Accidentally sent BTC to USDT address

nc50lc

legendary

Activity: 2534

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Self-proclaimed Genius

Quote from: canyalos1 on June 24, 2021, 06:07:07 AM

-snip-
Hi, today 106th day and support still didnt solved my issue. I dont understand what I have to do, I am so tried to check my email and cant see any reply. I dont want to lose my 0.4 btc Sad

The problem is: the Bitcoin network doesn't have power over an Exchange and as previously mentioned, they are the only one who can recover your wrongly sent funds.

With that, you can only check the status of your ticket by replying to the support using your Polionex account's email (or if they have a ticket status page or something, use it).
A follow-up after 3 months+ is reasonable enough.

canyalos1

jr. member

Activity: 78

Merit: 6

Quote from: sunsilk on April 02, 2021, 04:40:16 AM

Quote from: canyalos1 on April 01, 2021, 10:26:17 PM

Ok thank you, I understand that ı can not do anythink myself. I have to wait support reply.

You're welcome. Yes, that's what you have to do right now, to wait.

There's no one that can help you here though but only give you advice that I have said the same. Cheer up, they'll get on you once they have you on the queue.

Hi, today 106th day and support still didnt solved my issue. I dont understand what I have to do, I am so tried to check my email and cant see any reply. I dont want to lose my 0.4 btc Sad

sunsilk

hero member

Activity: 3038

Merit: 634

Quote from: canyalos1 on April 01, 2021, 10:26:17 PM

Ok thank you, I understand that ı can not do anythink myself. I have to wait support reply.

You're welcome. Yes, that's what you have to do right now, to wait.

There's no one that can help you here though but only give you advice that I have said the same. Cheer up, they'll get on you once they have you on the queue.

canyalos1

jr. member

Activity: 78

Merit: 6

Quote from: sunsilk on April 01, 2021, 02:56:45 PM

Quote from: canyalos1 on April 01, 2021, 01:11:48 PM

Quote from: sunsilk on April 01, 2021, 05:40:35 AM

Quote from: canyalos1 on April 01, 2021, 04:03:52 AM

Hi again, today iş the 9th day. How long am ı need to wait Sad

is anybody may give me some advice please ? Sad

Sorry but no one can help you out to expedite the process of the request that you've sent them. They've already given you words that it might take weeks before they resolve the concern that you have raised to them.

You only have to wait until they resolve the issue and give back your funds. And as they say, the only thing that you can do aside from waiting is to follow up your ticket.

Thank you for your reply. I already understund that I need to wait . But I dont understand that normally they solve issue maximum 4-5 days. I read some post about of it.

Buy in my issue it takes more days. I only want to know why ı am waiting more then the others.

Thanks

Maybe it's because of the volume of inquiries that they're getting. In other exchanges, they reply as immediately as they can but they put a disclaimer that they may not able to reply quickly because of a lot of inquiries that they have to address.

But it wouldn't hurt if you're going to follow up your concern and that might get their attention in solving your issue with the timeframe that they've given to you.

Ok thank you, I understand that ı can not do anythink myself. I have to wait support reply.

sunsilk

hero member

Activity: 3038

Merit: 634

Quote from: canyalos1 on April 01, 2021, 01:11:48 PM

Quote from: sunsilk on April 01, 2021, 05:40:35 AM

Quote from: canyalos1 on April 01, 2021, 04:03:52 AM

Hi again, today iş the 9th day. How long am ı need to wait Sad

is anybody may give me some advice please ? Sad

Sorry but no one can help you out to expedite the process of the request that you've sent them. They've already given you words that it might take weeks before they resolve the concern that you have raised to them.

You only have to wait until they resolve the issue and give back your funds. And as they say, the only thing that you can do aside from waiting is to follow up your ticket.

Thank you for your reply. I already understund that I need to wait . But I dont understand that normally they solve issue maximum 4-5 days. I read some post about of it.

Buy in my issue it takes more days. I only want to know why ı am waiting more then the others.

Thanks

Maybe it's because of the volume of inquiries that they're getting. In other exchanges, they reply as immediately as they can but they put a disclaimer that they may not able to reply quickly because of a lot of inquiries that they have to address.

But it wouldn't hurt if you're going to follow up your concern and that might get their attention in solving your issue with the timeframe that they've given to you.

canyalos1

jr. member

Activity: 78

Merit: 6

Quote from: sunsilk on April 01, 2021, 05:40:35 AM

Quote from: canyalos1 on April 01, 2021, 04:03:52 AM

Hi again, today iş the 9th day. How long am ı need to wait Sad

is anybody may give me some advice please ? Sad

Sorry but no one can help you out to expedite the process of the request that you've sent them. They've already given you words that it might take weeks before they resolve the concern that you have raised to them.

You only have to wait until they resolve the issue and give back your funds. And as they say, the only thing that you can do aside from waiting is to follow up your ticket.

Thank you for your reply. I already understund that I need to wait . But I dont understand that normally they solve issue maximum 4-5 days. I read some post about of it.

Buy in my issue it takes more days. I only want to know why ı am waiting more then the others.

Thanks

sunsilk

hero member

Activity: 3038

Merit: 634

Quote from: canyalos1 on April 01, 2021, 04:03:52 AM

Hi again, today iş the 9th day. How long am ı need to wait Sad

is anybody may give me some advice please ? Sad

Sorry but no one can help you out to expedite the process of the request that you've sent them. They've already given you words that it might take weeks before they resolve the concern that you have raised to them.

You only have to wait until they resolve the issue and give back your funds. And as they say, the only thing that you can do aside from waiting is to follow up your ticket.

canyalos1

jr. member

Activity: 78

Merit: 6

Quote from: canyalos1 on March 26, 2021, 05:39:27 AM

Quote from: ?? on ??

I dont understand why they dont reply quickly. When I open ticket 1 btc was 54k Usd after 2 day now 50k . Sad

((

Today ı connect live chat on poloniex. I asked mod. That lots of people get their coins back max 2 days. Why ı didnt get any reply.. He write me like that

Thank you for your patience. For this issue, we are not able to assist you through the live chat. I will escalate this to the technical team to better assist you. Duration of the recovery of your funds depends on the complexity of the situation and may take up to weeks to be resolved. Appreciate your patience in the meantime. You can follow up via email or by referencing the ticket number #1331300

I dont ubderstand why it takes weeks. how can I get my privat key of usdt walllet or how can i speed up the proceed.

I need your help and if anybody help me to solve this issue ı will donate he/she. Thanks

Hi again, today iş the 9th day. How long am ı need to wait Sad

is anybody may give me some advice please ? Sad

canyalos1

jr. member

Activity: 78

Merit: 6

Quote from: ?? on ??

I dont understand why they dont reply quickly. When I open ticket 1 btc was 54k Usd after 2 day now 50k . Sad

((

Today ı connect live chat on poloniex. I asked mod. That lots of people get their coins back max 2 days. Why ı didnt get any reply.. He write me like that

Thank you for your patience. For this issue, we are not able to assist you through the live chat. I will escalate this to the technical team to better assist you. Duration of the recovery of your funds depends on the complexity of the situation and may take up to weeks to be resolved. Appreciate your patience in the meantime. You can follow up via email or by referencing the ticket number #1331300

I dont ubderstand why it takes weeks. how can I get my privat key of usdt walllet or how can i speed up the proceed.

I need your help and if anybody help me to solve this issue ı will donate he/she. Thanks

canyalos1

jr. member

Activity: 78

Merit: 6

I have the same problem, I opened support ticket and waiting about 2 days. I hope they will solve my problem also. I will write updates here.

nc50lc

legendary

Activity: 2534

Merit: 6080

Self-proclaimed Genius

Quote from: anabolic1 on January 24, 2020, 05:50:42 AM

I have same problem i just send USDT from Poloniex to BTC Paxful wallet, and poloniex support, say that they cannot help, here is what they answer:

Cooper (Poloniex)
Jan 24, 10:13 AM GMT
-snip-

The one that you should contact is Paxful not Poloniex as it's where your USDT is.

The major problem however is they have a previous post about not recovering wrongly sent coins, specifically BCH sent to BTC;
Here's the post: https://twitter.com/raypaxful/status/988624672529858560

Your issue is similar but you should contact their support anyway.

anabolic1

newbie

Activity: 1

Merit: 0

Quote from: doctoreye on January 22, 2018, 02:34:27 PM

Ah I did the same thing!! I sent my bitcoin to poloniex USDT account. Is it really solved this problem??

I opened a support ticket in poloniex support center #726534 I sam so sad now. Poloniex deposit page is really open to mix the coins. I hope they solve my problem and they make their deposit page better.

I saw that some friends solved their problems and recovered their funds. How many days took this process. What did you write in support letter.

I have same problem i just send USDT from Poloniex to BTC Paxful wallet, and poloniex support, say that they cannot help, here is what they answer:

Cooper (Poloniex)
Jan 24, 10:13 AM GMT

Hi,

Thanks for reaching out!

We can see that your USDT withdrawal has completed. You can verify this information by using this block explorer link:
https://www.omniexplorer.info/tx/a578335f644d8e3875f5af78966f139c8f032d605987b97a5672e7711a1beeb2

If you do not see this transaction appear in the wallet you sent to, please contact the receiving wallet's support team and provide the above link as proof of the transaction so they can locate the funds on their site.

Once the transaction is confirmed on the blockchain, it means the funds are out of Poloniex's control. Neither a refund nor an address correction is possible. This behavior is by design and executed by the network itself (not Poloniex) to ensure proper security for all parties involved. Always use caution while sending as some scenarios may result in the total loss of your funds.

If you have any other questions about this, please feel free to respond to this message and we will be happy to help.

If anybody knows can we just do something or it is already all

[email protected]

newbie

Activity: 1

Merit: 0

I have same problem and I create ticket before 1 week but still I dont have any reply from them. and I am very worried I dont know what I have to do to get it back in my wallet:(

please advise.

Akhter

doctoreye

newbie

Activity: 1

Merit: 0

Ah I did the same thing!! I sent my bitcoin to poloniex USDT account. Is it really solved this problem??

I opened a support ticket in poloniex support center #726534 I sam so sad now. Poloniex deposit page is really open to mix the coins. I hope they solve my problem and they make their deposit page better.

I saw that some friends solved their problems and recovered their funds. How many days took this process. What did you write in support letter.

Anupsinh

newbie

Activity: 1

Merit: 0

I Have same Problem, I had send BTC from my BITOASIS wallet to HITBTC USDT address, Since it was long time no any response from Hitbtc ( Ref Ticket # 16101/188683/192649), Can anyone advise on this ?

TryNinja

legendary

Activity: 2758

Merit: 6830

Quote from: donnyj on January 13, 2018, 12:18:51 PM

Hello I just did the same thing, sent BTC to deposit in USDT on poliniex, what happened to you? was it able to get resolved? [email protected]

Read the post above yours. TLDR: Just contact support.

Quote from: myfix_bit on December 25, 2017, 09:59:47 AM

I had exactly the same problem and I opened a ticket #605357 at Poloniex and they answered me and solved the problem in 5 days, follow the support email! I already received all the funds!

Poloniex answer:

The amount is being sent to your Poloniex BTC wallet.

Please be very careful when sending cryptocurrencies, in most cases they will be lost permanently if sent to a address of a different coin. Please let me know should you have any further questions.

Poloniex does not not deal with fiat currencies (Money/ Cash/ USD/ EUR/ ect)

Tether (USDT) is a cryptocoin that is pegged to the US Dollar for more information you can go to : https://tether.to/

If you have USD (not the same as USDT) or any other type of fiat (Money) you would need to find a trusted exchange that deals with fiat currencies, exchange it into BTC (or another coin that is also on our exchange) then send the cryptocurrency to its corresponding wallet on our exchange.

If you have USDT (Not the same as USD) already then you simply send your USDT to your USDT deposit address.

Do not send USD to a USDT address, or USDT to a USD address.

Sincerely,
Poloniex Support Team

donnyj

newbie

Activity: 1

Merit: 0

Hello I just did the same thing, sent BTC to deposit in USDT on poliniex, what happened to you? was it able to get resolved? [email protected]

myfix_bit

newbie

Activity: 1

Merit: 0

Dear friends, this forum helped me a lot, I had exactly the same problem and I opened a ticket #605357 at Poloniex and they answered me and solved the problem in 5 days, follow the support email! I already received all the funds!

I recovered

TXID

The amount is being sent to your Poloniex BTC wallet.

Please be very careful when sending cryptocurrencies, in most cases they will be lost permanently if sent to a address of a different coin. Please let me know should you have any further questions.

Poloniex does not not deal with fiat currencies (Money/ Cash/ USD/ EUR/ ect)

Tether (USDT) is a cryptocoin that is pegged to the US Dollar for more information you can go to : https://tether.to/

If you have USD (not the same as USDT) or any other type of fiat (Money) you would need to find a trusted exchange that deals with fiat currencies, exchange it into BTC (or another coin that is also on our exchange) then send the cryptocurrency to its corresponding wallet on our exchange.

If you have USDT (Not the same as USD) already then you simply send your USDT to your USDT deposit address.

Do not send USD to a USDT address, or USDT to a USD address.

Sincerely,
Poloniex Support Team

ha_trader

newbie

Activity: 2

Merit: 0

Hallo,

I have Accidentally sent my BCH from my Binance wallet to my poloniex USDT wallet address.
I have already created a ticket (ticket number:#539415) to Poloniex support (a month ago), but it has not been answered yet ?

Is there a way I can get back my coins?

Can someone help me to recover my funds ?

Thanks in advance.

Greets

TryNinja

legendary

Activity: 2758

Merit: 6830

Quote from: ha_trader on December 11, 2017, 11:07:16 AM

I have Accidentally sent my BCH from my Binance to my poloniex USDT wallet address
I have already created a ticket to Poloniex suppot (month ago), byt has not been answered yet ?

Is there a way i can get back my coins?

No. Only the service (in this case Poloniex) has access to the address private-key, and consequently, is the only one that can recover your BCH. Some exchanges will help you if you do this kind of mistake, others will charge you a fee and some won't even bother to help you. I'm not sure what is Poloniex policy in this about this subject, so you will need to wait for them to answer your ticket and pray for a solution.

Topic: Accidentally sent BTC to USDT address (Read 4753 times)