Hello fellow gamblers, sorry for bothering but that question is more likely directed to the support ( unless any user here knows the answer ) because Im having some problems.
I have created my account long time ago, and Im already a vip with high faucet reward.
However, to make myself available of using dicebot, I have set up 2FA in settings.
But now, my PC is being repaired and im not sure if I will be able to retrieve the account without the 2FA ( it was on authenticator app, not on mobile ) and I really dont want to lose my old account, I wagered a pretty big sum in there.
Any ideas? Or should I just contact support and they might help me to turn off 2FA without access to the code? I obviously know account details, and i have many bets saved to proove that also.
The exact same issue happened to me. I had a huge rollover and had a good faucet amount on my old PrimeDice account. Then I upgraded to a new iPhone and when I restored from backup, everything was restored except my 2FA keys. So basically I had to disable the keys first to be able to use them on my new phone. However the option was never there. And contacting support multiple times got me nowhere.
So how knows maybe these days they will help you out but there really should be an option to disable 2FA if its enabled instead of contacting support,.
That is exactly why im so frustrated right now, i have sent multiple tickets to support through primedice, when I was logged on my main account(the one with 2fa) but that looks like they are ignoring my questions, so I also sent tickets on the other account but the result was the same.
I think I will try yo e-mail them directly and I hope that will work for me this time, because im getting out of ideas.
I thought that posting here would help my case at least some, but it looks like nothing has changed.
Did you fix this problem adaseb?
