Official Newbie BitInstant Support Thread (Active Customer Support) - page 120.

cassiolandim

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 16, 2013, 01:57:05 PM

Quote from: cassiolandim on April 16, 2013, 01:54:29 PM

Quote from: URSAY on April 16, 2013, 01:50:16 PM

Quote from: cassiolandim on April 16, 2013, 01:46:24 PM

Quote from: URSAY on April 16, 2013, 01:38:56 PM

Quote from: cassiolandim on April 16, 2013, 01:34:05 PM

Quote from: URSAY on April 16, 2013, 01:11:10 PM

Quote from: cassiolandim on April 16, 2013, 01:03:28 PM

It's been 12 days... Still NO refunded... lame support!

No order info? Can't try to help. Sad

You already have all my info since 04/10.

We are in the middle of switching all CS reps to new support software which will better serve you. In the meantime we are working to stay as organized as possible.

I am showing your issue as [RESOLVED]. Is that not the case?

No. That's not the case, my issue was not resolved. Still waiting for refund.

Can you tell me more about your issue and what the problem is? Thanks.

You were issued a Gox coupon. Did you try redeeming it? What was the result?

The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it.

Adding additional instructions to your support issue will only further complicate and delay your issue. What is your email address? What is your Gox MX acct. #?

Email: ziglee (at gmail)
Order ID   a99f7297-0755-4db9-b7cb-6ff8a1aba1cc
Quote ID   72f1070e-221b-4300-a100-014c21475075
Event ID   0ecf38cf-baeb-4962-8004-b83a3cd2481c
Fees (inclusive)   3.99%%
Amount you paid   $200.0 USD
Amount you will receive   $192.02 USD
Destination exchange   MtGox
Destination account   M65260315X

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Hi there,

Could you please check for any trouble with these two zipzap payments?

zipzap account numbers: 433555083 and 213410681

dest. account: M21398787X

Both payments were made on the April 9th and I still didn't receive the funds. Unfortunatelly I have no further information to provide (as quote ID/event numbers) and hope you'll be able to locate them from zipzap numbers.

Kind regards.

First order appears to have executed today. Please allow 24 hours for delivery. Order 2 shows it was canceled from zipzap's end.

skyhenge

newbie

Activity: 23

Merit: 0

Quote from: URSAY on April 16, 2013, 01:49:24 PM

Quote from: skyhenge on April 16, 2013, 01:45:10 PM

Quote from: URSAY on April 16, 2013, 01:32:54 PM

Quote from: skyhenge on April 16, 2013, 01:20:24 PM

Quote from: URSAY on April 16, 2013, 01:13:37 PM

Quote from: skyhenge on April 16, 2013, 01:09:39 PM

Quote from: URSAY on April 16, 2013, 12:58:05 PM

Quote from: skyhenge on April 16, 2013, 12:55:42 PM

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

Have you filed a support ticket thru our main channel?

bitinstant.com/contact

What is your Gox MX acct. #?

yes, i did file the online form the same day..

M03338532X is the proper number for me - the account my deposit was evidently sent to was M0338532X

thanks for your prompt response!

I've logged your info in addition to your support request thru bitinstant.com/contact. Thanks for your patience while we try to resolve your issue.

thank you URSAY,

I was feeling frustrated at the lack of response from the support system on the website.

approx how long should i expect it to take from now?

I understand people's frustrations and we are working very hard to clean up our support system. Unfortunately I can't provide any realistic ETAs with the current back log. Thanks for your patience.

will i just notice my funds appear in my mtgox account then?

how long is it reasonable to wait to further contact you regarding this matter should it not be resolved, by, say, tomorrow?

Undecided

This is a very difficult question for me to answer as I cannot speak for the many CS reps that are working on your issue. Sorry.

i appreciate you not giving me unrealistic expectations, but it's not confidence-inspiring to not be given even a rough estimate - i don't expect to be given preferential treatment - but i did trust your company with my money - and may want to do so again in the future, should this work out after all...

perhaps "bitinstant" might more aptly be called "in-a-bit"? Kiss

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: cassiolandim on April 16, 2013, 01:54:29 PM

Quote from: URSAY on April 16, 2013, 01:50:16 PM

Quote from: cassiolandim on April 16, 2013, 01:46:24 PM

Quote from: URSAY on April 16, 2013, 01:38:56 PM

Quote from: cassiolandim on April 16, 2013, 01:34:05 PM

Quote from: URSAY on April 16, 2013, 01:11:10 PM

Quote from: cassiolandim on April 16, 2013, 01:03:28 PM

It's been 12 days... Still NO refunded... lame support!

No order info? Can't try to help. Sad

You already have all my info since 04/10.

We are in the middle of switching all CS reps to new support software which will better serve you. In the meantime we are working to stay as organized as possible.

I am showing your issue as [RESOLVED]. Is that not the case?

No. That's not the case, my issue was not resolved. Still waiting for refund.

Can you tell me more about your issue and what the problem is? Thanks.

You were issued a Gox coupon. Did you try redeeming it? What was the result?

The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it.

Adding additional instructions to your support issue will only further complicate and delay your issue. What is your email address? What is your Gox MX acct. #?

cassiolandim

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 16, 2013, 01:50:16 PM

Quote from: cassiolandim on April 16, 2013, 01:46:24 PM

Quote from: URSAY on April 16, 2013, 01:38:56 PM

Quote from: cassiolandim on April 16, 2013, 01:34:05 PM

Quote from: URSAY on April 16, 2013, 01:11:10 PM

Quote from: cassiolandim on April 16, 2013, 01:03:28 PM

It's been 12 days... Still NO refunded... lame support!

No order info? Can't try to help. Sad

You already have all my info since 04/10.

We are in the middle of switching all CS reps to new support software which will better serve you. In the meantime we are working to stay as organized as possible.

I am showing your issue as [RESOLVED]. Is that not the case?

No. That's not the case, my issue was not resolved. Still waiting for refund.

Can you tell me more about your issue and what the problem is? Thanks.

You were issued a Gox coupon. Did you try redeeming it? What was the result?

The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: cassiolandim on April 16, 2013, 01:46:24 PM

Quote from: URSAY on April 16, 2013, 01:38:56 PM

Quote from: cassiolandim on April 16, 2013, 01:34:05 PM

Quote from: URSAY on April 16, 2013, 01:11:10 PM

Quote from: cassiolandim on April 16, 2013, 01:03:28 PM

It's been 12 days... Still NO refunded... lame support!

No order info? Can't try to help. Sad