Please show me one example where user followed their ToS and was screwed by PP stepping out of their own terms? if you have bank account hooked up you also agree if there is any problem and you account lacks funds, they will be withdrawn from bank account to cover the dispute. Most people it seems can't read and comprehend to what they agree (ToS & UA) when using such service. It easier to blame someone else for own mistakes and shortcomings.
Item CPU, purchase price $150, USPS shipping w/delivery confirmation and tracking.
Proof of shipping and weight of package of 2.6oz by USPS receipt.
Police report filed indicating empty package weight of 1.5oz.
Buyer claims package was empty and item not received.
Paypal has buyer send back empty package to seller.
Paypal rules on buyers behalf.
Please, inform me where the seller protection guide lines were not meet.
11.1 PayPal Seller Protection. PayPal Seller protection is protection we provide Sellers from Claims, Chargebacks, or Reversals that are based on:
Unauthorized Transaction or
Item Not Received Check
PayPal Seller protection is available for eligible payments from buyers in any country.
Buyer claims item was not recieved.
11.2 Scope of Protection.
PayPal will protect you for the full amount of the eligible payment and waive the Chargeback Fee, if applicable. There is no limit on the number of payments for which you can receive coverage.
11.3 Eligibility Requirements.
To be eligible for PayPal Seller protection, you must meet all of the basic requirements listed below under (a) Basic Requirements. To be covered for Item Not Received protection, you must meet both the Basic Requirements and the Item Not Received Additional Requirements listed below under (b). To be covered for Unauthorized Transaction protection, you must meet both the Basic Requirements and the Unauthorized Transactions Additional Requirements listed below under (c).
Basic Requirements:
You must ship the item to the shipping address on the Transaction Details Page. Check
You must respond to PayPal's requests for documentation and other information in a timely manner. Check
The item must be a physical, tangible good that can be shipped. Check
Your primary residence, as listed in your Account, must be in the United States. Check
Item Not Received Additional Requirements:
The payment must be marked "eligible" or "partially eligible" for PayPal Seller protection on the Transaction Details Page. Check
You must have a Proof of Delivery as described below in Section 11.4.
You must ship the item within 7 Days of receipt of payment. Or, if the payment is for pre-ordered or made-to-order goods, shipment is required within the timeframe specified in your item listing. Check
Unauthorized Transactions Additional Requirements:
The payment must be marked "eligible" for PayPal Seller protection on the Transaction Details Page.
You must have a Proof of Shipment or a Proof of Delivery.
11.4 Proof of Shipment, Proof of Delivery, and Signature Confirmation Requirements.
"Proof of Shipment" is online or physical documentation from a shipping company that includes all of the following:
The date the item is shipped. Check
The recipient's address, showing at least the city/state or zip code (or international equivalent). Check
"Proof of Delivery" is online documentation from a shipping company that includes all of the following:
The date the item is delivered. Check
The recipient's address, showing at least the city/state or zip code (or international equivalent). Check
Signature Confirmation as described below for payments of $250 USD or more of the following foreign currency equivalents:Double Check
This story doesn't give a complete picture to be able to conclude any validity to it. But I have no reason not to believe your side and I'm sorry if this what have happened with you. Such situations do suck.
Let me ask you this: How many good successful transactions have you had though Paypal and how many were similar to this one? What was the reason paypal shut you down?
Lets say you had a merchant account and someone claimed chargeback, this might have not been any different. It's just cost of business, you write off your loses (OR sue) and continue doing business, if service isn't good you find new methods and move on.
Now, let say someone purchased something with bitcoins and seller didn't even ship anything. and the buyer came on here telling bitcoins suck someone run away with my coins how is it any different?
I'm not saying you have no reasons to be mad at paypal, but it can and does happen anywhere. I don't know how paypal acts on fees on reverses, for refunds they don't make any money so it is not in their best interest that's for sure.