Topic: Official Auction For Our 1 Ounce Solid Gold (1 BTC) Coin #1 - Ends 20th December - page 3. (Read 8727 times)

Hello - this is a very nice design. Is it possible this can be unfunded? If so i bid 4BTC

whats this?? An advert for your business in our auction thread? Hmmm

but you never will bid...

Our issues are resolved.  we are just catching up on backlog caused by our issues.  We should be 100% up to date by the end of the day

We would happily let the funding amount be held by escrow until shipping.  It would not be possible for the rest as the gold coins are made to order and the manufacture will need to be paid in advance

Regards

Your PM's came in a flurry over the weekend when our office is closed.  you are not being ignored 

Smoothie having something to say about our business again?? Surprise, surprise!

Without fail you are always there to jump in and try and stir any problems you can for us...  People are not stupid and your motives are clear!

We are not going anywhere and i'm afraid you will have to put up with our competition for a long time to come.  Why don't you concentrate on your own business and stay out of ours?

It wasn't until December 1st that we agreed to refund you on one of your pre-order, we didn't even get your payment address until we came into the office on the 2nd December (as you sent it at 10 pm in the evening of the 1st).  Its true we did advise we would process this on the 4th but like i said we are still a couple of days behind, we will be caught up by the end of the day

Your refund will be processed today.  Did you really think it was necessary to post messages like this on our auction thread after being 1 day later then quoted? We are a little behind, almost caught up on everything now

It simply doesn't have any relation had they been proactive. Before I started selling coins I made sure everything required to operate a physical crypto coin business was fully tested, operational, and well backed up in case of any hardware failures.

Horrible circumstances can exist but it is how you are able to recover from them that matters.

As said above those order delays due to no backup or contingencies in place are likely not directly related to family or personal problems at all as these are things that should have been considered before any business launch of sales occurred.


There are many inherent risks that exist when dealing with physical crypto coins when you rely upon another party to generate, assemble, and ship all components to you.  I try my best to make every customer aware of these risks the best I can and in my terms and conditions on my website.

Bottom line: if you do not trust the coin maker do not buy. The same goes for people considering purchasing my coins as well.

Here is a quote from their website on Nov 28th:
"We're relieved to announce that we have resolved previous issues (please read here) and our CEO's computer is now back up-and-running; starting today, we will be resuming business as usual."

That scares me if this is really business as usual.  To keep a customer hanging like this and just go awol is not professional.

If I were to bid on this coin I would require escrow.

Well IMHO they should voluntarily suspend their auctions/sales until they resolve whatever these issues are.  They have openly told everyone that customer data & funds are trapped on a computer that they cannot access and they are waiting for parts.

CEO has family problems?  Ummm...not to be a bad guy but what does that have to do with running a business?
They are selling thousands of dollars worth of product and lose everyone's data on the CEO's desktop...yikes.

ig

I agree.  With the problems earlier, it would be wise to protect yourself if they allow it. 

Well, with the problems they just had, I would feel much more confortable with escrow.

Curious how escrow would work if the coin is special ordered for gold and it will take at least sometime in Jan before its ready.  Will they order the coin without receiving funds to pay for the special order?  Coinographic wont see their money for at least a month, using escrow.

Do you accept escrow for the auction?

Well I haven't quite given up hope that he is going to respond and make this right.  So, I would hope it doesn't resort to this.  But I am really upset, because I was promised the refund by the close of business Dec 4th and now it is almost Dec 6th.  This is not cool.

If you have proof of your claim perhaps you may want to open a scammer accusation thread and present your facts, assuming you aren't getting any responses from them.

To all Coinographic clients and customers:

We're sorry to say that at Coinographic we have been having a bit of a technological nightmare for the last couple of weeks. Our CEO has been having some family problems and personal health issues, keeping him out of the office for a long while.

Once returning, he's been further hit with bad luck as his computer went through a major fault and unfortunately not everything had been backed up.  We have been contacting various experts who are now trying to fix the issues, but because we need to wait for specialist parts, the fix won't be accomplished before Monday or possibly Tuesday of next week.

Our CEO would like to apologise for any inconvenience this has caused:

"I appreciate that many of you will be asking how this could have happened.  I can only say that the pressure of work, coupled with my ill health at such a crucial time, have led to the error of my not ensuring that everything was backed up in the event of a technological failure.  I've certainly learnt my lesson.  All the information that I need to fund coins or process orders is locked inside the damaged PC.  I can recover it, but have no option but to wait for the experts to fix the problem."

"I can't apologise enough to everyone.  As soon as I can get back online my small staff team and I will be working flat out to resolve all outstanding issues.  Clearly this is something that should not have happened and I will be taking steps to ensure that it won't happen again.  I appreciate how frustrated and upset you may be, but please bear with me while I get everything up and running again and all outstanding funding and orders processed."

Thank you.