Topic: Official Quoine Exchange Thread - page 17. (Read 48536 times)

QRYPTOS (www.qryptos.com) is now live in beta version on desktop. It will be available for all markets except Japan.

Enjoy all the powerful trading features of QUOINEX on QRYPTOS. Trade popular cryptocurrencies such as Bitcoin, XRP, Zcash, Ethereum, Ethereum Classic, Litecoin, and Monero, with more to be added soon.

Single Sign-On For QUOINEX customers*
As a valued QUOINEX customer, you can enjoy a smooth login process with a single sign-on ID on QRYPTOS. Simply use your QUOINEX credentials to begin trading on QRYPTOS.

Attractive Fee Structure
QRYPTOS currently has an incentive structure in place for market makers. For every maker trade completed by market makers, they will be rewarded with 0.075% in fees paid directly to the user at the time of the trade.

Security Policies
Like QUOINEX, security is at the core of the QRYPTOS platform. QRYPTOS deploys a bank-grade security system to ensure your data and assets are safe. Our secure trading platform uses multi-factor authentication, dedicated private servers, private API keys, and combines multisig cryptocurrency wallets with off-line cold storage.

* This only applies to ex-Japan QUOINEX customers.

where is customer service? they not respond my ticket.
i'm not receive my withdrawal

please reply my PM...

My withdrawal has now been processed as well.  Thank you for the explanation, and apologies that I assumed you had been breached.  I would however suggest that if you suspend withdrawals and go radio silent with your customers, breach is a natural assumption that will be made every time.  If you need to suspend withdrawals, please be proactive in communicating with us.  We understand that tuning transaction fees can be a tricky thing, especially for the way you process withdrawals offline.

Get your bitcoin ready and bookmark www.qryptos.com. On June 1st, we will be launching QRYPTOS, a cryptocurrency-only exchange and trading platform, in beta version on desktop. It will be available for all markets except Japan.

Enjoy all the powerful trading features of QUOINEX on QRYPTOS. Trade popular cryptocurrencies such as Bitcoin, Ripple, Zcash, Ethereum, Ethereum Classic, Litecoin, and Monero, with more to be added soon.

Single Sign-On For QUOINEX customers*
As a valued QUOINEX customer, you can enjoy a smooth login process with a single sign-on ID on QRYPTOS. Simply use your QUOINEX credentials to begin trading on QRYPTOS.

Attractive Fee Structure
QRYPTOS currently has an incentive structure in place for market makers. For every maker trade completed by market makers, they will be rewarded with 0.075% in fees paid directly to the user at the time of the trade.

Security Policies
Like QUOINEX, security is at the core of the QRYPTOS platform. QRYPTOS deploys a bank-grade security system to ensure your data and assets are safe. Our secure trading platform uses multi-factor authentication, dedicated private servers, private API keys, and combines multisig bitcoin wallets with off-line cold storage.

* This only applies to ex-Japan QUOINEX customers.

Thank you.

Best Regards
QRYPTOS Team

I'm glad to see a sign of life here!

Edit: My withdrawal has also been processed, thank you for that.

All the best,
Hauruck

Hi,

Quoine rep here - sorry our exchange has caused a poor experience.

@everyone: We were not breached. This is a very serious allegation for a crypto exchange so please don't just throw it around. The main reason why our BTC withdrawals have been slowed since the day before yesterday, was that our transaction fee (borne by us) was not adjusted in time. As a result, unconfirmed transactions have piled up until we just couldn't process anymore and had no other choice but to wait for them to get confirmed before continuing. The queue finally got freed up yesterday night (Singapore time) and many pending withdrawals were processed right after.

@etolson: I've contacted the developers regarding your case. They've put your withdrawal to processing together with others yesterday night, but for some reason it is not going through (while others, with larger and smaller withdrawal amount, did just fine). They are checking to see if there's any technical problem underneath. If you have any question, please feel free to PM me here or contact Support.

I see that others are also not having withdrawals processed by Quoine this week.  Quoine has failed to process BTC withdrawals for me every day this week.  They initially did not respond to support tickets until I asked if they had been robbed.  They then replied to say no, but provided no explanation as to why my withdrawals were not processed.  Has anyone had a withdrawal processed this week? If not, I think we can assume they've been breached.

Is it here no supporting anymore?
ID
17115
Created At
May 22, 12:27:30
Amount
¥6,767,000
Status
Processing
Bank Account
Standard Charter

Hi Quoine,

My request for wtihdrawal still not precess. Any email address I can send to help the process?

Thanks and Regards,
Brian

I don't know where is the admin of quoine, but i will give new updating from there.
At QUOINEX, we are committed to delivering bank-level security for your assets and account data.

This is a reminder that there will be a service downtime for scheduled server migration at the following times:

- Maintenance time (JST): 21st May 2017, from 4pm
- Maintenance time (UTC): 21st May 2017, from 7am

This is part of our efforts to increase security and platform performance with a dedicated server environment.

If you want to know more about security, please contact us at

The other announcement from quoine
At QUOINEX, we are committed to delivering bank-level security for your assets and account data.

Hence, there will be a service downtime for scheduled server migration at the following times:

- Maintenance time (JST): 21st May 2017, from 4pm
- Maintenance time (UTC): 21st May 2017, from 7am

This is part of our efforts to increase security and platform performance with a dedicated server environment.
If you want to know more about security, please contact us at [email protected].

Best Regards,
QUOINEX Team

Same to me. I've been requesting fiat money withdrawal since a week ago (may 9th 2017), I don't receive my money till now.
What happen right now?
I've been sent a message to customer service, but do not receive replied message.
Remember you  claim withdrawal processing time has maximum time of 3 working days.

Wait for your respond,
Sonny rib hartantha.

At QUOINEX, we prioritize the security of our trading platform to protect your assets. We stay ahead of the trading curve by innovating our product to serve you better. Our engineering team is constantly updating safety and product features on QUOINEX. Here are our latest updates:

Enhanced Security

1. Multi-factor authentication for crypto withdrawals
QUOINEX currently has Two-Factor Authentication in place with Authy. Now, we will be adding another layer of security via email confirmation. We will send an approval link to your email address for crypto withdrawals. You will need to review the information in the email (address for crypto withdrawal, amount). Then, click on the secure link to confirm your withdrawal.
This secure link expires in 30 minutes. Once the link expires, you will need to cancel the unconfirmed withdrawal and submit another one to receive a new link. Starting from May 15, withdrawals, if still unconfirmed after 30 minutes from being requested, will be cancelled automatically by system.
This will protect your account with four layers of security: your password, your phone, your email, and timed sessions for withdrawal activities.

2. Email notifications for new IP address logins
We will send you email notifications each time you log in from a new IP address. The email notification will contain country/location, IP login and other information. We strongly advise you to check the information in these emails. There is a link to freeze your account in case you notice suspicious login activities.

3. Keeping your API key private
Two-Factor Authentication is required to view your API key, otherwise it will be hidden from display.

4. Setting up strong passwords
To keep your account safe, here are a few tips on creating a strong password:
• Use a unique password for each of your important accounts, like your email or QUOINEX trading account.
• Use a mix of letters, numbers, and symbols in your password.
• Don’t use personal information or common words that are easy to guess as your password.

Improved Trading Features

1. Improved Price Book view. The Price Book view now shows more levels and it is scrollable. In addition, there is now a total per price level which shows cumulative inventory at a particular level as well as a depth chart. Users can toggle between the depth chart view and the normal view.

2. Improved Trade Feed view. Trade Feed is now scrollable, enabling more data to be viewed in a single window.

3. Your total balance can now be viewed in the balance panel.

4. More flexibility in placing limit orders. Traders can now enter limit orders with prices above/below ask/bid.

5. Circuit Breaker function. Circuit breakers are used to temporarily halt trading on an exchange when large price swings occur in the market. It is a measure to curb excessive volatility and panic-selling on exchanges. On QUOINEX, a circuit breaker is placed to temporarily halt trading if there is a price fluctuation of more than 40% during a 15-minute period.

where is customer service? they not respond my ticket.
i'm not receive my withdrawal

There will be a service downtime this Sunday, April 30th 2017 for scheduled server maintenance. This is part of our efforts to increase security by migrating the QUOINEX trading platform to Private Servers.

- Maintenance time (JST): April 30th, 2017, from 4pm
- Maintenance time (UTC): April 30th, 2017, from 7am

At QUOINEX, we are committed to delivering bank-level security for both your account and your data. If you want to know more about security, please contact us at [email protected].

Best Regards
QUOINEX Team

I think it is your answers
There will be a limited operational schedule during the upcoming bank holiday period. This is in observance with Golden Week in Japan and Labor Day in other countries.

Please note the following dates when services are not available:

1st May: Deposit and withdrawal services for SGD
3rd to 5th May: Deposit and withdrawal services for all other fiat currencies, other than SGD

All other services are operating normally. Upon verification of withdrawal requests:

All virtual currency withdrawals will be processed within 2 working days
All fiat currency withdrawals will be processed within 3 working days

Thank you for your understanding. Have a good week.

Best Regards
QUOINEX Team

How long procces withdraw and deposit in quione exchanger, use fiat money, all fiat money

Here new updating from quoine
Thank you for transacting on QUOINEX.
As part of our registration with the Japan Financial Service Agency, we are undertaking the following measures in order to improve our Security and Compliance.

1.   Security
As a follow up to our Server Maintenance, we will increase our security by migrating the QUOINEX trading platform to Private Servers next week.
When the date is confirmed, we will send out a notification as there will be a service downtime during the migration.

2.   Operation and Compliance Enhancement
We currently have Multi-Sig Cold Wallet and mandate 2FA for both BTC and Fiat withdrawals but will increase security by contacting you via email and/or phone when necessary.
As part of this operation, we will temporary cancel all outstanding BTC withdrawal requests.

As we did a database maintenance yesterday, we advise our customers to do the following.

①   Reset Password
②   Reset API Access Key if you access our service via API
③   Reconfirm your BTC / ETH Address
④   Redo your BTC/ETH withdrawal request
＊We advise you to do the above ① – ③ at least every quarter.

Increasing our security measures may result in additional overhead to our operations but as a regulated exchange we believe that our customer assets security comes first and above all.

As always, if you have any questions, please drop us a message at [email protected].

Thank you for continuing to trade on QUOINEX and we hope these new measures will increase confidence in using our service.

QUOINEX Team

There is other announcement from quoine

We are experiencing a database issue that requires a restart. This temporary shutdown will begin at 7am GMT and last at most 30min.

During this time, there will be no trading, deposits, or withdrawals.

We apologize for this inconvenience and will inform you when the restart is complete.

QUOINEX

Yes, it is true. I stopped trading before March 23, but I still had a lot of money on their exchange. I noticed that they changed their bitcoin withdrawal processing schedule from twice a day to once a day on March 22. Today, I started trading again  and was surprised by this change. Now I know why they changed their withdrawal schedule. I going to leave this ship before it sinks.