Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 278. (Read 496012 times)

I've done 5 transactions with Bitinstant VIA Zipzap/moneygram, etc. in the last few days, and all of them went through within an hour.  I did not use MTGOX at all, but had the BTC deposited directly to my Armory Wallet.  It worked fine. 

Excited, I recommended the whole thing to my friend, who made his transaction the same day (Tuesday) as me.  His BTC have NOT shown up, and no one from bitinstant will return his emails or anything.  Now I feel like an asshole and he is out $500. 

Mixed feelings, to say the least. 

I thought you were going to "prove" it Ursay, by sending my coins?

So what's the hold up?

THIS. How the fuck does this even happen??? To send the code in an email and not identify the code, and have all of us wondering when our money is going to show up in our account (like the email says it will).

This is unacceptable, and absolutely ridiculous. BitInstant should feel like shit for all the money that got lost this way.

BITINSTANT !!! GREEDY CON ARTIST's , THIEVES, SCAMMERS AND PEOPLE WHO MAKE THEIR LIVING OFF OTHER PEOPLES MONEY THAT THEYVE STOLEN NEVER PROSPER! This IS CORRUPTION at it's finest!
YOU MAY SPEND THESE PEOPLES MONEY TODAY.... BUT TRUST ME KARMA WILL KNOCK AT THEIR DOORS AND The DOORS OF THEIR LOVED ONES. THEY WONT ENJOY WHAT THEY'VE STOLEN. Bad LUck? No Just Bad Karma and shitty people reaping what they've sowed!

I've tried to contact BitInstant well over 10 times today. Nothing was returned. No contact attempts were made and as of now I am out of the 150.00 dollars that they have of mine and have no returned or even made any attempt to acknowledge. Now I've been on this board all day for some sign of life. NOTHING has been acknowledged!
Anyone who reads this be warned in having any dealing with this shady BitInstant company.
Bad business is bad business. There is NO EXCUSE FOR THEM STEALING !!!! There is NO customer support for this BitInstant company and if anything goes wrong you can expect to be ignored!
Shame on these people who have the time to take peoples money yet provide such a terrible service to the very people whose money they've taken.
People on here having to tip toe around these Bitinstant Support in hopes of getting their money back. HEED MY WARNING ! A SCAM IS A SCAM no matter how you look at it. Issues not being resolved, Not contacting people , holding up peoples money is THIEVERY at it's best.
Their phone Number is a recording you will NEVER be called back. Look through the archives and you will read hundreds and hundreds of people who have been dissatisfied and SCAMMED with BitInstant!
I only wish I would have read that before I did business with this unscrupulous company.
HOw do you sleep at night lying to all these people?  If your unable to handle these deals give these people their money back and close your doors!
Greedy corrupt businesses always make excuses. Good businesses always have the best customer service. I say everyone who has been dissatisfied be contacted and class action should be taken!

I haven't even managed to get a ticket filed yet, let alone get this sorted out. :|

Woke up from a nice nap to finding this was resolved. Thanks for all your help USRAY.

I just want someone to take the time to actually give me an update. I dont want to hear "Im working on your case" or "Youve been escalated to level 9001" I just want for someone to email me and let me know whats good.

Ursay just wondering if you can give me a status update.

been level two
for how long now, gee
umm
thanks

LOL

This is a bitinstant support thread, and I would guess that if it were on a forum under their control it would be deleted.  People should be aware of what is happening with them.  If you want to put your money into what amounts to a Ponzi scheme then fine, but you should at least know what it is before you send it.

*gets email titled "support"*
*gets excited + clicks email*
porn spam

http://24.media.tumblr.com/tumblr_mao9o1T73g1qijus8o1_400.jpg

This transaction (the largest) went through this afternoon.  I have one more transaction waiting, but it's only been half a day.  So, definitely a partial sigh of relief...

maybe this should be on the bitinstant support forum instead?

Hello, you just made the same mistake I did and posted your public Mt. Gox coupon code (MTGOX-USD-LJ2AU-MS5YW-A9SZ3-8FA2E ) on the forum here. I just used the code and I now have your USD on my Mt. Gox account. Thankfully for you, while I am a piece of shit, I am not the biggest piece of shit, so I will give you your USD back; if I didn't use your code I figured someone else would have but, you know, not given the money back.

Although I don't know how to send money on Mt. Gox directly to another person, so someone tell me how to do that? Or I could trasnfer it via paypal? I dunno, whatever works for you, just didn't want you to have the same thing happen to you that I presume happened to me (although for about 4x as much :/).

PM me your info and we can resolve this.

Edit: Just found out I can generate a Mt. Gox code and just give that to you, so just PM me your email (figure that is more secure, but if you just want it here let me know), and I will generate a code (two actually since I just made one for $1 to test) and send it on over to you.

So this is not a threat at all in any way but if I don't have my coupon/bitcoins by the end of the night I'm contacting my bank and then taking legal action.  Sorry, I don't like being screwed.  Just as another poster mentioned, Yankee has been active except to talk to those of us who have been escalated supposedly to him.

Like I said I'm just trying to stay positive about it.

Ok so I think i just made a terrible mistake and put the wrong account info into bitinstant to mtgox transfer.  i used the new account with the letters that shows up the main page instead of the old one with just the numbers on the funding options page.  I was told to post my order info here for help.  Is this correct?

Thank you.
 
OrderID: a6da926c-5533-4102-a125-af3024cb8220
EventID: ee44e97c-702a-4c25-a84a-f68c0adb6e42
DestAccount: M04316902X
QuoteID: 6aeca294-cfd2-4a16-9a19-cc3f69e4f40a
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365116508.54
APIResponse: MTGOX-USD-LJ2AU-MS5YW-A9SZ3-8FA2E
FundsSent: $115.212 USD

That's a wild accusation?  Have you read this thread?  We have been out-and-out lied to about technical issues.  See https://bitcointalksearch.org/topic/m.1689331 - a message to which Charlie didn't even respond even though he was quite active in that thread prior to it.  He can't respond, because he won't admit that the technical issues are a ruse.

Here is the most important part of that to which he refused to respond:


You are calling me a liar for calling out your "technical issues" as a falsehood.  So here's your chance to prove that I am just jumping to crazy conclusions.  You have blamed the massive delays not on lack of funds, but on technical issues.  Explain, then, how your "technical issues" could not be resolved in over a month when any halfwit web developer could have solved them within hours.  Also, if "technical issues" are indeed at fault here, how is it that on the rare occasions when you have publicly verifiable reserves (such as at Btc-e) that you are able to instantly process orders and deplete all of those reserves in a few minutes?  Specifically, how did you process $50,000 worth of btc-e transactions in a few minutes yesterday if your code is broken and you are doing everything manually?  Does your code only work on Tuesdays?

I guess the fundamental question is this: If you stopped taking new orders today, would you be able to fund all of your current, outstanding orders with your funds on hand? We already know the answer, of course, because if you could, then there would be no outstanding orders for more than an hour or two as promised on your site and no one would be complaining.

i did not post that code on here, i tried to enter the code less than 3 hours after it was issued.
thats when my heart sunk and i arrived here.