We know that claiming the odds boosts by support ticket is a pain. That is a limitation of our software, as well, but look for some exciting updates to that in the near future. In the meantime. we are offering very appealing daily specials that, frankly, put us at a huge marginal disadvantage, so we hope the additional payouts are worth the 30 seconds it takes to fill the support ticket and claim your additional winnings. And we assure you that everyone is getting their payouts, when claimed!
I've tried the special odds again and this time the bet won, when i sent the ticket to the support they boosted the odds and the system KINDA works.
Here comes the BUT. I've found another bug, despite me betting in USDT (you can't bet BRL) my betslip shows BRL instead, so when the support boosted the odds they boosted my bet thinking it was a 39.1 BRL bet instead of a 39.1 USDT bet, but since 1 BRL=~ 0,21 USDT i got much less than i was supposed to, when i contacted the support again they fixed the payout, but that shows that the process is not 100% right now.
On another note i can confirm that indeed the daily specials are great, usually big games with nice odds, none of that """special""" odds that some sites come up with.
But your twitter guy needs a heads up, that guy is sleeping, he always post so close to the games, i was willing to bet on GSW today but the guy posted the boosted odds AFTER the first half of the game. (
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ESports limits... We are sure you guys have seen the many reports, here in the forum, of eSports abuse. As a fairly new sport, which pays its players very little for the lower leagues, we have no choice at this point but to limit players on eSports as a way of preventing abuse. It is far more widespread than you may think and our system has no way of immediately distinguishing legitimate players from abusive players. We have been hit countless times by eSports team members and their friends, as has every site on here. We have low limits on 4th tier football leagues for the same reason. That said, we are HUGE supporters of eSports and believe it is the future of sporting, in general. We are working closely with the odds providers and sporting leagues to detect and eliminate these issues. We are also working to raise our limits on the higher tiered leagues and events.
I am not talking about low level leagues, i know that these lower leagues are full of matchfixers, that's why i NEVER bet on them, i am talking about TIER S tournaments, MSI and PGL MAJOR, imagine you create an account on a sportbook to bet on superbowl just to discover that you can only bet 10 dollars, that's playbetr right now.
I literally just tried to bet on RNG first baron (odds 1.16) and the betting limit was 13 dollars, that beyond PATHETIC, again why would you even open a market to let people bet 13 dollars on a 1.16 odd IN THE BIGGEST TOURNAMENT OF THE YEAR? That's just wasting people's time.
"we are HUGE supporters of eSports and believe it is the future of sporting" sorry but it doesn't looks like it.
Regarding the layout, it is a work in progress. We have many updates going on constantly and tbh, in the past, improvements to the look have taken a backseat to improvements to the experience. Expect some major improvements to be rolled out within the *fingers crossed* next 3 months.
Days ago i sent a pic to the support, there is a visual bug that when i log in i can't correctly see the OVER/UNDER for NBA/NHL. I have to open another tab with the site logged out to even know what i am betting for. The issue still not solved.
https://imgur.com/a/vofEJYi here is a screenshot to make it clear
All in all, right now it just feels so hard to use Playbetr
I have 2 question, betcoin.ag looks pretty much the same site:
-Are they both owned by the same company?
-Can i also create an account there even tought i have a Playbetr account already?
I want to test them to see if they suffer from the same issues.
He is not a Madrid player now though he is obviously a Madrid Legend. 
