Topic: Poloniex cannot change the email address assigned to an account (Read 307 times)

Legally, YOU are the owner of the account. Not the email addressed associated with the account.

That alone should be enough reason for them to at least take you seriously. Changing an email account is a minor admin issue that any competent customer service team should be able to do.

But to be frank, polo has been going downhill ever since they decided to remove legacy accounts and anonymous trading - virtually nobody prefers them over Binance now.

Remark: Not sure if this is the right board for this.  So if this matter fits better into another board, I ask the mods to kindly move it to where it better fits.  Thanks!

I have a Poloniex trading account since 2016.  As I was focusing on trading Forex since 2017, I have not logged into that account since then.

In the meantime, I have lost possession of the email address I have used to create my Poloniex account.  I wanted to re-loggin now to my account so I've reached out to Poloniex Support to change the mail address so I can log in again.  Indeed I was awaiting some sort of owner verification to assure I'm the owner of that account.

But, as it seems to be rocket science for Poloniex to change the email address of an account, I am not able to get back access to it.  They say, it's just not possible to change the address assigned to an account. So I'm losing access to it and therefore losing all my trading history.  I even cannot check by myself if I have left any (small) funds in that account.  I have to trust them saying no funds left.   

Sure it'd be my – and only my – fault if there are funds left. I'm totally accepting my own responsibility.  That's not the point … But as long as the exchange is still in business they shall have some sort of account-recovery with owner verification process to get back access to the owner …

So beware: don't ever lose possession on an email account you might have used for any exchange …

There is a difference between losing your email and losing your password or maybe something else. Email is like the most important part of everything you’re doing online so you should be very careful about it so not to lose access at all. I experienced something similar with another platform, and it happened that I activated the tow factor authentication and lost the phone number that I used to activate the two factor authentication and I had to use my email to verify to them that I am the real owner of the account and that’s how they were able to verify and then switch off the two factor authentication that was on my account and I was then able to login with just my password.

Assuming I had no access to my email and I was contacting support and telling them to change my email and my phone number and deactivate the two factor authentication, how do you think that sounds lol?. Unless maybe you did some kind of KYC on their platforms, that would be one way to verify that you’re the one owner of the account.

Whenever I hear about Poloniex, pretty much 90% of what I hear are bad news.

Just screw that exchange altogether, and just move to Binance or FTX if you need an exchange with a good number of trading pairs.

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The Trading Discussion section is probably fine, but this would probably be more fitting in the Service Discussion[1] section. The move option is near the bottom left corner of this page.

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[1] https://bitcointalk.org/index.php?board=85.0

There's a lot of problems with this exchange in the past years, and from being on top now they are on the top 14 position but it doesn't mean that its a total scam, you have to do more research about it and don't believe on google easily, collect more sources.

Have been using Poloniex since 2015/2016 until now, never had any single issue. But about email changed request,yes we can't change our email. I have tried it too but it seems too complicated so i decided to not change my email, fortunately i still have access the old email.

Well, that's the current version of the TOS. The account was created 19-October-2016 at at 21:31 CET.  The TOS at account creation time was this: https://web.archive.org/web/20161008181523/https://poloniex.com/terms/.

There is nothing in there that the Email address assigned to an account cannot be changed.

I totally understand under security aspects that they are denying to change the assigned email address if the owner cannot proof the ownership. But they are not even have a process to do so and explicitly exclude this in their current version of the TOS.  BTW: the quote above wasn't even in written in the TOS version 21-January-2020.

You are in a weak position because in their terms of use they offer to keep the e-mail and not change it, but I see this is a useless rule.
They want people to forget their coins so that they can sell them in the future.

That's why Poloniex loses the trust of the public, from having no KYC into a KYC exchange platform, from that moment I switched right away.
Some exchange have their own ways to recover your account despite of losing your email, but unfortunately its not available on Poloniex and there's no more way to recover your account aside from remembering your email address and its password.

Poloniex was found in 2014, and Coinbase was found even earlier in 2012. While Coinbase sure has their fair share of bad feedback, the levels of bad feedback that I've been seeing about Poloniex is just in a different level lol. And since the acquisition from Justin Sun, I think it's just downhill from there.