Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 272. (Read 496012 times)

TRUST ME when I tell you dude..... I'm getting more than my share and then some and I'm a chick. I just don't like to be fucked without my consent via BITINSTANT.

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

BITINSTANT !!! GREEDY CON ARTIST's , THIEVES, SCAMMERS AND PEOPLE WHO MAKE THEIR LIVING OFF OTHER PEOPLES MONEY THAT THEYVE STOLEN NEVER PROSPER! This IS CORRUPTION at it's finest!
YOU MAY SPEND THESE PEOPLES MONEY TODAY.... BUT TRUST ME KARMA WILL KNOCK AT THEIR DOORS AND The DOORS OF THEIR LOVED ONES. THEY WONT ENJOY WHAT THEY'VE STOLEN. Bad LUck? No Just Bad Karma and shitty people reaping what they've sowed!

I've tried to contact BitInstant well over 10 times today. Nothing was returned. No contact attempts were made and as of now I am out of the 150.00 dollars that they have of mine and have no returned or even made any attempt to acknowledge. Now I've been on this board all day for some sign of life. NOTHING has been acknowledged!
Anyone who reads this be warned in having any dealing with this shady BitInstant company.
Bad business is bad business. There is NO EXCUSE FOR THEM STEALING !!!! There is NO customer support for this BitInstant company and if anything goes wrong you can expect to be ignored!
Shame on these people who have the time to take peoples money yet provide such a terrible service to the very people whose money they've taken.
People on here having to tip toe around these Bitinstant Support in hopes of getting their money back. HEED MY WARNING ! A SCAM IS A SCAM no matter how you look at it. Issues not being resolved, Not contacting people , holding up peoples money is THIEVERY at it's best.
Their phone Number is a recording you will NEVER be called back. Look through the archives and you will read hundreds and hundreds of people who have been dissatisfied and SCAMMED with BitInstant!
I only wish I would have read that before I did business with this unscrupulous company.
HOw do you sleep at night lying to all these people?  If your unable to handle these deals give these people their money back and close your doors!
Greedy corrupt businesses always make excuses. Good businesses always have the best customer service. I say everyone who has been dissatisfied be contacted and class action should be taken!
 DELETE THE ABOVE MY ISSUE RESOLVED !!!

There is no information here which helps me open a ticket for you. 

NO NEED BITINSTANT CAME THROUGH ISSUE RESOLVED!!!

Greetings,

It looks like I've goofed on the whole MT.Gox account debacle. This is very frustrating.  

Anyway, The folks at bitinstant have pushed my funds, but to the merchant ID and not my True account #.

The two events Id's are :06f1128b-03d8-4979-a745-b028ca2d7e81
And: 65c83138-3f51-4f28-96cb-8f05e64246c8

My account number is 220054

It's been a number of days, I hope this can be resolved.

This is in regards to an order that I processed with BitInstant last night:

Quote for MTGox Coupon transaction
Quote ID c0f06ed9-4bdb-4310-be80-10788beaff47
Event ID b32d4f04-26fb-4035-99ad-65c7ba08b038
Quote valid until Fri Apr 5 00:26:18 2013
Fees 9.0% + $1.00 incl. paypal fees
Amount you need to pay $498.0 USD
Amount you w ill receive $453.462848 USD
Expected delivery time(HH:MM:SS) 0:04:00
Guaranteed delivery time (HH:MM:SS) 1:00:00
Destination exchange PayPal

I went ahead with the order, and received the following confirmation:

OrderID: 46a2c72f-3f31-4580-88a3-6c78f3e52fa7
EventID: fc79962c-24eb-4202-ac9e-815500d5d631
DestAccount:
QuoteID: c0f06ed9-4bdb-4310-be80-10788beaff47
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365118334.31
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $453.462848 USD

I wrote to Yankee late last night and asked him to look into this, because I did not receive the funds. And I was especially concerned with the API response of "Insufficient Funds". To his credit, he did write me back last night, and said he would be working on it "now".   But that is the last I heard from him or from BitInstant, and I still have not received the funds. I also tried the live chat, and they were not available at that time of night, and I also wrote to [email protected], but received no reply from them. I have been trying live chat since 9AM this morning, but the send button does not seem to be sending anything.

I did not want to complain on this thread, but this is very bad business on their part, and it is obviously very worrisome to me as a customer.

Would someone please look into this and get back to me? Thank you.

And just to beat a dead horse because I can't sleep, earlier today bitinstant's own customer service rep (URSAY) didn't even realize/identify there was a Mt. Gox code in the APIResponse there, and if so didn't do anything about it.

I don't point that out to be a dick, just to say if your own employees can't identify it, how are you going to hold a customer culpable (not saying you are, I have no idea because haven't heard anything)?

Although I still don't know for certain if my coupon code I inadvertently posted was indeed stolen or just never worked in the first place like multiple other people have reported, so I'd like to confirm that first.

What I did early when I saw someone post their mt gox coupon code unknowingly I redeemed  it myself and then generated a new code to give to him because I knew if I didnt take it someone else likely would, and they would be less likely than me to give it back.

Directly to my wallet.  The destination account hash is viewable using the bitinstant order status.  However, blockchain.info shows no record of a transaction to this address.