I also have a withdrawal that is stuck in "awaiting approval" mode ... whatever the hell that's supposed to mean!? Its been nearly 48 hours already with no response and i have also had absolutely no response to the ticket i lodged about it.
And being understaffed is no excuse at all.... Hire more staff if you can't handle backlogs. Traders being unable to access their money or trades for days (or even weeks) on end is pure bullshit!!
These kinds of issues are causing me to believe the rumours out there that there's something seriously wrong at Poloniex and that perhaps they are running a fractional reserve system.
I've seen top crypto traders say things like "If you haven't already done so, pull your money off @Poloniex asap. They've stopped responding to support tickets."
My experience with them and others mentioned here certainly seem to lend creedance to these comments.
IF and when Poloniex support sorts out my withdrawal i will certainly come back here and give them credit for that but until then i remain a skeptic.
Topic: Poloniex bitcoin withdrawal issues? - page 2. (Read 3613 times)
New day and new withdrawal. I withdrew my BCY that is a counterparty asset. again for $7000. Poloniex in past had lots of problems with counterparty asset. Also since counterparty base on Bitcoin blockchain it also share bitcoins mempool problem.
Got my BCY in my wallet only after 1 hour.
Seems lots of FUD just because people have no patience
Got my BCY in my wallet only after 1 hour.
Seems lots of FUD just because people have no patience
Febo,
Do you really think that your experiences reflect what everybody else must be experiencing, and therefore they are either lying or hallucinating?
If a) transfers characteristically take an hour or less, and b) Polo gives you the expectation that they will contact you within 24 - 48 hours, wouldn't you be concerned if a) your large-value transfer continues not to show up, and worse b) Polo remains silent, breaking their set expectations?
From a modern business perspective, "not" communicating to your customers when there is a high-value problem, is unacceptible, especially when the business set the expectation.
Poloniex ought to have the revenue to staff sufficient people to beat their company's given-word deadlines.
I just hope it happens soon -- and that they maintain it -- for their and our sakes.
Both people that started FUD 2 days ago and made me withdrawing my money out of Poloniex, now by miracle claims they got their money
And if you would read their posts were that 1000 people want to withdraw and Poloniex dont want to give them their money. That is why I posted here so people would hear that Poloniex normally let you withdraw your founds. Usually only those that have problems complain and those that service works normally satay quiet. I helped community here to inform them that all is fine. I thought all this was seen from my posts. And was many.
Now it seems you did not read any post beside the one you quoted. Poloniex is biggest exchange with exponential growth in past months and is specially under pressure now. They hired lots of new stuff in past months, Most likely are not perfectly trained, and not they probally need once more staff or few times more. When things with your deposit or withdrawal goes wrong, they cant respond on normal time as they could few montsh ago, because they dont have enough people to do it. so simple.
In response to the recent service disruption, I withdrew more than half of my balance from Polo yesterday and it went through within 5 minutes.
Well Im waiting 3 days now for btc withdrawal. I have sent 2 tickets and no answer and no bitcoins!
What? That is 400 BTC man. That number could not just be ignored, it is aay too much.
I would not just let this go if I were you.
This kind of service will tell if the website is really trusted small or large amounts.
We are talking about real money and those arent small figures.
He got them.
https://bitcointalksearch.org/topic/m.18956285
our issue was just recently fixed also ...
in terms of service - they were polite and detailed - but VERY slow ... it turned out to be an authentication issue which had to be manually resolved ...
still - the issue has been rectified ... admittedly only after i went bald from pulling my hair out missing trades and fiat cashouts waiting two days for this to be done ...
there needs to be a better way poloniex can resolve these issues - without encumbering their customers with wait times that actually cost time - and as importantly importantly - money ...
all is well for the time being ...
#crysx
What? That is 400 BTC man. That number could not just be ignored, it is aay too much.
I would not just let this go if I were you.
This kind of service will tell if the website is really trusted small or large amounts.
We are talking about real money and those arent small figures.
He got them.
https://bitcointalksearch.org/topic/m.18956285
I have almost 400 BTCs in my account.
I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
Are you a verified member there? 400 BTC is quite huge money have you tried to contact them via their ANN thread here in the forum?I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
https://bitcointalksearch.org/topic/annexchange-poloniex-crypto-exchange-with-btcnxt-420836
Hope your problem will be sorted out.
Yes I am.
Yes I did now, but I do not expect anything from them anymore.
What? That is 400 BTC man. That number could not just be ignored, it is aay too much.
I would not just let this go if I were you.
This kind of service will tell if the website is really trusted small or large amounts.
We are talking about real money and those arent small figures.
New day and new withdrawal. I withdrew my BCY that is a counterparty asset. again for $7000. Poloniex in past had lots of problems with counterparty asset. Also since counterparty base on Bitcoin blockchain it also share bitcoins mempool problem.
Got my BCY in my wallet only after 1 hour.
Seems lots of FUD just because people have no patience
Got my BCY in my wallet only after 1 hour.
Seems lots of FUD just because people have no patience
Febo,
Do you really think that your experiences reflect what everybody else must be experiencing, and therefore they are either lying or hallucinating?
If a) transfers characteristically take an hour or less, and b) Polo gives you the expectation that they will contact you within 24 - 48 hours, wouldn't you be concerned if a) your large-value transfer continues not to show up, and worse b) Polo remains silent, breaking their set expectations?
From a modern business perspective, "not" communicating to your customers when there is a high-value problem, is unacceptible, especially when the business set the expectation.
Poloniex ought to have the revenue to staff sufficient people to beat their company's given-word deadlines.
I just hope it happens soon -- and that they maintain it -- for their and our sakes.
New day and new withdrawal. I withdrew my BCY that is a counterparty asset. again for $7000. Poloniex in past had lots of problems with counterparty asset. Also since counterparty base on Bitcoin blockchain it also share bitcoins mempool problem.
Got my BCY in my wallet only after 1 hour.
Seems lots of FUD just because people have no patience
Got my BCY in my wallet only after 1 hour.
Seems lots of FUD just because people have no patience
there is no fud on our part ...
when many btc gets 'stuck' in 'awaiting approval' status for more then a few minutes - thats bad for trades as is ... but when its stuck for two days straight - there is a massive issue when NONE of those funds are accessible and NONE of those funds are available with NO contact from the 'support' team ...
of course they are moving their systems - so that they dont lose too much much money themselves - but when things like this are a regular occurrence ( which it recently has been ) - then there is NO such thing as 'fud' when people like myself may be out of pocket for DAYS from thousands and thousands of dollars that could be used for trading or payments or a big mac ...
these funds NEED to be accessible at ALL times - especially when my funds are STILL stuck - and not accessible to this minute ... and those poor buggers that trade hundreds of btc worth of btc and alts at a time - that want to transfer or trade to other exchanges AND wallets ...
the exchange itself is great ... the collapse of these VERY important facilities - especially on a regular basis - is NOT ...
fud? ... ok ... sure thing ...
#crysx
New day and new withdrawal. I withdrew my BCY that is a counterparty asset. again for $7000. Poloniex in past had lots of problems with counterparty asset. Also since counterparty base on Bitcoin blockchain it also share bitcoins mempool problem.
Got my BCY in my wallet only after 1 hour.
Seems lots of FUD just because people have no patience
Got my BCY in my wallet only after 1 hour.
Seems lots of FUD just because people have no patience
Guys, check your Polo accounts now. My big 3-day-old FLDC deposit is finally posting...
it sounds like a LOT of people are going through this at the moment ...
lets see what they do ...
does anyone know who they are? ... where they are located? ... who owns poloniex? ...
#crysx
They are an American company, reluctantly obliged to be regulated by the CFTC ( https://poloniex.com/press-releases/2016.10.18-Our-request-for-no-action-relief/ ).
Offices located in Wilmington, Delaware. I'm planning a trip very soon if I don't hear something promptly.
I have almost 400 BTCs in my account.
I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
Are you a verified member there? 400 BTC is quite huge money have you tried to contact them via their ANN thread here in the forum?I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
https://bitcointalksearch.org/topic/annexchange-poloniex-crypto-exchange-with-btcnxt-420836
Hope your problem will be sorted out.
Yes I am.
Yes I did now, but I do not expect anything from them anymore.
I have almost 400 BTCs in my account.
I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
This is just an another problem together with op which do have same problems on withdrawals and now its gaining some attention related to this problem.Each site do have support and thats the purpose of it and if something happens unusual then you can anytime contact them on the given options on the site.400 BTC seems too much and i will really gott worried about that. I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
I have almost 400 BTCs in my account.
I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
Are you a verified member there? 400 BTC is quite huge money have you tried to contact them via their ANN thread here in the forum?I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
https://bitcointalksearch.org/topic/annexchange-poloniex-crypto-exchange-with-btcnxt-420836
Hope your problem will be sorted out.
I have almost 400 BTCs in my account.
I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
WTF?!?!?! ...
and im worrying about the small amount i have
...well - every man has his riches - and my btc are just that - mine! ... not theirs ...
it sounds like a LOT of people are going through this at the moment ...
lets see what they do ...
does anyone know who they are? ... where they are located? ... who owns poloniex? ...
#crysx
I have almost 400 BTCs in my account.
I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
I was banned in the Trollbox since 13 hrs, cannot write.
My withdrawals are blocked since 36 hrs.
My support tickets are closed without any solution.
we have the same issue ...
though it hasnt been a few hours - its been a day and a half ...
even tried sending through a second transaction with the same result ...
contacted support - only to be not answered int hat day and half so far ...
so btc hanging there with NO transaction ids for either - and NO way of removing them off 'awaiting approval' ...
wait some more? ... maybe so ...
#crysx
though it hasnt been a few hours - its been a day and a half ...
even tried sending through a second transaction with the same result ...
contacted support - only to be not answered int hat day and half so far ...
so btc hanging there with NO transaction ids for either - and NO way of removing them off 'awaiting approval' ...
wait some more? ... maybe so ...
#crysx
Took six plus hours but the tx finally works sorry shoulda waited a lil while longer
If your problem is solved please lock this thread. There is no need for further discussion on this issue.I have never experienced this in polo before. After email confirmation i used to get my coins within few minutes.
Made a bitcoin withdrawal on poloniex a few hours ago says completed but the tx id number doesnt even work they gave me, ive seen a few others have this issue as well anyone know whats going on?
As in every service may happen problems even at Poloniex may happen such. But don't worry. Be in contact with their support and soon or late everything will be solved. They are correct and help always until all problems are gone.
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