Topic: POLONIEX is driving me crazy- What should i do? - page 2. (Read 352 times)

Lately, verification issues are coming up because exchanges are being careful as many of them are requiring KYC. Meanwhile, I have once experienced this verification issue but not with exchange but an ico. I got to the last stage that required my picture, wrote to support and was told it will be verified in a week's time or that they would do it manually (I think that was because they were certain I'm the owner of the account).

So, maybe poloniex could have a duration of time to verify or I don't know if manual verification is possible (that is, where they are sure you are the owner of the account).

Before Circle, my last-tier verification was pending for almost a year. Second stage verification went smooth, though I can't remember exactly what was required for the third. Support was never helpful.

So far, it's been the same for all exchanges, big or small, they take their time and can be months of waiting, but never once has my ID failed (not just for exchanges, any kind of service). Had never wanted to part with my documents until 2016, but with everyone clamping down, it's almost unavoidable now if you want some sort of legitimate service.

Go for scans when possible, not photographs, and use standard pics any cheap studio can get done for you (white background, correct face to pic ratio, eyes level, things like that.

For me Poloniex is a scam exchange
I have some experience with them

They just put in maintenance ZEC wallet for 30 days good xD. For this situation I never comeback there. But I see now they wand our documents
Also for me if exchange want my KYC this mean that FUNDS ARE NOT SAVE because this mean that they can freez your money like paypal with no reason
I prefer this without KYC like Cryptopia/Binance or Decentralised Exchange like Crypto Bridge.

I used my phone before and it works well for me, try to use google chrome but if still not happen there is something wrong with Poloniex. I’ve heard the news about this case and I think this problem is already on the legal court, maybe you can search more about this and wait for the result of this case.

I was also frustrated 😤 during the time I applied for verification before.. I sent messages to support many times coz I wonder why its always error and coul even see the button for uploading photos until I asked someone's help and he told me to click desktop site coz I'm using phone. and that's it I able to submit successfully and get verified. If u are using phone try to use desktop site so u can see all clearly..

1. Yes but you need more patience.
2  No. My veriifcation months ago went smooth.
3. It will not work.

Since I goes through a smooth process in Poloniex verification, the only thing I can say to you is you just need to wait and just try those avaialble attempts. Yes I understand that you are frustrated now but you have no choice but to "extend your patience a bit more".

Hope a positive result will come up to you later on.

It's expected that they will not release any funds until the account is verified. Just want to ask if you didn't see any error message on your Profile page in regards to verification? It was mentioned at "My profile never gets verified" that error messages may appear.

Aside from a high quality image, clear ID photo and readable info, one thing that helps is making the four sides of the ID visible with a little space allowance. If you haven't done that, try again.


EDIT:
       1. Yes. Well, for sure you'll still worry even someone here says you shouldn't. Such scenario is always worrisome.
       2. I don't have the same problem. I do have an account in Poloniex, but without funds so I don't need to go through their verification process.
       3. Not sure if it will work.

I have an unverified account with money inside (not much but it's mine not theirs). I came back from holidays and wanted to start trading, so i logged in in order to get verified, though they never gave us a specific date, so we can withdraw or not if we dont want to get verified. I keep trying verifying for a whole week with high quality photos of formal ids (either driver's license or id), and i keep getting rejected by their system. I asked support for help since i ve reached the max number of verifications tries, however it is slow and they keep replying me with non-sense responses(they suggested me to upload my driver's license, since it was more new and of better quality than my id, and after i did that the same hour they rejected me). Furthermore, today is the 2nd time i ve reached maximum number of verification tries.
I ve written them that since its not my fault that i m not getting verified and i was willing to get verified, i demand as a customer to delete my account and return my balance and they deny it, with a reply that they cant give me my money back unless i get verified.

Question 1: Should i worry?
Question 2: Do any of you had the same problem?
Question 3: Should i contact a lawyer?

I dont really know what to do and i me nearly out of options and will ...Anyway after this awful experience, in which the fault is not mine , i m thinking seriously to get verified(lol if i am able to do it) and then delete my account since this is at least unacceptable.