Topic: Possible scam at MtGox: Withdrawals are not processed - page 2. (Read 9459 times)

The account is already verified. On your website it is NOT stated that I would need verification before withdrawal. Also your support keeps sending me standard messages that never answer my questions. Why don't you just tell me straight out what causes the delay? Why do you set the priority of my issue to "high" just after my complaint here? I still did not receive any meaningful answer from you guys so I must simply believe that you are running a fraudulent operation OR do not care about your customers at all.

Both will keep me away from now on! High workload is no excuse for this. You keep sending me this standard bullsh* messages. Why not waste 2 seconds more writing "It will be processed after xyz".

I will warn everybody of depositing high amounts of money on your website!

It has been so for a while but in order to reduce the number of fraud attempts which will ultimately create some unbearable tension with our banks you need to be a verified Mt.Gox customer for Deposit and Withdrawals. Also, please remember we do not have yet staff working 24/7 when it comes to verification.

There is in the contrary nothing fraudulent here.

Regards

there are numerous reports about withdrawals taking a long time, of course it's not good, I once had a 1K USD withdrawal which took close to a month. Wasn't too happy about it either.

I think it will go through in the end.

I'll add another post which will hopefully convince you to remain calm, be patient and eventually you will get your money.

I was not "verified" about a month ago.  I went to withdraw b/c like you, I did not need to increase my limits, I just wanted a less than $1,000 withdrawal.

After two weeks, I submitted a ticket b/c nothing was moving.

They explained how pretty much everyone needs to be verified.. blah blah blah... whatever, I sent them the documents (after debating whether it was a fraud as well).

A few days later, they said I was 'verified' and they would start working on my withdrawal.  They warned me that it could take 8 business days.  About two weeks later, the money was in my Dwolla account.  And 5 days later, in my bank account at home.

I just checked and it hasn't been clawed back yet, so keep up hope that if you throw enough legal documents at MtGox, then you'll be ok.

However, when you send the police after them, I'm not sure how much that increases the delays...

Good luck!

This has happened to me many times. One time was with a substantial withdrawal. Yes, I was nervous, but they eventually came thru...  so, while its irritating (i know what you are going thru, trust me) just keep on them. It will happen....

AR

Yes please check my first post to see the helpful discussion I had with support.

Have you created a support ticket?

I've withdrawn and deposited from Dwolla a number of times and at least half a dozen times the transfers has gone missing for a number of reasons and it wasn't until after I created a support ticket that the matter was resolved in short order.

Just a though.

First, this is nowhere stated on the MtGox website. Also they have my verification documents for almost 3 weeks now so I hardly believe that this is the true limiting factor here.

I still believe that their website is fraudulent or that they simply do not care much about their customers. Instead of just pasting the standard-answer they could have been way more specific about the true nature of the problem.

In any case this is simply not a place where I would want my money to be.

For all SEPA traffic via Mt Gox you are required to be fully verified (unless things have changed over the last couple of days) 
So once they get your uploaded documents sorted you can probably expect them to start processing but not before then.

However I agree that they could do way better than pasting a standard answer.

No, I only uploaded the documents so far. But I am not required to verify because you only need that when you want to withdraw larger sums. Just look at their answers they simply do not care about the problem at all, they just keep pasting their standard answer.

Is your account verified by them? Uploading your docs doesn't make your account verified automatically unfortunately. You'll have to wait till you receive that confirmation email from them.

5 days for their bank wire? You'll be lucky if you get it from them in 20 days.

Dear all,

I requested 2 withdrawals with MtGox on 05.07.2012 and 06.07.2012 totalling almost 1500 EUR. MtGox decided to avoid paying me and refuses to give a detailed explanation about what is going on.

“2012/07/05 08:55:21 Withdraw Status: confirmed 1,000.00000 € 452.15020 € Withdraw to account DEUTSCHE POSTBANK AG”

“2012/07/06 09:28:49 Withdraw Status: confirmed 459.58000 € 0.00206 € Withdraw to account DEUTSCHE POSTBANK AG”

(I have also taken a screenshot that documents my withdrawals, which you can find here: http://postimage.org/image/9j2khpkxl/)

According to their website, the whole withdrawal process can take up to 5 working days. I have double checked my bank info and I am 100% sure that incorrect information are not the cause of the delay. I have also verified my account with them, even though I have never been asked to do so. Screenshot: http://postimage.org/image/evbink5tz/

Here is the message history with support. As you can see I am not given any serious reason for the delay, they just keep using their standard-answer which is an unbearable situation for me. Even though the chances of getting my money are very low now, I have still reported them with the Japanese chamber of commerce and their local police for fraud.

If you want to review my whole discussion with their "support" please kindly check these Screenshots:

http://postimage.org/image/4h42p9m49/
http://postimage.org/image/8p977gn6f/

As you see they are not making any serious efforts in helping me. Since almost 3 weeks have passed now, I gave up on getting my money back and try to warn as many people about MtGox as I can.

I strongly believe that MtGox is a highly fraudulent operation.

I would recommend to never put serious amounts of money there, as I did :-((