Coinbase's GDAX put on 1 million customers in a month. What happened? Oh yeah flash crash just like Polo had a couple months ago. You're dealing with financial transactions which means you need to vet those support people and train them to make sure they don't send your coins into oblivion or give your coins to any dickwad that puts in a support ticket. Work in a support department for 20 years like I have and see how long it takes to spin up new good people and how money doesn't really factor into the equation. As for a plan, I doubt any company could predict that next month they are going to take on hundreds of thousands of new customers and be able to respond in kind. Maybe they could, but you're talking about likely hiring hundreds of more support people and trying to train them. Which means that at 20 people a class you're going to need 10's of trainers and 10's of managers and 10's of more HR people to handle all the benefits and payroll. All those people need training and time to get acclimated to the systems. That's if Poloniex even has that many people it CAN hire in an economy that has 4.4% unemployment. But you know they have all this money and can just clone new people because that's how the world works. Take some personal responsibility instead of blaming something you obviously don't understand.
We get it you're pissed because you did something stupid and now you're paying for it. Poloniex should respond, but the fact of the matter is you left yourself vulnerable. As I've said in my posts before by all means sue them into oblivion if you think you have the proof to do it. Otherwise wait patiently for a response to your support ticket. I guarantee that you'll get a response from that before you get a settlement or answer from your lawsuit. Until then spouting off on a forum about how it's all Poloniex's fault when you knowingly left yourself vulnerable isn't going to get you anywhere.
As for the number of people getting hacked I've seen like what? 3-4 on here claiming that, not hundreds of thousands. As for whether that million customers will use 2FA it doesn't matter, the fact is YOU didn't. If they don't and they get hacked then that is on them not you or me. Honestly I hope you get your money back, but the fact is you played in waters you obviously didn't understand and I hope you learned your lesson. You sound exactly like the people who had their World of Warcraft accounts hacked for years because they didn't use 2FA too and that was just a stupid game account. I've been hacked before and it hurt, but I learned from it. This is why I'm telling you to take some responsibility for YOUR mistake. Maybe Poloniex will help you, maybe they won't, but in the end the responsibility is still yours because YOU took the risks not Poloniex.
There is a reason people say don't leave money on the exchanges. Always put it into cold storage. Keep your crypto safe. Why? Because they want to see you have to jump through 10 hoops to trade your money? NO because they got burned and don't want you too. As I said hopefully you've learned your lesson and I'm sorry you lost your money.
Poloniex has been around for years one of the longest going exchanges i know, they've had plenty of time to put together a plan my friend theyre a company dealing with revolutionary tech, and I'm sure most business have plans in place for things like this, most companies don't just wing it with no plan ahah, but poloniex could at least keep people up to date with whats going on, look you clearly didn't read my reply very well and just jumped on the keyboard and started the blame game again ahah I've already said if you look back and re read it, i take responsibility for not using 2FA for sure i should of used it am i looking for sympathy? no i would go cry on my mums shoulder if that was the case ahah, all I'm looking for is bloody reply from poloniex or some kind of response online insuring people theyre dealing with the problems I'm not asking for the world on a plate, any professional company would have done a statement by now, and again your second paragraph is purely a joke here is why, okay I'm going over to America soon should i bring a bullet proof vest with me to protect myself from being shot? because i mean if i don't wear one its clearly all my fault if i get shot because i left my self vulnerable?. again i take responsibility for not using the 2fa but as for my personal info, to ME it seems like its been from their side, we post this stuff online not for people like you to come along and not be helpful at all but to warn others that they should be more secure so it don't happen to them and in hope that poloniex sees the problem at hand and speeds it up, 2-3 yes just on this chat there is about 20 people that i know of that its happened to, some with 30kplus other with nothing in their account but account still been compromised, this is why to me it seems that they have been working through some kind of list, personal opinion but it happened to my friends account he had nothing in their and never used it once apart from setting up so the password was never used nor compromised he went to log in a week back as i mentioned it and he's been locked out his account? all I'm saying is something seems a bit strange and we just want reassuring as to whats going on, and look i agree with your last paragraph completely but understand this, I've gradually built my portfolio up to a large amount (large to me) over the past 6 months, last month i applied for my withdraw limit to be upped so i can withdraw most of the money into a hard wallet, i waited over 3 weeks and still it had no been upped so i started to take it out bit by bit but then bam got hacked before i could get it all off. i agree all we can do is wait but its the waiting thats the worse part about this all ahah