First of all we want to thank everyone who put their trust and hashing power into our pool at launch of PHI Coin.
We would like to take this opportunity to explain what happened yesterday at launch. We have been reading the all posts in this thread and we want to let you know we take all comments seriously and assure you that we are putting all possible effort into our pools, this one included.
We were the first working pool, and we are still the largest pool in the network, and everything was fine until a few minutes after launch when we, due to a corrupt block, encountered problems that led to a hang up in the updates of transactions and payouts.
We were working hard to solve this problem and unfortunately we were unable to access our account at Bitcointalk to inform you about the issue here (however, we were informing in the pool web interface all the time), but it did take some time to get everything back to normal due to the fact that it had to be done with the pool still alive and mining.
Our first block was 94 and we got pretty much every single block for some time causing our pool to grow quickly. We are still the largest pool for PHI coin.
The problem was solved at 22 GMT and after that all transactions and updates work without problem.
As we have read through this thread, we have seen a few of you saying that you are missing coins and although all automatic payouts are working, we want to investigate every single case were there are still questions.
Therefore, if any of you have had any problem that is not already solved, we urge you to contact us at the following official CryptoPool.eu e-mail address:
[email protected]If you contact us, please include:
* User name in the pool and the e-mail address you used to register at our pool
* An e-mail where we can get back to you
* A short description of the problem
* And if you want, your user name here in the forum so that we can make sure there are no problems left hanging in the forum that have not been addressed
We will look into every case and get back to you by e-mail.
Rest assured that not a single transaction or coin was lost during the problems. The mining was working fine, the database is intact and we will be able to sort out all remaining issues.
With this said, we want to welcome all of you to our pool:
http://phi.cryptopool.eu