First thing that looks strange to us in this conversation is why are we speaking to user's friends, not the user himself?
Second and most important, we ARE going to process this amount if our internal investigation shows that the Terms and conditions of Pocket Dice (located here: https://pocketdice.io/terms-and-policy) have not been violated.
He's been playing for a rather long time, done a lot of rolls and has been winning big amounts on the long run. That's why the investigation takes longer than expected, still the following statement: "The investigation is at the maximum 7 hours no more" is more like wishful thinking, not reality.
