My first deposit bonus still locked!!
Hello all,
My total wagering on onehash (only dice) 0.05974559 Btc and profit
-0.01062500 My first deposit is 3mbtc and wagered almost 18X But still my first deposit bonus 3mbtc is locked! so I contacted support for how much I have to wager more for unlock the bonus.
They said I have to bet on sport then only I can unlock the bonus but I don't know betting I just play Dice and slots and They're not mentioned the bonus terms also.
Support conversation Screenshot:
https://prnt.sc/qydwfphttps://prnt.sc/qydv5tOnehash Bonus Terms
Current and new users are eligible for one (promotional) transfer of deposit bonus (OneHash credit) to OneHash Wallet. It accounts for 100% of the confirmed deposit value (up to 1 BTC). The bonus is then awarded for each bet with final multiplier higher or equal to x1.1 and the amount of the bonus is a percent of the multiplier until the value of x10: for a bet on x1.1 you get 1.1%, for a x2 you get 2%, for x3.143 you get 3.143% and for x10 and over you get 10% bonus. After the bonus is rewarded it has to be rolled over either: on a bet over x1.1, on dice with probability less than 50%, on slots or on options. Please contact support, if you have any other questions regarding the bonus. The bonus depends on the first deposit so please make sure to make a big first deposit, since it will enable you to get up to 1.000 BTC extra on top of your winnings and games on OneHash, enjoy responsibly! The bonus is only active to unlock for 180 days after the deposit.
Dear Thamizhan,
Thank you for reaching us and pointing out your case. After all, we’re always here to help you all and solve your problems.
Nevertheless, in the paragraph that you have copied from our bonus terms, you have the exact rules of the deposit bonus. As it was mentioned: „The bonus is then awarded for
each bet with final multiplier higher or equal to...”, which means that if you want to unblock your bonus, firstly, you have to
bet with described conditions (i.e. final multiplier)
Only after you make the first step, you’re ready for step two = rolling your bonus on either betting, dice or slots.
Please contact us if you still have some doubts.
Hope we helped.
OneHash Team