Topic: ntek 1.2th/s miner? - page 7. (Read 27942 times)

If you are a customer then please simply email us or send a PM to let us know the name or email associated with the order. I wrote back to you several times this week but each time you refused to let me help you by not giving any kind of reference to your order. How do we know you are a really a customer?

I requested my money back too.  Nobody returned my call.  I am also a 3 months faithful customer.  Please just return my money.  I am not charging you interest so be grateful.

haha. 8500USD, we can give you 2pcs 1.1T

Right about now I expect they are struggling to get 1600GH out of 40 A1 chips and their power/heat calculations went out the window. 

Has anyone heard anything lately?

I've sent Ry two emails since Sunday and one to David and nothing...

I called 703-838-6079 and there's lady on the phone that sounds like she has pneumonia.  "Thank you for calling Ntekcomputer, The New world of infinite computing.  For sale press 1 for tech support press 2"

I pressed 1 and another lady sounds like she has constipation said, "Hi, you reached the personal assistant for sale.  Sale is not available at the moment, sending you to voicemail."  I tried that for option number two and the same thing happened.

Hi again! Missed your call and I am not sure who you are still. Sent you a response to your private message so please confirm your phone number so I can call you back. We have multiple people working on the engineering / building of the miners but I am primarily linked to managing the operation. This means I am constantly on the phone confirming shipments of parts and PCB manufacturing etc...

Thank you for letting me know about the voicemail issue. I am checking on this now. Will be calling you back now regardless because either way you must be one of the two recent missed calls on my direct office line number.

I am always happy to take calls and I have been open about giving my direct number because I know how hard it is to get a hold of anyone at other mining hardware companies. However as I mentioned I am constantly on calls to vendors etc...

To get the fastest response we have a main number on the website which is 703-838-6079 or toll free 855-214-2228

anytime anyone calls either of those two numbers and leaves a message, that message directly goes to myself our our VP of Sales and customer service. This way one of us can get back to you much faster. Whoever is free first. There are several ways to get in touch with us email, or phone. However, as I said before it is best to email us because the "Contact Us" form on the website goes to multiple people and we can easily keep track of who we responded to and when.

I just called you and private message you.  I am one of the January buyers.  My credit card company is charging me high interest rates and I need the mining machines to make money to pay that.  I tried to call many times but your phone is always busy or it went straight to voicemail which were full most of the time.  

Your phone number is on the credit card.  Please help me refund the money so I don't have to pay too much interest.

again "gallery2000" you responded to my private message on the forum here and did not tell me your name or email associated with the order you are asking for a refund on. There is absolutely no way for me to know which order is yours. NOTE TO EVERYONE else. Please use our official "Contact Us" form on the ntekcomputers.com website for any requests as we cannot keep track of Bitcointalk.org forum usernames along with purchases. We are more than happy to help and you can ask anyone who has contacted us via email or phone and they will tell you that we always get back to everyone. Even if we take 1-2 days to respond (usually much faster) we will get back to you. Please be patient and understand we are not ignoring anyone at all but rather just busy in the production shop managing several parts of such a complex project as this.

Hope you can understand. Our focus is to get all the miners built so just asking for people to help make things less confusing by making all important communication related to orders placed, through email so we can have a record of the conversation to be sure we followed up. Otherwise it gets too confusion to know if we responded on the forum or elsewhere.

Thank you!

Ry Bruscoe

Hello gallery2000,

If you are a customer then please email us directly so we can help you.

We have refunded several customers and have not refused a refund to anyone so that makes your statement above untrue.

It is not just a simple matter though, we need to look if you purchased through eBay or directly from our website because eBay has a different refund procedure. Regardless though we have not refused to refund anyone and have spent a lot of time working with customers, eBay/PayPal, and the Credit Card Merchant processing clearing house as well regarding requested refunds.

For us to be able to help you though we need to discuss this with you in private as we cannot talk about personal credit card or account info on the forum.

Bad news.  They won't return your money.

Please contact Ry to see how is his progress 617-245-0844

Glad to see a neat prism based heat sink array... very innovative.

Thank you for giving us options to refund or compensate us.  The price of $8500 per 1TH is way over priced and we will never get our money back.  We bought this 2 months ago and it was your fault for advertising 14 days after payment received you will ship.

Thanks Steve, we are working hard.

Here are some photos of the inside of the case. Hope others like the craftsmanship we put into this design. We have been working 7 days a week for many weeks now with some aerospace grade machinists locally to get all the parts ready for the full batch of PCB's.

The design is truly one of a kind and now has "Patent Pending" status.

http://ntekcomputers.com/blogs/news/12885165-some-sneak-peak-photos-of-our-unique-miner-case-design-patent-pending

That sounds so good Ry.Still keeping faith your the man,u do know ur stuff and I'm sticking with you all the way.