From a redditor who got through.
www.reddit.com/r/Bitcoin/comments/1zea3x/rough_transcript_of_my_call_with_gox/
Topic: Post Your Mt.Gox Call Center Convo Here - page 2. (Read 3118 times)
I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese— I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.
Check out Reddit. Someone there got through. Apparently, on the other end, there was only a Japanese woman who didn't speak English, and the caller got no info. He sat through half an hour of muzak first ...Poor lady probably had no idea of what's due by 10 o'clock. I thought they were going to throw that "we apologize, we're trying to solve..." crap again. How come I always under estimate Mark?
I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese— I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.
Check out Reddit. Someone there got through. Apparently, on the other end, there was only a Japanese woman who didn't speak English, and the caller got no info. He sat through half an hour of muzak first ...
Perhaps we pool together then conference them in.
I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese— I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.
Just tried twice. The first time it rang a few times and hung up on me. The 2nd time the call failed and just gave me a strange "faile connection" type tone. I checked the number very carefully: 011-81-3-4588-3921.
What could they possibly be able to say? If they're going for bankruptcy the answers will just be that you can file a claim in the bankruptcy case...
It's not clear what, if any, answers Mt. Gox will be able to provide regarding the lost bitcoins. The company blamed a vulnerability to the Bitcoin system known as "transaction malleability" for the disappearance. There's widespread consensus in speculation from Bitcoin community that the funds were stolen and are gone for good, rather than in some kind of digital purgatory waiting to be reclaimed. "
I want to add/correct to this that transaction malleability= double spending, and is a minor flaw in the bitcoin protocol that hackers can exploit and steal bitcoins. This can only be done on outdated/badly programmed software though.
The widespread consensus in my opinion is that MTGox made mistakes in the past and have been trying to correct ever since, this was a sinking ship since summer 2011.
I tried calling several times. A couple of times I got through, and was met with muzak. This muzak lasted for so long that I had to hang up, due to monetary concerns. I'm pretty sure this is just another one of Mark's schemes to milk us. He probably gets his share of the money we waste on expensive long-distance phone calls that result in nothing but muzak and maybe some automated program reciting a couple of lines in Japanese or broken English.
OK, I got the music.
30 minutes till opening
Is it open yet? Still a few more hours i think.
+1
Will be nice to have as many of these Mt. Gox Call Center Conversations posted in one place.
Recording of the conversation would be best for your records,
but also for us to learn how they act and answer to certain questions.
Recording of the conversation would be best for your records,
but also for us to learn how they act and answer to certain questions.
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