details here: https://bitcointalksearch.org/topic/m.11878945
I'm quoting a somewhat old post (12 days ago) for a reason: I want to state that so far, I've only had a delay withdrawing twice. Both times it was due to a low/empty hot wallet, and both times, I got quick responses via email (though I believe the withdrawals ended up taking around 24h).
The last time I made a withdrawal was yesterday, and it was actually pretty quick.
tl;dr: you'll get your coins, it just may take contacting support and giving it a little while.
NP! Just scanned the last few posts and figured I'd go ahead and shed some positive light on everything. And I said this a long time ago (I believe via email) but I stand behind it 100%: I'd rather have a delay (5h, 24h, what have you) than lose everything due to having everything in the hot wallet, .
BTW, I had spoken to Tim (way back in August 2014) about joining up as a proofreader/editor but aside from showing mutual interest, I had never gotten a response after. Should I toss another over? I try not to be a burden when getting in touch, and apparently hadn't actually sent a ping email after that.