Payouts are going to be a bit late today, due to the cryptsy balances issue.
Most of our balances have been corrected, but for some reason we're still sitting at -3600 FTC in our account, and it won't let me withdraw BTC until the negative balance is resolved. I've got a support ticket in to them to get it fixed, but can't sent payouts until they fix, and the withdrawal processes.
Most of our balances have been corrected, but for some reason we're still sitting at -3600 FTC in our account, and it won't let me withdraw BTC until the negative balance is resolved. I've got a support ticket in to them to get it fixed, but can't sent payouts until they fix, and the withdrawal processes.
With the daily volume that you run thru cryptsy you should have a personal account manager and a phone number for immediate access.....
Exactly , I really dont get why your still having issues at cryptsy... Its becoming overboard now. 1 , 2 , 3 , 4 ,5 ,6 , 7 times etc.. now its becoming ridiculous, by now they should know whats happening and be prepared daily
Today's issue has nothing to do with the issues we were having a week or two ago. Those have been solved. They added a withdrawal API, so we can consistently make small withdrawals, and haven't had any issues on that side in a while now.
Today's issue looks to have been a system upgrade gone wrong on their side. It affected a large number of their users (not just us), and got resolved for everyone at the same time. Unfortunately, we weren't able to withdraw funds while it was broken, thus delaying payouts. I'm certainly not trying to absolve them from blame here, but I can understand system upgrades going poorly and breaking the service for everyone, and as long as its a rare event, I think we're okay. In this case, payouts were delayed by a few hours (3-4), which isn't _terrible_.
