I don't know if it's that clear cut. If you launch a site with the documentation saying "we are provably fair because we do A, B, C to generate your rolls" but what you actually do is "A, B, D", then when the outcome of A, B, C and A, B, D differ, such that the player would have won if you did what you said you were going to do, but he loses because you actually do something different... then it seems like he has a winnable case there.
He took you at your word that you were doing A, B, C but it turned out you weren't doing that at all, and the difference caused him to lose.
I think the code snippet was updated recently. It was just updated wrongly, making it even worse than before since now it often computes very low rolls, like the 00.02 in the case that brought the error to light.
What is more important than the method of fairness or any algorithm is the fact that the roll was fair and the user got the exact win odds expected to win the bet which he did indeed.
I personally feel that your point about the "difference' causing him to lose is invalid, would he have adjusted his client seed etc knowing that the system used was different? This only seems to be important after the fact given that he lost.
I'm doing my best to provide a fair experience, I'm also working on code so I can be less reliant on developers to solve these sorts of issues. At the end of the day though his roll was fair and unmanipulated.
Also coinfist is a shill for another casino: https://bitcointalksearch.org/user/coinfist-365873 (Notice all his posts are him screaming that PD is a scam in all caps) I'm not refunding him 0.01 which he lost placing a 100% fair bet. He literally created his forum account to simply type anti PD posts. Instead of proving that the verification section text was incorrect you should instead try and prove that he did not get a 100% fair bet.
Also with regards to the 37,500 bet situation, I've already compensated the guy who should have won the 9900x payout 1 coin and will see if it is possible to run some sort of query for anyone who made this bet. In this situation the site was documented 100% correctly, just the house edge was advertised as 1% not 1.01% on old PD incorrectly.
Primedice is 100% fair but our verification page text has mistakes on it and is inaccurate end of discussion. We will edit this page today (hopefully without error this time)