Well, given the evidence from everyone and the witnesses, I will remain calm until I can receive the payments and I apologize if I have bothered you, but I am also worried.
Ok, I hope to receive my payment soon and that I have not done anything wrong.
Topic: PlayBitcoinGames does not process my withdrawal and not reply tickets ago 6 days - page 2. (Read 340 times)
August 16, 2024, 10:06:18 AM
August 16, 2024, 09:43:31 AM
Hello.
Our support replied to you several times and explained the situation, and due to suspicious activity (extremely improbable win probability, suspicious gaming patterns, and more...), and your newly created account, we unfortunately have to run additional security checks and limit any withdrawals from such accounts, until we have more time to investigate to ensure all winnings were gained legitimately and not part of some potential exploit.
We're an extremely small team, with currently very few resources to do comprehensive investigations in a quick/reasonable amount of time. So in such cases, unfortunately, they take a longer time. As part of risk management our support already let you know we can currently approve up to 2 mBTC cashout weekly (relative to your 2 mBTC overall deposits), until/if we can clear your account of suspicious activity, when we'd be able to pay everything in full in one batch.
In extreme cases, these checks can take weeks, and in extremely rare cases even months (depending on several contexts). The reason we're doing them is because we've been heavily burned in the past by similar activity, which ended up turning to be some user finding an exploit, and us only being able to find & prove the exploit after several months. And in the meantime, we've been approving cashouts to the player, overall in the amount of 1 BTC.
We're simply not a large enough casino with enough turnaround and a 24/7 security team ready to dive into technical analysis immediately when such cases appear.
Also, we can't go into too much detail, but there's additional suspicious activity related to your account (which usually surrounds these cases), such as:
- Constantly canceling and re-requesting cashouts
- New user making small deposits and consistently out-making huge relative wins, with improbable probabilities
- Suspicious bet & win patterns
- Constantly pressuring us publicly, even reaching out to some of our staff in various channels, trying to pressure us into acting hastily (you even contacted me on my PERSONAL Telegram account, which I don't use for work-related things and you had no consent from me to contact me there, yet I talked to you and explained the situation and tried to help you in any way I could)
Please note that some of the above might not be 100% related to you, but the sum of all activity is extremely suspicious, and we simply have to be extremely cautious in such situations. We simply have to make objective decisions in extreme cases, and take the time we need, as we are not a huge casino (though large casinos also catch & prevent/ban any suspicious users accurately way more often, so that is why smaller casinos are often targets of people who try to find exploits and pressure such casinos to act hastily).
If you've indeed done nothing wrong and played and won normally, we suggest that you simply follow instructions from our support and not try to complicate the matter further. i.e. request a cashout of 2mBTC weekly, which will be approved, until we can fully absolve you of any suspicion, which might take weeks. Continual threats, pressure/defamation will not help speed up that process, as that has always been a large part of any actual proven exploiters, and only complicates the process and makes us have to be even more careful in our checks.
Every user who played fairly has always been paid in our casinos and there is plenty of proof about those cases in our main topic here (and many exploiters have also been paid, because we acted hastily and not took enough time to investigate & eventually prove their exploitation and fix it). It might have taken some time (which we completely understand is annoying or even not-acceptable), but the reality of our situation simply does not allow us to resolve such complex cases in a quick manner.
Our support replied to you several times and explained the situation, and due to suspicious activity (extremely improbable win probability, suspicious gaming patterns, and more...), and your newly created account, we unfortunately have to run additional security checks and limit any withdrawals from such accounts, until we have more time to investigate to ensure all winnings were gained legitimately and not part of some potential exploit.
We're an extremely small team, with currently very few resources to do comprehensive investigations in a quick/reasonable amount of time. So in such cases, unfortunately, they take a longer time. As part of risk management our support already let you know we can currently approve up to 2 mBTC cashout weekly (relative to your 2 mBTC overall deposits), until/if we can clear your account of suspicious activity, when we'd be able to pay everything in full in one batch.
In extreme cases, these checks can take weeks, and in extremely rare cases even months (depending on several contexts). The reason we're doing them is because we've been heavily burned in the past by similar activity, which ended up turning to be some user finding an exploit, and us only being able to find & prove the exploit after several months. And in the meantime, we've been approving cashouts to the player, overall in the amount of 1 BTC.
We're simply not a large enough casino with enough turnaround and a 24/7 security team ready to dive into technical analysis immediately when such cases appear.
Also, we can't go into too much detail, but there's additional suspicious activity related to your account (which usually surrounds these cases), such as:
- Constantly canceling and re-requesting cashouts
- New user making small deposits and consistently out-making huge relative wins, with improbable probabilities
- Suspicious bet & win patterns
- Constantly pressuring us publicly, even reaching out to some of our staff in various channels, trying to pressure us into acting hastily (you even contacted me on my PERSONAL Telegram account, which I don't use for work-related things and you had no consent from me to contact me there, yet I talked to you and explained the situation and tried to help you in any way I could)
Please note that some of the above might not be 100% related to you, but the sum of all activity is extremely suspicious, and we simply have to be extremely cautious in such situations. We simply have to make objective decisions in extreme cases, and take the time we need, as we are not a huge casino (though large casinos also catch & prevent/ban any suspicious users accurately way more often, so that is why smaller casinos are often targets of people who try to find exploits and pressure such casinos to act hastily).
If you've indeed done nothing wrong and played and won normally, we suggest that you simply follow instructions from our support and not try to complicate the matter further. i.e. request a cashout of 2mBTC weekly, which will be approved, until we can fully absolve you of any suspicion, which might take weeks. Continual threats, pressure/defamation will not help speed up that process, as that has always been a large part of any actual proven exploiters, and only complicates the process and makes us have to be even more careful in our checks.
Every user who played fairly has always been paid in our casinos and there is plenty of proof about those cases in our main topic here (and many exploiters have also been paid, because we acted hastily and not took enough time to investigate & eventually prove their exploitation and fix it). It might have taken some time (which we completely understand is annoying or even not-acceptable), but the reality of our situation simply does not allow us to resolve such complex cases in a quick manner.
August 16, 2024, 08:45:18 AM
If you still don't pay me for that
I should label that casino as a scam and give that profile -1
I should label that casino as a scam and give that profile -1
August 15, 2024, 08:07:59 PM
Ok I'm going to try to control the profits and demand that they pay me
August 15, 2024, 07:53:59 PM
Have you seen any casino that takes 5 days to withdraw $1000?
Now I have a pending withdrawal of almost $2000
yes, I've seen cases before here in the forum where the gambler is complaining about their withdrawal getting delayed for a week but those cases usually have other reasons as to why the withdrawal is delayed. in your case, they mentioned that +20mbtc withdrawal could take some time because they need to check to make sure no foul play happened. anyway, just to be clear, I am not siding with them, I am just saying what the reason could be for the delay of your withdrawal. Now I have a pending withdrawal of almost $2000
August 15, 2024, 06:49:14 PM
I had to cancel my withdrawal because I wanted to play something
That, my brother, is how you end up gambling all your winnings and losing it all in the end. If I was in your shoes, I would keep pushing them to work on my problem, but completely desist from gambling on their website until I get all my winnings.Now imagine if you win a much bigger amount, if they are still not going to process your withdrawal anyway, they won't, and you will have risked your money for nothing. My advice is that just fight that urge to bet off your winnings if they haven't even let you withdraw the other money.
August 15, 2024, 06:02:18 PM
apart from the screenshot you shared, would you also mind sharing a screenshot of the conversation with their support?
I visited their thread and from the looks of it, they did say that withdrawals that are "+20mbtc, they need to take time to be sure all plays have been fair", which I assume could take a while.
anyway, just to be clear, you cancelled the pending withdrawal and then played a little and then initiated a withdrawal request again for 15mbtc? if so, you might need to wait for 24-48 hours for it to be approved.
I visited their thread and from the looks of it, they did say that withdrawals that are "+20mbtc, they need to take time to be sure all plays have been fair", which I assume could take a while.
anyway, just to be clear, you cancelled the pending withdrawal and then played a little and then initiated a withdrawal request again for 15mbtc? if so, you might need to wait for 24-48 hours for it to be approved.
I had to cancel my withdrawal because I wanted to play something
But I canceled after 5 days and it is still unprocessed.
Have you seen any casino that takes 5 days to withdraw $1000?
Now I have a pending withdrawal of almost $2000
August 15, 2024, 05:59:01 PM
apart from the screenshot you shared, would you also mind sharing a screenshot of the conversation with their support?
I visited their thread and from the looks of it, they did say that withdrawals that are "+20mbtc, they need to take time to be sure all plays have been fair", which I assume could take a while.
anyway, just to be clear, you cancelled the pending withdrawal and then played a little and then initiated a withdrawal request again for 15mbtc? if so, you might need to wait for 24-48 hours for it to be approved.
I visited their thread and from the looks of it, they did say that withdrawals that are "+20mbtc, they need to take time to be sure all plays have been fair", which I assume could take a while.
anyway, just to be clear, you cancelled the pending withdrawal and then played a little and then initiated a withdrawal request again for 15mbtc? if so, you might need to wait for 24-48 hours for it to be approved.
August 15, 2024, 05:36:58 PM
PlayBitcoinGames does not process my withdrawal nor does it answer support tickets
I made a withdrawal on Saturday the 10th until Wednesday August 14th of 0.02 btc, however I have not received any response regarding my withdrawal. I also sent a ticket on Sunday to date and they do not respond from customer service either.
Today I had to cancel the withdrawal but I played a little and I made two withdrawals again 0.015 btc from early morning until now they don't process either
https://bitcointalksearch.org/topic/m.64426943
I left a comment about it and it said that I should wait for them to do verifications but no casino takes more than 6 days, I have withdrawn from large online casinos and it only takes 3-4 days but that was too much waiting for time
Please I await a possible solution as soon as possible or there will be consequences here
The user who administers that site is https://bitcointalksearch.org/user/domingox6-548604
Proof
https://prnt.sc/qhwVZ_i6yjqx
Account (#55256)
I made a withdrawal on Saturday the 10th until Wednesday August 14th of 0.02 btc, however I have not received any response regarding my withdrawal. I also sent a ticket on Sunday to date and they do not respond from customer service either.
Today I had to cancel the withdrawal but I played a little and I made two withdrawals again 0.015 btc from early morning until now they don't process either
https://bitcointalksearch.org/topic/m.64426943
I left a comment about it and it said that I should wait for them to do verifications but no casino takes more than 6 days, I have withdrawn from large online casinos and it only takes 3-4 days but that was too much waiting for time
Please I await a possible solution as soon as possible or there will be consequences here
The user who administers that site is https://bitcointalksearch.org/user/domingox6-548604
Proof
https://prnt.sc/qhwVZ_i6yjqx
Account (#55256)
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