Some alternatives include courtesy of this website:
- LastPass
- Duo Security
- Auth0
- Microsoft Authenticator
Topic: please help, google authenticator app is missing - page 2. (Read 252 times)
Before you do anything drastic OP, try to restart your device that has a missing Google Authenticator APK and make sure that you've left no stone unturned when it comes to finding where is it, it could be on a different folder than it should've been. If you can find the app and it doesn't work, maybe clearing the cache or reinstallation? If those stuff don't work then try contacting support and detail to them what you've done already so they can skip over those steps.
Some alternatives include courtesy of this website:
Some alternatives include courtesy of this website:
You must contact Exchange support to open your account. I have experienced this because I lost my phone. support will perform the procedure to deactivate the Authenticator in your account.
each exchange may have a different procedure to help you claim your account. just do it and follow the instructions from support. I didn't think it would be too hard to do.
after you have successfully recovered your exchange account. Don't forget to save the recovery code which usually comes out before or at the same time as the barcode you scanned.
each exchange may have a different procedure to help you claim your account. just do it and follow the instructions from support. I didn't think it would be too hard to do.
after you have successfully recovered your exchange account. Don't forget to save the recovery code which usually comes out before or at the same time as the barcode you scanned.
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Maybe someone has experienced the same fate as me, the Google Authenticator apk is missing! Maybe my friends know a way to be able to enter Google Authenticator without a key or is there another way to deactivate Google Authenticator so that when we want to enter a market account, we don't need the Google Authenticator key anymore? Hope someone knows about all this, thanks.
Do you manage to connect a google account on authenticator before you lost the app because your credentials automatically backed up on your google account connected to your authenticator on the latest update of google which you can read here https://security.googleblog.com/2023/04/google-authenticator-now-supports.html
Just install again your google authenticator and sigin the google account that you use before. This is the new feature of google that solves issue like you. Remember on what google account login on your phone by the time the app remove.
Do you mind to share what exchange or market account you talking about?
If you don't have the secret key of your Google authenticator you won't be able to disable it from your exchange account.
If the exchange account you talking about is Binance you will need to record a video of yourself while holding a government ID and telling them that you would like to reset your 2FA authenticator with the current date and email and after that submit it to their customer support.
Other exchanges also ask for selfies while holding ID and a piece of paper with a letter that tells them that you are requesting to reset 2FA.
If you don't have the secret key of your Google authenticator you won't be able to disable it from your exchange account.
If the exchange account you talking about is Binance you will need to record a video of yourself while holding a government ID and telling them that you would like to reset your 2FA authenticator with the current date and email and after that submit it to their customer support.
Other exchanges also ask for selfies while holding ID and a piece of paper with a letter that tells them that you are requesting to reset 2FA.
If you have an account on exchange and activate 2FA. You should back up the activation code that will be used as recovery code too.
If you don't back up that code, when your phone gone, broken, you will can not recover it by yourself.
The option left is request support from that exchange and wait. They will require you to provide some information, KYC to remove your current 2FA, then you will be able to set it up again with a new activation code that you must back up.
If you don't back up that code, when your phone gone, broken, you will can not recover it by yourself.
The option left is request support from that exchange and wait. They will require you to provide some information, KYC to remove your current 2FA, then you will be able to set it up again with a new activation code that you must back up.
Maybe someone has experienced the same fate as me, the Google Authenticator apk is missing! Maybe my friends know a way to be able to enter Google Authenticator without a key or is there another way to deactivate Google Authenticator so that when we want to enter a market account, we don't need the Google Authenticator key anymore? Hope someone knows about all this, thanks.
I’m not sure what you mean, but if you have lost access to your google authenticator app and you’re looking for a way to login into your centralized exchange account then you should start by sending an email to the customer support and they’ll be the one to direct you on what step to follow if you have to carry out a simple verification or not before gaining access back to your account. Just email them or if there’s other means to contact them do so. I.e if I understood what you wrote correctly.
Maybe someone has experienced the same fate as me, the Google Authenticator apk is missing! Maybe my friends know a way to be able to enter Google Authenticator without a key or is there another way to deactivate Google Authenticator so that when we want to enter a market account, we don't need the Google Authenticator key anymore? Hope someone knows about all this, thanks.
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