction.

If however you can't give them what they mentioned in the alert notice you received, then they will proceed with closing the account. As for the take any other actions required by law part, I'm not sure what that would be. They might report the account and your information as a matter of procedure.

Will I get my funds if they close my account?

I'm not sure if they will release your funds if they freeze or close your account. Here is the OFAC site about sanctions compliance:

https://www.treasury.gov/resource-center/faqs/Sanctions/Pages/faq_compliance.aspx

It states that when an account is detected or suspected as belonging to a resident of a sanctioned jurisdiction, the account will be frozen and transactions blocked. If that is the case, then you can't move funds (you can't transact or move funds in and out of the account) which basically restricts your access to those funds. If you can't move the money, then you can't get it.

For a more authoritative determination about the status of your account and your funds, I suggest you contact Coinbase and ask how or if you can access your funds after they close it. I think the take any other actions required by law phrase means they will freeze your account and funds as required by OFAC.

What kind of amount are we talking about here?

If you are a US resident visiting Iran temporarily, you might have a chance to recover your funds if you can provide the documents they asked for in the alert message.

Doctor.Strange

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Merit: 250

Go Big or Go Home

Quote from: warningsigns on August 19, 2017, 01:11:36 PM

The solution is to provide the documents and information they are asking for: a government issued ID or passport proving you are not a resident or citizen of Iran and proof of residence in a non-sanctioned jurisdiction.

If however you can't give them what they mentioned in the alert notice you received, then they will proceed with closing the account. As for the take any other actions required by law part, I'm not sure what that would be. They might report the account and your information as a matter of procedure.

Will I get my funds if they close my account?

Doctor.Strange

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Activity: 728

Merit: 250

Go Big or Go Home

Quote from: Quickseller on August 19, 2017, 01:25:06 PM

Do you live in Iran?

No, I do not live in Iran

Quickseller

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Do you live in Iran?

warningsigns

hero member

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The solution is to provide the documents and information they are asking for: a government issued ID or passport proving you are not a resident or citizen of Iran and proof of residence in a non-sanctioned jurisdiction.

If however you can't give them what they mentioned in the alert notice you received, then they will proceed with closing the account. As for the take any other actions required by law part, I'm not sure what that would be. They might report the account and your information as a matter of procedure.

Doctor.Strange

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Activity: 728

Merit: 250

Go Big or Go Home

Hello,
Today I try to login to my Coinbase wallet and got this error.

Quote

Our records indicate that you have attempted to log in to your Coinbase account from a country in which Coinbase is prohibited by law from doing business (Iran (Islamic Republic of)) per the sanctions imposed by the U.S. Treasury Department’s Office of Foreign Assets Control or other governing bodies. As a result, your account has been restricted.

If you are not a resident of a sanctioned country or otherwise have received this notification in error, please contact us at [email protected] and provide us with a copy of a current, government-issued ID and proof of your current address, such as a utility bill or rental agreement.

If, however, Coinbase concludes that you reside in a prohibited region or are violating applicable sanctions in any way, your account will be closed and Coinbase will take any other actions required by law.

Is there any solution, anyone can solve?
I have submitted a appeal already to enable my account again.

Topic: NOTICE OF ACCOUNT CLOSURE AND PENDING DISABLEMENT - page 2. (Read 877 times)