Hello,
After checking any thread in the India specific section, I noticed that coinsecure is a better place for bitcoin trading. Many users have highly praised Coinsecure for their performance and security. With all that in mind I opened the account with coinsecure. I also came to know that Their KYC verification is strict.
On 6th January 2017 I started account verification. While completing the KYC section, I uploaded the required documents directly to their support. As per their support (Mr. Anshul in my case) mentioned it takes five to six days to complete the KYC. This is 10th day and I'm still waiting for KYC to complete and there is no communication from Coinsecure team about status of KYC. For me if there issue with document then inform the customer so that rectification will happen. Keeping customer in loop is very important.
This kind of unfortunate incidents are not rare but that does not mean entire company/institution is at fault. I know how support works. I'm still looking forward to work with Coinsecure.
Dear Benson, kindly see if you could pull some strings.
After checking any thread in the India specific section, I noticed that coinsecure is a better place for bitcoin trading. Many users have highly praised Coinsecure for their performance and security. With all that in mind I opened the account with coinsecure. I also came to know that Their KYC verification is strict.
On 6th January 2017 I started account verification. While completing the KYC section, I uploaded the required documents directly to their support. As per their support (Mr. Anshul in my case) mentioned it takes five to six days to complete the KYC. This is 10th day and I'm still waiting for KYC to complete and there is no communication from Coinsecure team about status of KYC. For me if there issue with document then inform the customer so that rectification will happen. Keeping customer in loop is very important.
This kind of unfortunate incidents are not rare but that does not mean entire company/institution is at fault. I know how support works. I'm still looking forward to work with Coinsecure.
Dear Benson, kindly see if you could pull some strings.
As much as I want to pull strings, nothing much I can do here.
We have been on a hiring spree to help clear these queues. Hopefully, this will help ease things up over the next few days.
We have seen over 1000% increase in new users joining and submitting documents, and we were definitely not staffed for such verification volumes.
Do PM me your user login email on Coinsecure and I can pass on a request, but there are just too many to go faster at the moment.
