Topic: Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet ) (Read 783 times)

Looks like it has only been a day old. I'd give it more time. It will probably be manually credited to you hence why it wouldn't be that fast. Nevertheless, you should contact support ASAP to get reassured and maybe give a heads up to them as well.

P.S. after almost half a year, it's nice to see some progress on your case OP 

Looks like they recovered your bitcoins. maybe time to send them another email. Please stay away from these shady exchanges & always do a test transaction.

Hi, I checked my wallet on blockchain and saw that my lost bitcoin which one I am waiting for recover, transferred to " 1FPjzeLsuYZeu7XZMYPuBLdgML5kDhbqjV " .. But bitcoin didnt deposited to my Poloniex account. what does it mean ? why they didnt deposit my bitcoin to my account ? ( I dont understand what is going on ? Does anyone have an idea about this?  

Here is my blochchain wallet link..

https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv

thanks..

Hi, thank you for your reply.. They didnt ask me anytime fee for recover. I think 3-4 month ago I wrote them that I can pay fee for recover service but I don't know if they will consider it. any way I know that I have to wait and I can not do anythink more but its really hard to wait when I need this btc... thanks.

It is very possible.

It is not their priority to expose their private key to recover your crypto.

The support staff pinpointed the rule that you must afford your loss if you made mistake with your transactions. As I said months ago, you should afford your loss.

Fortunately, again they don't say they will not support you so please keep in contact with them via your support ticket. Bump it after each 2 weeks.

Think positive canyalos1. If they finally recover your money, in December, Bitcoin might have higher price than now. 

One thing I don't know. Did you emphasize that you accept to pay support fee to recover your BTC? You don't have to paste it here because it breaks your personal information. Just say yes or no.

I think if you show that intention to pay support fee, it can boost the progress. Only if they really intend to support you.

Be patient, your problem is very serious and requires technical matters. I believe that email and live chat support does not have the competence to deal directly. They will keep giving the same reply over and over again as long as they don't get any updates from their technical team. They must have had an undisclosed reason why it took so long.


By the way, I strongly discourage publishing your complaint ticket number. Remember, scammers anda impersonators are everywhere.

Hi, thank you for your reply. I dont have enough tech. about of crypto but after their reply i was wondering about of " what is the cross-chain " . I searched on google and read some articles about of cross-chain but I dont understand what they want to say me.. I really think that Poloniex doesn't take me seriously because always got some answer from support . As a result nothing... I am really sad about of it..  How can takes recover process more then 190 days. Is it possible ?

Really? I don't think this is a cross-chain transaction. Omni is just a protocol layer that is still one chain with bitcoin. cmiiw


I have no idea in this regard, maybe asking for things that can speed up the recovery process and your availability provides any information needed on it. 0.4 BTC is a huge amount from my point of view, maybe they can refund but need some investigation beforehand. The thing to remember is that you are sending btc from an address that you do not control. Your BTC is sent from the binance hot wallet.

Hi all, I got new reply from support which one have same tech. words after half a year. Here is the reply

Hi,
 
Thank you for your patience while we look into this matter.
 
As you have stated, a staff member in your employ has sent BTC to your USDTOMNI wallet. This is a cross-chain transaction, and as stated within the deposit message of USDTOMNI (along with all other currencies): Sending any other asset to this address may result in the loss of your deposit
 
We understand the frustration regarding this case, but this is something that we are attempting to rectify, but there is no timeline given, nor a guarantee of the recovery of said funds. Please also refer to our user agreement, specifically section 5 stating: If you send a Digital Asset to a Poloniex address that is unable to receive that specific Digital Asset, or if you make any typos or inaccuracies in the wallet address, such Digital Asset may be lost forever.
 
We will attempt to recover this transaction for you, and we will be in touch should/when we make any progress related to this matter.

I will reply support but before that I want to know your thoughts and What should I write them..  I found more post on bitcointalk which one got the same issue and Poloniex support solved that in 1 month but mine takes more then 6 month and dont have any solutions. I am afraid of that finally they will say me that it can not be recover. what I have to do ? Thanks..

Hi, thank you for your reply. I already doing the same as you said. thanks.

Thank you for your reply. Yes I fund some post on bitcointalk who had the same issue with Poloniex. Their problem solved in max 1 month but mine already passed 5 month. I really dont know what I have to do.  I can not contact directly their Tech. Team so they dont give me any information about of my ticket.


Hi, thank you for your reply. I already opened a court but the problem is I can not find their own adress and I dont know they have real office or they are virtual company. I find an adress which one is on island but I dont belive that in that island have any law. I think they especially moved their adress to this island. As a result I think they dont care about of me.. But I dont understand IF they dont want to solve my issue why they dont say me ...

I'm sad to know that you're still waiting for resolution regarding this topic OP. Sadly altough we have the most dedicated members ready to help anyone who comes here, we aren't able to provide you with any more help than by telling you that you have to keep pushing Poloniex until they give you a definitive answer regarding what are they going to do with your case - either being a positive or negative answer.
While browsing for similar situations (as I did in my first reply) I've found your reddit profile where I saw that you already exposed the situation on their sub as well[1] - although you have removed the post meanwhile. I also saw that you had a early complain[2] where you also had other members telling you that they are in the same boat as you and it seems like that they already went to a lawyer to have justice made.

They seem to be very unable to help you on live chat so I guess I'll would send them a weekly e-mail regarding my open ticket and their inability to solve the issue - if they won't do it at least they should already come forward and just say it, it's worse leaving you in a "limbo" state. Sadly they have all the power in their hands in this case, and it seems that it's not the first time that they do this to their users ...

---

[1]https://old.reddit.com/r/PoloniexForum/comments/o6xnpa/please_solve_my_ticket_today_106th_day/
[2]https://old.reddit.com/r/PoloniexForum/comments/n3wmuw/poloniex_support_do_not_reply_me_about_of_20_days/

Your coins are unmoved still - which means they technically didn't steal your coins, but this case is a shame. Poloniex as an exchange with many years of experience should have fixed this in a maximum of two weeks - and yeah, that is already way too much time for such an easy task.

At least you can rest assured, no one touched your coins yet. They just seem to be unable or unwilling to fetch their private key and fix your issue. In no case that would be okay.

Hi, Today 160 th days and I am still waiting ... they always sent me the same reply that tech team working on my ticket.. I am really sad. I can't think positive anymore... Is anybody know diffent way for solve my issue.. thanks.. this is the last conversation with live chat on Poloniex..

(02:44:55 AM) *** **** joined the chat ***
(02:44:55 AM) ****: Hi,
(02:45:18 AM) ****: Hi, Jessica How are you ?
(02:45:23 AM) Jessica: Hello ****, My name is Jessica from Poloniex Support. How may I assist you?
(02:46:01 AM) ****: I am waiting about of 160 days for me ticket
(02:46:20 AM) Jessica: can I have your ticket number?
(02:46:26 AM) ****: I am really not good. I need money because of my child is sick
(02:46:43 AM) ****: and I have to pay money to hospital every month
(02:46:46 AM) ****: 1331300
(02:46:58 AM) ****: Please jessica I need help..
(02:47:26 AM) ****: I always got the same answer that tech working on my ticket
(02:47:27 AM) Jessica: one moment let me check your ticket
(02:47:38 AM) ****: but as a result nothing
(02:47:44 AM) ****: ok I am waiting.. thanks
(02:48:30 AM) ****: I dont want to keep support busy
(02:48:47 AM) ****: but I really need help and I dont have lots of time
(02:49:53 AM) ****: recover my btc takes max 1 hour. Why it takes more then 5 month
(02:50:25 AM) Jessica: We have received your inquiry but it cannot be solved on live chat for security reason. I have escalated your concern to the agent in charge of your ticket/email. Our team will reply you as soon as possible - please wait patiently.
Thank you for understanding.
(02:51:11 AM) ****: Jessica what is the security reason
(02:51:17 AM) ****: I dont understand ...
(02:51:27 AM) ****: May you explane to me ?
(02:52:22 AM) Jessica: Unfortunately, this issue is handling by our technical team and cannot be solved on live chat
(02:52:42 AM) ****: support agent always escalated my ticket about of 160 days .. but nothing..
(02:53:03 AM) ****: I understand that your tech. team will solve my ticket
(02:53:22 AM) ****: But please they dont reply me nothing about of my issue
(02:53:30 AM) ****: they dont give me any information
(02:54:22 AM) ****: ıf you have a directly contach with tech team.
(02:54:59 AM) Jessica: Unfortunately, live chat is only available for certain inquiries and this is not one of them. I will pass your concern to the agent handling your case.
(02:55:10 AM) ****: Ma you say them that my child is sich and I need to pay money every month to hostipal please ?
(02:55:25 AM) ****: *May
(02:56:23 AM) Jessica: Sorry to hear that, however, the team need to investigate only on your case to see if we can help with that.
(02:56:45 AM) ****: My child need to have surgery ..
(02:58:18 AM) ****: I dont understand that they are working on my ticket or they investigate ?
(02:58:36 AM) ****: sorry about of my english...
(02:58:51 AM) ****: I hope I can explane my issue..
(03:00:21 AM) ****: I know that tech teamcan recovery my btc easily ..
(03:00:38 AM) Jessica: Please understand the nature of blockchain, which needs the technical team to investigate your case
(03:00:40 AM) ****: with my usdt private key
(03:01:34 AM) Jessica: We cannot provide further information about that on live chat, please follow up with your ticket
(03:01:45 AM) Jessica: Thanks for your patience
(03:01:49 AM) ****: ok thanks.
(03:01:53 AM) ****: finaly
(03:01:57 AM) ****: finally
(03:02:09 AM) ****: May you update my ticket please
(03:02:46 AM) Jessica: I'll pass your concern to the team handling your ticket
(03:03:09 AM) ****: I mean try to contact your tech team an explain my problem please
(03:03:15 AM) ****: Ok thank you so much
(03:03:19 AM) ****: Have a good day
(03:03:34 AM) Jessica: Have a good day!
(03:03:44 AM) *** **** left the chat ***

Sure. They will use their ban hammer if you or anyone else spam in the troll box.

Spam in the troll box, in this topic or on Poloniex social media won't help you. The only way for you to keep up your hope is support ticket and email back and forth with Poloniex. Use only one ticket that you created months ago, bump it and repeat your request to their support.

Don't hope high as said and only do the right things at right place (support ticket + email).

Hi, today 105th day and still support didnt solved my issue. I am tried to check my emails and write them email. Finally they replied me 31 days ago.  3-4 days ago I connected live chat on Poloniex and chat with support but I dont feel that they want to help me .. here is chat logs.. they always want to find some problem.. for example in this chat, admin write me about that they disabled OMNI network because of it problem didnt solved. But when I wrote them that I opened ticket while Omni network active, they always told me somethink different.

(07:56:36 AM) *** Can E**z joined the chat ***
(07:56:36 AM) Can E**z: Hi,
(07:57:07 AM) Can E**z: Hi Evelyn.
(07:57:08 AM) Evelyn: Hello Can E**z, My name is Evelyn from Poloniex Support. How may I assist you?
(07:57:49 AM) Can E**z: I am waiting about of 101 days, but my ticket still didnt solved
(07:58:03 AM) Can E**z: May you check it for me ?
(07:58:14 AM) Evelyn: May I know if you have the ticket number?
(07:58:39 AM) Can E**z: Yes I have. Here is ticket number = 1331300
(07:59:17 AM) Evelyn: one second
(07:59:56 AM) Evelyn: it is with our technical team
(07:59:58 AM) Evelyn: As previously stated, we can attempt to recover these funds, but there is no guarantee it can be done, nor do we offer a timeline for this process. We appreciate your patience! We will be in touch with you as soon as we have an update, but please note this process could take several weeks or more.
(08:01:04 AM) Can E**z: Evelyn I am waiting about more then 100 days.
(08:01:46 AM) Can E**z: Poloniex solved the similar issue in 30 - 40 days
(08:01:56 AM) Evelyn: I can help escalate your case
(08:02:07 AM) Evelyn: I understand it has been a while
(08:02:22 AM) Can E**z: I fund some post which one got the similar issue on some forms
(08:02:45 AM) Can E**z: please I need some help
(08:02:50 AM) Evelyn: while I am not an expert but things can be different for our technical team
(08:02:56 AM) Evelyn: and it will take longer
(08:03:02 AM) Evelyn: I will let the team know
(08:04:07 AM) Can E**z: I contacted with these poloniex user. Our problem is the same... I created a topic on (bitcointalk)
(08:05:10 AM) Can E**z: I already contacted with 3-4 user who got the same issue.
(08:05:45 AM) Can E**z: If I got my usdt wallet private key, I can recover my btc my self in 1 hours
(08:06:10 AM) Can E**z: But poloniex tech. dont provide me my usdt wallet private key
(08:06:10 AM) Evelyn: the address you used it USDTOMNI
(08:06:18 AM) Evelyn: and we have disabled USDTOMNI
(08:06:25 AM) Evelyn: that takes longer time
(08:06:37 AM) Evelyn: I will let the team know to solve it as soon as possible
(08:06:52 AM) Can E**z: I know it, I opened ticket before poloniex disable omni network
(08:07:22 AM) Can E**z: I opened thick at 14 april. poloniex disable it at 30 april
(08:07:50 AM) Can E**z: and I already contacted with tether support
(08:08:20 AM) Can E**z: they wrote me that ,
(08:08:21 AM) Can E**z: Thank you for contacting Tether.

We are sorry to hear about this accident.
You are correct, the coins could be recovered by the private key holder. Since most platforms are not willing to share the key with their users for security concerns, we encourage you to wait for Poloniex's assistance.

We hope that your funds will be recovered soon.
(08:09:11 AM) Can E**z: please I really need help,
(08:09:51 AM) Evelyn: yes, the recovery was time-consuming and it happened with the delisting issue
(08:10:10 AM) Evelyn: your ticket is still open and our team will check it as soon as possible
(08:10:30 AM) Can E**z: ok. thanks. may you update it for me ?
(08:11:19 AM) Evelyn: they will check all the tickets about USDTOMNI together and get back to you
(08:11:46 AM) Can E**z: ok. thanks.
(08:11:54 AM) Can E**z: Have a good day.
(08:12:09 AM) Evelyn: thank you
(08:12:40 AM) *** Can E**z left the chat ***


I also filed a complaint with the court, but they don't even have a real address. I do not know what to do..  I find them on Linkedin and wrote their support manager many times they didnt replied me and Linkedin freeze my account because of that they complained about me. I opened a ticket on Linkedin and unblock my account..  After that Poloniex ( [email protected] ) this email adress sent me email and threatened me.

And today when I asked about of my ticket on trollbox , admins again banned me from trollbox.... ((

Hi, I dont understand you clearly. I explained everythink on my topic and my posts. May you read all of them please.. ? thanks

Note: today 86th day. support still didnt solved my issue. They blocked me from tweeter and Poloniex trollbox..

Hi,
can you please explain how that happen, that transfer with this amount is dated by 2018 ?

Hi, thank you for your reply .. Sorry i'm a little angry .. 24k usd now 14k usd. I lost 10.000 dollars from the laziness of the support team. today 64th day and I got reply from support the same like first email.. I mean they dont care about of my issue..


I spoke hard to you because I was a little angry .. sorry about of that.

I have no reason to defend Poloniex or other exchanges.

Please read my posts earlier and few helpful posts of others. If you understood my posts and others, you will know you have only option. Use your support ticket (old one, only one ticket), bump it after a while sometime. I told you earlier that you can bump your ticket weekly or bi-weekly, then wait.

Use the only one support ticket to catch their attention and wait, hope, that's all you can do.

The email you received recently reveals the fact I gave you. The more noise you make, the more unofficial channels you use to spread your case, your chance will be vanished. Because, their rules are clear "You will lose your money when you send it inaccurately".

You can only hope for their generous support. Not only Poloniex, many other exchanges won't give you support in such recovery case. Some will give support but charge very high recovery fees. Obviously, with 0.4 BTC, you can accept their fee but you must have their support. The must condition is not in your hands.

Ok. Well thanks for your time.

I hope I will get money back, I fund Poloniex staff on Linkedin .. I wrote them that I need help and support dont reply me. They send me email that ;

Hello ...............,
It has come to our attention that you have recently engaged employees of Poloniex using non-business social media sources, including LinkedIn.  We respectfully request that you do not engage employees using their personal social media accounts and only utilize official Poloniex Support channels, where official business is conducted.
We will look into your matter as quickly as possible, and we handle matters in the order in which they are received.  However, should you continue to engage with employees outside of official business channels, your account will be closed. 
We very much appreciate your cooperation and respect for employee's privacy. Thank you.
Sincerely,
The Poloniex Compliance Team

what is that, I dont understand.. I need my money why they dont want to understand me.. Its very simple to recover bitcoins, its cant be takes 50 days.. I will not give up...

Hi, I really dont understand you. Why are you constantly defending the Exchange company? You can find lots of issue like me and exchange companies recover their bitcoin.  And I dont understand why they will lose their big fund. Poloniex dont support more OMNI protocol (30 April). They removed (OMNI) wallet from users account, I mean they dont have any fund on this private key.

I understand that I did mistake. For example you sent money to wrong IBAN from your bank, You can get you money back. its very simple, Banks help you because its possible..  I dont understand, What would you do if you were in my place ? ...

Please I dont want your advice more, because you dont want to give advice..

Regardless, OP should just continue reaching out to Poloniex's support in whatever ways possible. It doesn't cost him/her much to continue doing that.

OP, present your case well, formally and courteously, with all the evidences and screenshots. I don't know, it might help your ticket stand out. For sure, Poloniex regularly receives a whole lot of tickets with the same case as yours.

$23,000 may not be a biggie to Poloniex but it is to OP. It is an amount worth pursuing till the end.

You still don't understand your situation. You must afford you loss at beginning and only can hope for magic support from Poloniex.

They did not do anything wrong if they won't recover your crypto because of your mistakes. Imagine, please, that if they expose their private key just because of support for your case, and lose their big fund by hackers.

You can blame them that they have no or terrible support but you should know it is a very common support policy on exchanges. When you send your cryptocurrency to wrong address, wrong chain, please afford for your loss.

Support is the last hope you have but chance is extremely low and bump your topic here means nothing with Poloniex. I don't call 0.4 BTC has a small value but with exchange like Poloniex, they can get it easily from customer trading fees, within one day.

Hi, Today 50th day and still dont got any reply. Telegram and Trollbox mod. always told me that they still working to solve my issue. I dont understand recover btc very simple process but 50 days they didnt solve it. I think ı want that I will give up and forget this coins. After that it will be Poloniex btc.. How can it possible.  I dont understand If there's a solution, why don't they help me..  I'm so tired of following this process and I can not do anything.. ( 

Thank you for your reply. I will wait. I'm a little excited because of 23k $ big amount for me now..


Thank you for your reply. I am worry not about of time line,  I am worrying about of that they ignored me I think.


Thank you so much for your reply. I have to wait, ı understand that I dont have different way.  If they reply me I will post here.. ((

Whether they are delisting USDT or just preventing their users from using the OMNI protocol shouldn't change anything. They still own the private keys for their omni addresses so they can recover your bitcoins any time they want. Nothing to worry about, really. Just keep in touch with their support team.

Honestly, I don't think they will deny that the address belongs to them just because it doesn't appear in your account anymore.

Remember in the BEST of times Poloniex taking care of this in the in range of *MONTHS and MONTHS* not weeks.

The lack of display of any asset has nothing to do with anything. They halted trading / dealing with it. So it's no longer being shown.
And they can't give you access to your key if the exchange was built properly. There are layers and layers of security and audits before anything like that can be done.

The only thing you can do is wait.

-Dave 

They announced that they will stop support Tether USD on OMNI layer (I don't check your posts but I recalled you gave the information in one of your posts or screenshots).

It is normal when they stop USDT-OMNI support as planned and announced weeks ago. It is not a personal attack on you and your account.

---

Regarding to your account and request to recover your crypto, as I and others said.

- You are not in a position to request and get 100% support from Poloniex. Not only about Poloniex but also about any other centralized exchanges. It is your lesson so please remember it and never make same mistakes.
- Poloniex shown some vague supports for you. You have only choice, try to bump your support ticket after a while sometime. It can be weekly, bi-weekly or monthly bump. However, don't bump your ticket every day as it is superb annoying.
- Lastly, afford your loss if Poloniex won't support you at the end.
- Wait and hope, but afford for your loss with the prob for loss is 80 to 90%.

Hi, 30 April Poloniex stop using OMNI .. Today When I check my account I saw that my wallet adres which one I accidentally sent btc ( 1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv ) no more exist on my account.. I mean I can not see my wallet like in image..


Now when I try to deposit Usdt, here is only have TRON and ETHEREUM ... I can not find my wallet ( 1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv )


Today 39th day. And last reply from support was 17 days ago.  I dont want to think that ignore me.. 

I have question, They removed my Omni usdt wallet. Is it problem for me or not ?  How am I going to prove it ?

Really I am very tired and worry..

Hi, thank you for your reply...

I'm trying not to keep them busy. I didnt opened second ticket but their last reply 12 days ago.  I want to forget it but I can't, now it comes into my dreams . My psychology is broken ( I cant not do anythink.. If they give me my usdt wallet private key, I can recover myself but they dont give me my wallet private key.. really I dont understand why they dont give me private key...

I would encourage you to remain patient and follow up with the support team periodically. I would say that following up more than once per week is probably excessive. You can keep your thread updated as well if you want, but doing so won’t do anything to speed up your case.

They don't steal anything from you.

0.4 Bitcoin is 0.4 Bitcoin and it should be untouched by Poloniex. I believe they did not touch it. If they did not touch, they did not steal any Bitcoin or USD from you.

Please wait and beware of the risk on the side of Poloniex when they use private key to help you. You are not in the position to make demand on Poloniex and they are not in mandatory situation that they must help you.

You might keep to bump your support ticket weekly or bi-weekly. Don't create any new support ticket and don't bump yours every day. It will be annoying and it only hurts your chance.

Hi, Still they didnt solved my issue. Today 33th day. When I opened ticket 0.4 bitcoin was 25k usd, now 20k usd ... I am tired of copy/paste replies. I'm starting to worry now ((

Hi, Thank you for your answer..

I know that posting here will not solve my problems, but I learned lots of think from another users. I'm just trying to find the safest way. I don't want to regret later why I didn't do this.

Thanks..

Thank you for your advice..

The process itself is not difficult. The difficult part is doings it in a way that protects the private keys of the exchange. Most likely, the private keys of the various coins they support are kept separate, and the devs probably need to perform ETL tasks to move the private keys from the infrastructure of one coin to another. This is most likely done on an ad-how basis, and many tests and approvals will likely be needed to ensure that no information is leaking and that customer money is kept safe.

I would anticipate a delay lasting months, hopefully it won’t be that long. You should follow up with them periodically. Posting in this forum will not accomplish anything.

Usually exchanges take several months to do this.

If it's configured properly it's not difficult to do at all, it's a SECURITY issue.

When you move funds like this you have people with the private keys to other peoples coins. So ANYTHING linked to those keys ANYPLACE in the exchange now has to be considered compromised and insecure and new keys have to be generated and the funds moved.
 
Obviously this is a very simplified explanation but that is usually why it takes so long.

-Dave

Hi, thank you for your reply.

I want to know normally how long this recover process takes to finish ? I mean 1 month is normal for this. 

I am wondering because of I have very little technical knowledge
..
Why does it take so long? Is it a very difficult process?

Thanks everybody.

Some thoughts.
1) Yes, covid is a bit of an excuse. But when you are talking about accessing CORPORATE private keys that probably contain a lot of money, you probably have to get several people in the same office at the same time for hardware verification and multisig. That has been slower due to the covid.

2) No longer supporting OMNI might actually be better. They might clear out all the old funds and use new keys just to make a clean cut from the old stuff.

3) As others have said there have been a few times in the past this has happened. Poloniex usually solved it. But it was months not days or weeks.
And now in addition to Covid, in the last 25 days you have had Easter, Passover, Hindi New Year and now we are in the middle of Ramadan. There just might have been fewer people around their offices over the last few weeks.

Good Luck.

-Dave

Thank your for your reply, I didnt create second ticket. I always relpy them on my first ticket about of 25 days.

But still I dont understand, this OMNI changes will effect my process or not. Because they wrote me that after 30 April they will not support more omni ..

Is it bad for me ? thanks

Only Poloniex can give you support or reject your recovery request. You received their email that is written with positive signal. They might give you support (or might not but at least they did not reject your recovery request).

You have to calm down, wait for their responses.

If you need more updates from Poloniex for your request, remember that you should never create any new support tickets. New support tickets only mess things up. You must send them email in for your old support ticket (current one) for more updates.

When people are in panic, they create many support ticket for same issue that is not a good action.

Hi, thank you so much for your reply.  Sorry about of my english because its not good. 

Finally I understood that I need to wait Poloniex support because only they can solve this issue and This Omni changes will not effect my process ..  Am I right ?

This is my usdt wallet on Poloniex


Thanks

Hi canyalos1

I replied here as you asked me in PM. Thank you for your PM and hope that my post can help you to calm down.
It is BTC address, not USDT address on OMNI layer. You can confuse that USDT address on OMNI layer has same address as BTC address but you have to be careful.

Send your BTC to your USDT address on OMNI layer on exchanges will result in loss. Many members wrote their advices above and they are correct. You are in bad situation and only can rely on Poloniex support.

Regarding to the USDT on OMNI layer, you can check Binance exchange that stops their support for this one too.

Hi, Yesterday I got reply from  Poloniex vkontake offical page. They gave me e amil adress ( [email protected] ), I directly wrote email to him and I explaned the subject. He quickly answered me today as

" Okay! I understood you. I will make a request for your ticket.

I will write to you as I get information. "


And I got reply to my ticket . ( The same answer come again after 8 days. Today is the 24th day since I open the ticket )


I'm really tired. Why don't they tell me when it will end.  I spend all my time solving this problem, but I can't do anything. Who had similar problems they resolved within maximum1 week at the latest.

I dont know What should I do  

Hi, thank you for you answer .. I alredy wrote @PoloSupport 3-4 time in 22 days, but never reply me . I also write Poloniex Offical twitter .. Now I posting my issue to reddit.

Reddit.com/r/Bitcoin/comments/mrj3ia/poloniex_xxxxxxxx_almost_a_month/
Reddit.com/r/CryptoCurrency/comments/mrj8iy/poloniex_xxxxxxxx_almost_a_month/
Reddit.com/r/CryptoCurrencies/comments/mrjcpa/poloniex_xxxxxxxx_almost_a_month/
Reddit.com/r/BitcoinBeginners/comments/mrjdqi/poloniex_xxxxxxxx_almost_a_month/

I directly got message for r/CryptoCurrency that

"Hello, your post was removed because your account is less than 60 days old or you do not have the required 500 comment karma to make post submissions."

and

Sorry, this post has been removed by the moderators of r/BitcoinBeginners.
Moderators remove posts from feeds for a variety of reasons, including keeping communities safe, civil, and true to their purpose.

I dont understand why 2 post got these issue..thank you for your help..

As long as they have the private key, they have the means to recover your coins and removing support for OMNI doesn't necessarily mean they are discarding those keys.


I forgot to mention this but the two emails you've received are actually just updates from poloniex in regards to their exchange which is sent to a lot of ppl and is not poloniex's direct reply to your case. This email is basically about poloniex removing the altcoins BAS, DMG and COVER so the "please be sure to withdraw before..." warning is for people who has those coins in their exchange.

Anyway, they still haven't touched your coins which is good. When you said you wrote on twitter, did you mean this @PoloSupport? if not, pls also write to them.

And to these big subreddits as well. The goal is to gain enough attention for poloniex to notice you. Make a catchy title like "poloniex not responding for almost a month, $25K stuck!"

• https://www.reddit.com/r/Bitcoin/
• https://www.reddit.com/r/CryptoCurrency/
• https://www.reddit.com/r/CryptoCurrencies/
• https://www.reddit.com/r/BitcoinBeginners/

Lastly op, to me it seems our points are getting across well but if english does gets too hard for you, pls do check our local boards (scroll all the way down in the forum's homepage), you might get someone who speaks the same language as you to translate it :' )

Each deposit address on CEX has its own private key which is stored by the exchange and is used to construct trigger contracts to the exchange's central wallet. cmiiw
Your only hope is that poloniex acknowledges that they still keep archived private keys of all USDT (Omni) deposit addresses including yours. They will use that privkey to access your wallet and send your BTC back.

Hi, Thank You for your reply..

This is my USDT adress which one I accidentally sent bitcoin.
https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv?page=1

Transaction ID : 23a63c1a479faedecc3dc959616353e506db95002f3217516f3761db1ede99e8

Amount : +0.39950000 BTC

And just before I got a different email from Poloniex. I only afraid of that .. If it will effect my process , after 15 days I will never get back my coins.. 
" 1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv " I can see this usdt wallet when I click " Deposit On Omni " button on my Poloniex User Panel.
If they will dont use omni network how can they recover bitcoins with private key..
Sorry I have very little technical knowledge.. and my English is not soo good. What do you think about it ?

This is the new email which one I got from Poloniex. What they want to say me ? I dont understand..


"Please be sure to withdraw before this date. If you do not withdraw prior to April 30, 2021, we will not be able to recover your funds. "

USDT sits on several blockchains e.g. OMNI, ETH, TRON which means you can have USDT in either of them. Omni network uses bitcoin blockchain which is why you were able to send BTC to a 'USDT address', because it's essentially a BTC address. The announcement is pretty much poloniex informing they are removing the support of OMNI chain to USDT and that all USDTs will be migrated to a new chain so users doesn't need to do anything. Unless they are completely discarding all OMNI addresses which is least likely to me, I don't think it will greatly affect your case. Archiving could increase the workload but that's about it.

And op I see that you sent them the transaction ID, can you paste it in a block explorer like blockchair.com and tell us if your bitcoins moved? if you aren't sure, you can send the transaction ID here

Hi,

I already post to reddit and write them on twitter . But they dont reply to me yet.

https://www.reddit.com/r/poloniex/comments/mpblyf/poloniex_support_please_help_me_accidentally/?utm_source=share&utm_medium=web2x&context=3

Thanks

Hi, Thank you very much for taking the time and writing me a message.

I got a email from 22 March from Poloniex, I dont understand what they mean. Because here is have some tech. details.  But I want to know this information will affect my process ?


Thanks..

I'm stand from the point of view that every human has the right to chase their case / conviction without any barrier / difficulties. If language is a barrier to you and you don't want to paste some google translator text because you fear that the message may be lost, just post here your back and forth communications with Poloniex and I'm sure that someone will eventually help you (if I'm not able due to time constraints and such).

In your case I would reply one more time to Poloniex and I would probably try to, once again, make pressure in all social network they are in (Reddit and Twitter probably). If needed, just open another ticket stating that the problem of ticket X hasn't been solved so far, even after X amount of days. Chances are they'll dismiss the ticket saying that the issue must be solved on the original complaint ticket, but at least you've tried every possible way of communication with them.

Keep us posted. While Tether for sure says that it's possible to recover, until you get a definitive and clear answer from Poloniex, I would say to keep your hopes moderated regarding this issue.

Hi, thank you for your reply.

I opened this post and need help because of my english and tech. not so good.  Thats why I need all advice about of this issue.  This mistake happaned 3 years ago I mean at 16.12.2018 .. I always think that ı can not get back bitcoins, but 1 month ago I read post on bitcointalk who recover his coins.. After that I  did a little research and I learned that it is possible. Directly I opened ticket on Poloniex .. I got this reply



I reply Transaction ID to this email 22 days ago. And I got last reply at 8 April



Also I opened ticket on Tether, I told them the subject and get reply like that



I write them on telegram, twitter , vk but still I dont get back my bitcoins..  I hope they will help me..

A piece of advice if you ever get rejected (which I very hope not!) is to don't settle for it!

There are more peeps who has done the same mistake so the money pool is much bigger. There is a huge chance that these ppl won't just leave those huge amount of monies in limbo forever, there will come a time where the money pool is gonna be worth more than the workload needed to recover them so just say that you'd wait and monitor your cross-chain sent coins if they moved or not.

Please do understand that private keys are, well, private. So it cannot simply be given away.

Of course, you need to make regular follow-ups through their official channels. Email them, chat with them, tweet them, make a topic about your case, and so on.

That is indeed a big amount not just for you but for everyone else. $25,500 is a big amount for everyone. Just continue to communicate with them and hopefully they will bring you good news soon.

Hi, Thank you for your answer..

I want to say I didnt send any different btc wallet from my Poloniex account. I send accidentally bitcoin from my binance account to Poloniex usdt wallet.  I mean they can recover my bitcoin with usdt private key which one I sent bitcoin.  I read some post who had the same issue and they get back their bitcoins, and tether support reply me that Poloniex can recover it with private key.

Poloniex dont give me my usdt wallet private key. They told me they can not because of some security reason which one I do not understand.

I check this link ( https://support.poloniex.com/hc/en-us/articles/360040033013-Depositing-to-the-Wrong-Address- ) but I hope here is different event ...

I am still waiting. Today 21th day.. and I am very very sad about of it. This is big amount for me..  

Depositing to the Wrong Address.^[1] This refers to coins sent to the wrong address or to an incompatible wallet.


In fairness to Poloniex, I think it is not their obligation to recover coins for their careless clients. It is clear on their part that they do not get involved in such recovery process, which is considered risky as much as it is time consuming.

However, I believe this is a case-to-case basis, and seeing that your transaction involves a relatively big amount, I think they will lend you a hand, or so I hope. They may or may not attempt to recover your funds. So you just be courteous in regularly making follow-ups. And expect that this will surely come with a fee.

[1] https://support.poloniex.com/hc/en-us/articles/360040033013-Depositing-to-the-Wrong-Address-

If you sent 0.4 BTC, I think they will help you and recover the bitcoin for you, however I think it will take a long time because few employees have this kind of access, and the procedure to recover a deposit sent to an incorrect address type is high risk. I would suggest that you continue to follow up periodically.

You should be clear as to what you want them to do if they recover the bitcoin. Sending the bitcoin back to the address it was sent from will put you in the same situation, but with another exchange.

I don't know how these "refunds" usually proceed, but at least you should give them your Binance BTC address OR ask them to send that BTC to your BTC address within your Poloniex account.

Hi, Yes I understand you are right. What should I do if poloniex decited to send bitcoins back ?  Thanks..

No, they shouldn't do that! The address binance used to send the coins to Poloniex is most likely one of their hot wallets addresses and it's not the same as your binance deposit address.
If they send the coins back to that address, your binance account will not be credit and the coins will be lost again. Then, you'll have to contact Binance support to help you recover them!

Note: Avoid writing multiple posts in a row. It's against forum rules.

Hi, Thank you for your reply. Yes your are correct. I hope Poloniex help me like the other users because amount is big for me....  (

Hi, thank you for your reply. I found some post who had the same issue on Poloniex . One of them is ( https://bitcointalksearch.org/topic/accidentally-sent-btc-to-usdt-address-1607416 ) .. These users got back their bitcoins in maximum 1 week.  My problem is I am waiting about of 20 days ? I hope I will get my bitcoins back.

Hi, offcourse firstly I wrote Poloniex support that I want my bitcoin. But After 15 day, I think maybe they are so busy and I can recover myself.  Yes Its ok for me if they return btc to my Binance btc wallet... My problem is they dont give any information about solution.  Thank you for your reply

I already create topic on reddit and follow that topic. Thank you so much..

The coins are very much recoverable if you had the private key of the address you sent them to. The problem is now whether poloniex, who have the private key will agree to help you recover the funds.

I have seen several cases like yours but involving different exchanges. A few I remember where involving coinbase and Kraken, but they never bothered to recover the funds for the victims. The most recent case was with Gemini, but support was kind, and they helped the person recover the coins. So it just depends on the policy of the crypto exchange. We just do hope Poloniex helps you out too.

I think you need to read their terms of use, as some platforms do not allow users to get any coins if you accidently sent it.
Some platforms allow this, but they refund that transaction to the address it was sent from, which is an address that belongs to Binance and may not be allowed to reuse them.
Finally, some platforms send them to an address of your choice.
In general, the matter needs to be investigated from the platform and to obtain some permissions so that you can recover your money.

So instead of acquiring your btc, you want to get the private key of that usdt wallet, which I don't think you will get. I think the best way is to contact the support team of poloniex exchange and say them that my fund which I have transferred by mistake should be returned to me in the same wallet from where i have sent, this is the best and easiest way.

If you lucky enough then you may get your btc otherwise, we can't do anything.

Just create an account here[1] and then just make a post in the sub here[2].

---

[1] https://www.reddit.com/register/
[2] https://old.reddit.com/r/poloniex/submit

Hi, thank you for your reply... I read some post on bitcointalk that Poloniex solve problem..  And I didnt send coins to wrong different btc wallet. I accidently sent btc to my poloniex usdt wallet.  Tether Company told me that if I got private key I can recovery myself but poloniex dont provide me private key. Poloniex can recover my coins. I already waiting them about of 19 days. I dont know why they dont solve my problem quickly. thanks.

Thank you for your answer..  How can I open post on Reddit.. I already tweet on Poloniex Support. But they dont reply..

Sending coins is a wrong address is a common problem that not so many exchanges help solve. I would not be surprised if poloniex don't help you with your problem but hang in there. Do not spam their email to an extent that they start ignoring your messages. Just give them time to respond to you and solve the problem.

I just went over to their Reddit sub[1] and you can see every now and then a post claiming about having delays with support and the lack of it [2][3][4]. Those are just some of the many examples you can find there.
I don't think you're not going to get a message back, what I do believe is that it will take some time. For the better (or worse) companies are using Covid as an excuse for almost everything, and this probably seems the case.

I would take your issue to Reddit (if you haven't done so) so that maybe someone in that sub already faced that experience and may be able to tell you how long it took. I would also try to contact them via twitter since nowadays companies also don't want any kind of bad "heat" being generated over them in that regard. One user in specific commented this (which may help you get any kind of answer):
I would also advice that you start searching for other exchange in order to make your transactions, since it seems that this exchange has been showing signs of problems for quite some time now.

---

[1] https://old.reddit.com/r/poloniex/
[2] https://old.reddit.com/r/poloniex/comments/lx1hjo/warning_no_support/
[3] https://old.reddit.com/r/poloniex/comments/l838fu/can_anyone_reach_poloniex_us_support/
[4] https://old.reddit.com/r/poloniex/comments/graq1k/not_being_verified_no_response_to_support_tickets/

Hi, I accidently sent (0.4) Btc from my Binance account to my Poloniex USDT wallet.  When I learned that I can recover my bitcoins, I opened ticket to Poloniex Support (18 days before). But still I can not get my btc back. They always reply me  that

"Thanks for your patience.
Our team is continuing to work on, and investigate this case. As soon as we have an update, we will follow up here.
Thank you for your understanding."

Also I already opened ticket to tether they reply me quickly (thanks Tether)

"Thank you for contacting Tether.
We are sorry to hear about this accident.
You are correct, the coins could be recovered by the private key holder. Since most platforms are not willing to share the key with their users for security concerns, we encourage you to wait for Poloniex's assistance.
We hope that your funds will be recovered soon."

Finally didnt got any problem with poloniex before

I need some advice. I'm tired of checking my email address everyday.

Thank you...




Today 25th day. I am still waiting.. What should I do ?

And I got email  from Team Poloniex 7 days ago that ;

"If you're receiving this message it is because you currently hold a balance in USDT, or have generated a USDT on OMNI address.
We want to clarify some confusion that has arisen from our last communication: We are not delisting USDT, we are removing the ability to interact with USDT on the OMNI protocol. USDT transactions will now be available via the ETH network and TRON network. All of your funds are safe.
USDT on OMNI is currently enabled. On April 30, 2021, we will migrate your USDT to a new chain. There is no action required on your part."

I want to know this modification will affect my process or not ?