Sorry for being silent the last couple days. It was because I was in discussion with Owl on Skype. Thanks for all of your input.
I'm happy to report that the case has been solved amicably. Owl have paid me out the missing funds in full and I am ofcourse happy with the outcome.
Topic: Owl.games confiscated 0.1 BTC for rediculous reason --> RESOLVED (Read 431 times)
February 19, 2023, 07:10:30 PM
@Saisher - yes, I know that they are just one of those gambling platform that have their own token and obviously they want to attract investors like you and me. Unfortunately, I don't have any investment on them, nevertheless this accusations might reflect and be bad for their image, just saying. So it's your decision to stay with them or not and shift it to other platforms.
Right now their token is pumping into the market I'm looking for a good time to trade it on a more valuable token, the possibility of another scam accusation and ignoring the accusation is just too high that they will eventually lose their reputation and will lose more players and eventually dump their token, they used to good news in the industry but ignoring accusations is bad news I hope OP will update us on the status of his complaint, it's crucial and he has to.
February 19, 2023, 08:03:21 AM
Yes they are I've seen them resolve two issues already but you have to send a support ticket or contact them to their official telegram channel to make them aware of the accusation here they have locked their thread here and their representative here's last login was over three weeks ago.
Quote
Last Active: January 20, 2023, 12:39:15 PM
They have to come down here and post something any unresolved ticket is deemed bad for the casino's reputation This is just a childish thing to run away from the forum without resolving the issue. I agree that every casino has the right to stay on any platform or not, but the timing of Owl.games to exit this forum is not good especially when they have an open accusation against them.
Yes, it really can work, although the posts on their Twitter do not have so many views, in extreme cases there is always an opportunity to send a complaint about the Twitter account @OWLDAOio to Twitter itself, giving all their evidence, perhaps this will force them to enter into a constructive dialogue.
If the OP is true, he should spread his voice on every social media platform including twitter. They just can't run away with the money without getting their reputation damaged. They locked their thread in this forum is maybe the first indication that they may be planning to scam exit. Be careful.
February 19, 2023, 07:56:42 AM
If you want to, you can try to ask Casino Guru to intermediate, I saw that they're listed on that platform. Now, CG does not handle sports-betting related issues, and given your winning amount were achieved through sports betting, there's a chance they rejected your case, but we might try to reason that the basis of the case is not a bet --or bets-- but rather an invalid region restriction.
February 19, 2023, 04:31:20 AM
It seems that there official account here is active once again, owlgames.
If they are not going to answer then probably the second best option is to make some noise on their official twitter account to get their attention,
https://twitter.com/OWLDAOio
Best of luck, hopefully you can get back that 0.1 BTC that you have won.
Or you can reach out to: https://www.askgamblers.com/submit-complaint
If they are not going to answer then probably the second best option is to make some noise on their official twitter account to get their attention,
https://twitter.com/OWLDAOio
Best of luck, hopefully you can get back that 0.1 BTC that you have won.
Or you can reach out to: https://www.askgamblers.com/submit-complaint
That's the right decision to call them out on a platform where they are more active, the admin of the Twitter handle just posted an hour ago you can tag the handle or comment on one of his recent tweets, if he blocks you or ignore you that means they have no intention to address any complaint, there will be more complaints coming and this is the kind of treatment that complainants will receive so its time for players to think if this is the right gambling platform to play.
Yes, sometimes you really have to go to extremes to call out their attention like posting on their official twitter account. And with that, many will see it specially gamblers as well so there could be pressure on them to explain their side against their accuser.
@Saisher - yes, I know that they are just one of those gambling platform that have their own token and obviously they want to attract investors like you and me. Unfortunately, I don't have any investment on them, nevertheless this accusations might reflect and be bad for their image, just saying. So it's your decision to stay with them or not and shift it to other platforms.
Yes, it really can work, although the posts on their Twitter do not have so many views, in extreme cases there is always an opportunity to send a complaint about the Twitter account @OWLDAOio to Twitter itself, giving all their evidence, perhaps this will force them to enter into a constructive dialogue.
February 18, 2023, 06:55:43 PM
Since I came across Owl.games and started playing there, I think this is the first really legitimate complaint I've seen against them, and it looks pretty bad, the fact that they have locked up their thread on this forum, and now this, make them look really suspicious, I believe they have seen this thread but will blatantly ignore it.
Owl.games can no longer be trusted, and I will advise my friends who play there to stop and move to another casino, I am going to sell all my owl tokens and put the money back in Bitcoin, I can no longer trust this casino.
Owl.games can no longer be trusted, and I will advise my friends who play there to stop and move to another casino, I am going to sell all my owl tokens and put the money back in Bitcoin, I can no longer trust this casino.
They have good momentum when they launched their campaign they are doing great I'm sure Bitcointalk also contributed to the popularity of their gambling platform, if it's their decision to lock their thread ignore all complaints here and not address accusations even though the complainant comply to their request that all complaints to direct all complaints to their support ticket, then its time for OP to create a flag for them to warn other members of this forum to stop playing until they address this particular complaint.
I have this feeling they have a bad intention in locking the thread and ignoring their player's complaints, it's already 9 days.
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February 18, 2023, 03:04:47 PM
Since I came across Owl.games and started playing there, I think this is the first really legitimate complaint I've seen against them, and it looks pretty bad, the fact that they have locked up their thread on this forum, and now this, make them look really suspicious, I believe they have seen this thread but will blatantly ignore it.
Owl.games can no longer be trusted, and I will advise my friends who play there to stop and move to another casino, I am going to sell all my owl tokens and put the money back in Bitcoin, I can no longer trust this casino.
Owl.games can no longer be trusted, and I will advise my friends who play there to stop and move to another casino, I am going to sell all my owl tokens and put the money back in Bitcoin, I can no longer trust this casino.
February 18, 2023, 11:53:06 AM
It seems that there official account here is active once again, owlgames.
If they are not going to answer then probably the second best option is to make some noise on their official twitter account to get their attention,
https://twitter.com/OWLDAOio
Best of luck, hopefully you can get back that 0.1 BTC that you have won.
Or you can reach out to: https://www.askgamblers.com/submit-complaint
If they are not going to answer then probably the second best option is to make some noise on their official twitter account to get their attention,
https://twitter.com/OWLDAOio
Best of luck, hopefully you can get back that 0.1 BTC that you have won.
Or you can reach out to: https://www.askgamblers.com/submit-complaint
They will not going to answer here.
I noticed they were online from your information and looked at it yesterday, but as I'm a bit swamped with something else on the neighboring thread, I just took a glance and made a mental note to comment on it when I have some space in my plate. Which is now.
I'm not sure if it was there before or it only appeared since yesterday --i.e. they went online just to made this update-- but this is the current message displayed on their signature space,
Quote
If you have any questions regarding the gaming platform please reach us via our 24x7 support chat on owl.games website. We do not pick up tickets on bitcointalk forum.
February 17, 2023, 07:21:31 PM
It seems that there official account here is active once again, owlgames.
If they are not going to answer then probably the second best option is to make some noise on their official twitter account to get their attention,
https://twitter.com/OWLDAOio
Best of luck, hopefully you can get back that 0.1 BTC that you have won.
Or you can reach out to: https://www.askgamblers.com/submit-complaint
If they are not going to answer then probably the second best option is to make some noise on their official twitter account to get their attention,
https://twitter.com/OWLDAOio
Best of luck, hopefully you can get back that 0.1 BTC that you have won.
Or you can reach out to: https://www.askgamblers.com/submit-complaint
That's the right decision to call them out on a platform where they are more active, the admin of the Twitter handle just posted an hour ago you can tag the handle or comment on one of his recent tweets, if he blocks you or ignore you that means they have no intention to address any complaint, there will be more complaints coming and this is the kind of treatment that complainants will receive so its time for players to think if this is the right gambling platform to play.
Yes, sometimes you really have to go to extremes to call out their attention like posting on their official twitter account. And with that, many will see it specially gamblers as well so there could be pressure on them to explain their side against their accuser.
@Saisher - yes, I know that they are just one of those gambling platform that have their own token and obviously they want to attract investors like you and me. Unfortunately, I don't have any investment on them, nevertheless this accusations might reflect and be bad for their image, just saying. So it's your decision to stay with them or not and shift it to other platforms.
February 17, 2023, 05:45:26 PM
Any update on your complaint or have you sent them a message about the existence of this accusation on the recommended platform, you know it hurts when you invested in their token and they have this complaint being ignored by the developers.
I'm down 50% of my holdings on their token, some people will say it has something to do with the beat market or whales' action but you know you couldn't hold on to a token when its trustworthiness and reputation are questionable
I might dump it on other casino-based tokens like BFG which is performing great in the market and their staking is much better.
I'm down 50% of my holdings on their token, some people will say it has something to do with the beat market or whales' action but you know you couldn't hold on to a token when its trustworthiness and reputation are questionable
I might dump it on other casino-based tokens like BFG which is performing great in the market and their staking is much better.
February 17, 2023, 12:51:25 AM
It seems that there official account here is active once again, owlgames.
If they are not going to answer then probably the second best option is to make some noise on their official twitter account to get their attention,
https://twitter.com/OWLDAOio
Best of luck, hopefully you can get back that 0.1 BTC that you have won.
Or you can reach out to: https://www.askgamblers.com/submit-complaint
If they are not going to answer then probably the second best option is to make some noise on their official twitter account to get their attention,
https://twitter.com/OWLDAOio
Best of luck, hopefully you can get back that 0.1 BTC that you have won.
Or you can reach out to: https://www.askgamblers.com/submit-complaint
That's the right decision to call them out on a platform where they are more active, the admin of the Twitter handle just posted an hour ago you can tag the handle or comment on one of his recent tweets, if he blocks you or ignore you that means they have no intention to address any complaint, there will be more complaints coming and this is the kind of treatment that complainants will receive so its time for players to think if this is the right gambling platform to play.
February 16, 2023, 07:45:24 PM
It seems that there official account here is active once again, owlgames.
If they are not going to answer then probably the second best option is to make some noise on their official twitter account to get their attention,
https://twitter.com/OWLDAOio
Best of luck, hopefully you can get back that 0.1 BTC that you have won.
Or you can reach out to: https://www.askgamblers.com/submit-complaint
If they are not going to answer then probably the second best option is to make some noise on their official twitter account to get their attention,
https://twitter.com/OWLDAOio
Best of luck, hopefully you can get back that 0.1 BTC that you have won.
Or you can reach out to: https://www.askgamblers.com/submit-complaint
February 16, 2023, 07:19:23 PM
Ahh... Owlgames, a name I haven't heard in a while. And you too, been a while.
Yes, their customer service is notoriously poor.
This is a very obvious on what service they are trying to built. And obvious reason that they don't want to deal the community from this forum towards their platform while they get mostly their users from here. Yes, their customer service is notoriously poor.
Just like i said before limiting their support will give nothing but nightmare to those who want to access their support when their website built-in support is too slow handling issues.
February 16, 2023, 08:25:52 AM
The owlgames' representative was online few hours ago [1] I've leave negative feedback to on his account, @OP you need to create flag type 3 and use this thread as the reference, I'll support your flag.
[...]
[...]
I wanted to say that a type-2 flag [a violation of casual or implied agreement] is more appropriate for this case rather than type-3 [a violation of written contract] --which also the heaviest flag-- due to the reason I said on other thread snipped below,
[...]
1by the way... i think flag type-2 is more accurate, since OP did not have a written contract with the suspect. The "contract" is the ToS that OP checked upon signing up, which basically an agreement. Unless I'm wrong and such action [checking the "i agree ..." box] can be considered as a written contract?
[...]
1by the way... i think flag type-2 is more accurate, since OP did not have a written contract with the suspect. The "contract" is the ToS that OP checked upon signing up, which basically an agreement. Unless I'm wrong and such action [checking the "i agree ..." box] can be considered as a written contract?
[...]
however, upon trying to learn more about the legal status of a ToS [or TnC, which rather interchangeable], it seems ToS is indeed perceived as contract,
https://www.termsfeed.com/blog/terms-conditions-faq/#How_Can_I_Ensure_My_Terms_And_Conditions_Are_Sufficiently_Clear
So yeah, if owlgames failed to prove that their action is justified and thus their action against you is breach of contract, then a type-3 flag is acceptable for this case.
February 16, 2023, 08:07:49 AM
You are right, I indeed should secure my remaining balance by withdrawing it. I have now done this. Strangely enough they were alert this time and withdrew it to my wallet in several minutes.
But this does not solve the issue. I still need the remaining 0.1BTC which was completely fairly won. I will keep trying to attract their attention in every way I can.
I would find it really strange if they are throwing away their (up until now fairly good) reputation for such a small sum.
Thanks also to holydarkness for his efforts to bring this thread to their attention.
But indeed at least you have secured the initial balance it's better than nothing, but why doesn't this casino sacrifice 0.1 just to ruin its reputation in this forum, supposedly if the customer has provided a lot of evidence then that is fair enough and clearly they have not violated the rules of the game but unfortunately that's all they are silent and I saw what @holydarkness did to the OWL.games team to avoid being accused of this, I hope you get updates on this matter, and the forum representative was online I hope he provides clarification in this matter. But this does not solve the issue. I still need the remaining 0.1BTC which was completely fairly won. I will keep trying to attract their attention in every way I can.
I would find it really strange if they are throwing away their (up until now fairly good) reputation for such a small sum.
Thanks also to holydarkness for his efforts to bring this thread to their attention.
February 15, 2023, 11:54:47 PM
The owlgames' representative was online few hours ago [1] I've leave negative feedback to on his account, @OP you need to create flag type 3 and use this thread as the reference, I'll support your flag.
It's really ridiculous how the casino have been ask to submit KYC, but they're accuse you because you're live in restricted countries. AFAIK Curacao license doesn't restrict German, only few provider restrict it. But let's just assume you're live in restricted countries (not in German), you're still a Germany citizen since you can give a proof if you're from German. Many casinos doesn't a problem if the user want to use VPN as long as they can prove if they're come from unrestricted countries.
I believe owl.games is wrong here.
[1] https://bitcointalksearch.org/user/owlgames-3425425
Quote
This user violated a written contract with me, resulting in damages.
It's really ridiculous how the casino have been ask to submit KYC, but they're accuse you because you're live in restricted countries. AFAIK Curacao license doesn't restrict German, only few provider restrict it. But let's just assume you're live in restricted countries (not in German), you're still a Germany citizen since you can give a proof if you're from German. Many casinos doesn't a problem if the user want to use VPN as long as they can prove if they're come from unrestricted countries.
I believe owl.games is wrong here.
[1] https://bitcointalksearch.org/user/owlgames-3425425
February 15, 2023, 05:36:17 PM
[...]
Thanks also to holydarkness for his efforts to bring this thread to their attention.
Thanks also to holydarkness for his efforts to bring this thread to their attention.
I've left them a neg trust as, in my personal opinion, their series of action clearly shows they're unwilling to cooperate. If you'd raise a flag, I'll probably support that too as the absence of their side --although they've been informed-- on this thread to give their defense and provide counter evidences is not met, as long as they refuses to come here, the case is as good as reaching a verdict that it won't be resolved.
Anyone is welcome to try reaching to them and informed them about this case just like what I've tried to do, and if they shows good intention to solve the case, I'll withdraw my neg and --suppose it's raised-- support of the flag.
Like what I posted earlier on, they cannot just ignore accusations here, there should be an update of every accusation filed here, they have paid people to promote their platform two or three times in the past and I guess they want to continue operation of their platform they have gone a long way on this forum.
All unresolved accusations are the reference whenever their name is dragged to something bad here and they can potentially lose their loyal followers and will fail to recruit new ones.
February 15, 2023, 05:09:46 PM
[...]
Thanks also to holydarkness for his efforts to bring this thread to their attention.
Thanks also to holydarkness for his efforts to bring this thread to their attention.
I've left them a neg trust as, in my personal opinion, their series of action clearly shows they're unwilling to cooperate. If you'd raise a flag, I'll probably support that too as the absence of their side --although they've been informed-- on this thread to give their defense and provide counter evidences is not met, as long as they refuses to come here, the case is as good as reaching a verdict that it won't be resolved.
Anyone is welcome to try reaching to them and informed them about this case just like what I've tried to do, and if they shows good intention to solve the case, I'll withdraw my neg and --suppose it's raised-- support of the flag.
February 14, 2023, 10:36:27 AM
And here yet another example of their horrible customer service......many questions from me in the livechat.....then after 19 hours I ask if they are even going to reply......and even that is now 2 days ago and they are not even reading it!
The only problem now was they are already gone in the forum and decided to focus on their live support and social media account. Their ANN thread https://bitcointalk.org/index.php?topic=5378280.1200 is already locked which means even if we proven them guilty which is more likely it is, We can’t still help you to recover your funds. I believe this is the main reason why they close their ANN thread so that no one can question them publicly and every user with problem will be pushed to use the customer support.
I think you should take priority first on securing to withdraw your initial balance then go to Askgambler to file a complaint about this casino.
You are right, I indeed should secure my remaining balance by withdrawing it. I have now done this. Strangely enough they were alert this time and withdrew it to my wallet in several minutes.
But this does not solve the issue. I still need the remaining 0.1BTC which was completely fairly won. I will keep trying to attract their attention in every way I can.
I would find it really strange if they are throwing away their (up until now fairly good) reputation for such a small sum.
Thanks also to holydarkness for his efforts to bring this thread to their attention.
Don't just give up on that 0.1 and keep us updated on whatever platform you file your complaint, it seems that they totally left Bitcointalk. considering that this is the place they create announcements and they even launch a signature campaign, surely they got a number of players here in this community and helped them to become a popular casino, it's ok for them to lock their thread but they need to address every accusation that comes along.
February 12, 2023, 07:27:25 PM
And here yet another example of their horrible customer service......many questions from me in the livechat.....then after 19 hours I ask if they are even going to reply......and even that is now 2 days ago and they are not even reading it!
The only problem now was they are already gone in the forum and decided to focus on their live support and social media account. Their ANN thread https://bitcointalk.org/index.php?topic=5378280.1200 is already locked which means even if we proven them guilty which is more likely it is, We can’t still help you to recover your funds. I believe this is the main reason why they close their ANN thread so that no one can question them publicly and every user with problem will be pushed to use the customer support.
I think you should take priority first on securing to withdraw your initial balance then go to Askgambler to file a complaint about this casino.
You are right, I indeed should secure my remaining balance by withdrawing it. I have now done this. Strangely enough they were alert this time and withdrew it to my wallet in several minutes.
But this does not solve the issue. I still need the remaining 0.1BTC which was completely fairly won. I will keep trying to attract their attention in every way I can.
I would find it really strange if they are throwing away their (up until now fairly good) reputation for such a small sum.
Thanks also to holydarkness for his efforts to bring this thread to their attention.
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