Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot! - page 445.

frankmb

sr. member

Activity: 308

Merit: 250

Too Weird to Live. Too Rare to Die...

Quote from: MICRO on October 21, 2016, 01:05:12 PM

Quote from: 1982dre on October 21, 2016, 12:37:27 PM

Quote from: MICRO on October 21, 2016, 10:55:21 AM

Quote from: 1982dre on October 21, 2016, 01:20:03 AM

Quote from: MICRO on October 20, 2016, 04:04:37 PM

Quote from: 1982dre on October 20, 2016, 09:25:40 AM

Quote from: MICRO on October 20, 2016, 07:02:15 AM

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. Cheesy

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

So one ticket in 3 weeks will take longer then 24 hours on average. 1 in 1000 with 350 tickets a week.I don't know if you read the topic here and read the chat. I guess it is a little higher. LoL. Cheesy

No its not rly in last 6 months we only had 3 tickets take longer than 24h .

Atm there is one ticket for ApplePendenlium and i am waiting for developers to do full investigation on his account and tell me what to do .
And if he is correct we will compensate him a lot.

Lol I had two tickets. One took 2 weeks and the other more then a month. And I know a lot more people who are still waiting. Hope you aren't Pinokkio, you should have a nose to the moon.

I am talking about replies. Solutions can take a bit of time but also not to much.
I am looking at the zendesk stats now.
We do have to wait for people to reply back. And sometimes i need to get Admins or Devs involved.

Most of the time ticket takes longer is when we dont get reply (sometimes zendesk doesn't register it as reply to ticket and i don't see it.) so then its best bet if you don't get reply in 24h to make new ticket with reference to the original ticket.

Well also today some tickets will take time zendesk id down atm for some updates.

Well great job Micro you reply so fast at first.

Now it's time that PD thinks why do you guys have 340 tickets per week and industry average only 42.

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

Quote from: onlinedragon on October 21, 2016, 03:21:47 PM

I was just playing at Primedice and accidental clicked max bet when I raised the amount. The Bet amount buttons are so close together why there is still no ask for confirmation before you do max bet all in. This is not the first time this happens to me highly recommend to bring some changes there.

When you click MAX roll button turns to MAX BET , its pretty obvious.

onlinedragon

hero member

Activity: 1036

Merit: 501

I was just playing at Primedice and accidental clicked max bet when I raised the amount. The Bet amount buttons are so close together why there is still no ask for confirmation before you do max bet all in. This is not the first time this happens to me highly recommend to bring some changes there.

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

Quote from: lite on October 21, 2016, 12:13:00 PM

Quote from: mriulian on October 20, 2016, 07:08:24 PM

Quote from: adaseb on October 19, 2016, 10:23:41 AM

Quote from: pinoycash on October 19, 2016, 08:22:22 AM

Quote from: frankmb on October 19, 2016, 03:01:19 AM

Again a facebook giveaway. Undecided

You guys know 90% of the profiles are fake and all shared friends are friends from gambling sites?
So marketing wise it is kinda useless.

Facebook marketing is not that useless, its all depends on what you promote and you share the same passion. facebook marketing is effective if you know how to properly use them.

Yes I agree. Facebook marketing is actually very smart. And they are pretty clever why they chose it, unfortunately it doesn't benefit the people who don't actually use facebook. Most features are disabled for non-members.

I truly want to see if I am going to receive the last Facebook giveaway.

If not I'm going to spam this topic till I am getting it.

Lol dude you'll get the giveaway amount, if you've met all the requirements for that particular giveaway. spamming here will not help you. Tongue

That is true once we payout giveaway i cant review every single complain i get. Its will take way to much time for each giveaway.

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

Quote from: 1982dre on October 21, 2016, 12:37:27 PM

Quote from: MICRO on October 21, 2016, 10:55:21 AM

Quote from: 1982dre on October 21, 2016, 01:20:03 AM

Quote from: MICRO on October 20, 2016, 04:04:37 PM

Quote from: 1982dre on October 20, 2016, 09:25:40 AM

Quote from: MICRO on October 20, 2016, 07:02:15 AM

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. Cheesy

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

So one ticket in 3 weeks will take longer then 24 hours on average. 1 in 1000 with 350 tickets a week.I don't know if you read the topic here and read the chat. I guess it is a little higher. LoL. Cheesy

No its not rly in last 6 months we only had 3 tickets take longer than 24h .

Atm there is one ticket for ApplePendenlium and i am waiting for developers to do full investigation on his account and tell me what to do .
And if he is correct we will compensate him a lot.

Lol I had two tickets. One took 2 weeks and the other more then a month. And I know a lot more people who are still waiting. Hope you aren't Pinokkio, you should have a nose to the moon.

I am talking about replies. Solutions can take a bit of time but also not to much.
I am looking at the zendesk stats now.
We do have to wait for people to reply back. And sometimes i need to get Admins or Devs involved.

Most of the time ticket takes longer is when we dont get reply (sometimes zendesk doesn't register it as reply to ticket and i don't see it.) so then its best bet if you don't get reply in 24h to make new ticket with reference to the original ticket.

Well also today some tickets will take time zendesk id down atm for some updates.

1982dre

hero member

Activity: 1372

Merit: 512

Quote from: MICRO on October 21, 2016, 10:55:21 AM

Quote from: 1982dre on October 21, 2016, 01:20:03 AM

Quote from: MICRO on October 20, 2016, 04:04:37 PM

Quote from: 1982dre on October 20, 2016, 09:25:40 AM

Quote from: MICRO on October 20, 2016, 07:02:15 AM

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. Cheesy

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

So one ticket in 3 weeks will take longer then 24 hours on average. 1 in 1000 with 350 tickets a week.I don't know if you read the topic here and read the chat. I guess it is a little higher. LoL. Cheesy

No its not rly in last 6 months we only had 3 tickets take longer than 24h .

Atm there is one ticket for ApplePendenlium and i am waiting for developers to do full investigation on his account and tell me what to do .
And if he is correct we will compensate him a lot.

Lol I had two tickets. One took 2 weeks and the other more then a month. And I know a lot more people who are still waiting. Hope you aren't Pinokkio, you should have a nose to the moon.

lite

legendary

Activity: 1400

Merit: 1009

Quote from: mriulian on October 20, 2016, 07:08:24 PM

Quote from: adaseb on October 19, 2016, 10:23:41 AM

Quote from: pinoycash on October 19, 2016, 08:22:22 AM

Quote from: frankmb on October 19, 2016, 03:01:19 AM

Again a facebook giveaway. Undecided

You guys know 90% of the profiles are fake and all shared friends are friends from gambling sites?
So marketing wise it is kinda useless.

Facebook marketing is not that useless, its all depends on what you promote and you share the same passion. facebook marketing is effective if you know how to properly use them.

Yes I agree. Facebook marketing is actually very smart. And they are pretty clever why they chose it, unfortunately it doesn't benefit the people who don't actually use facebook. Most features are disabled for non-members.

I truly want to see if I am going to receive the last Facebook giveaway.

If not I'm going to spam this topic till I am getting it.

Lol dude you'll get the giveaway amount, if you've met all the requirements for that particular giveaway. spamming here will not help you. Tongue

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

Quote from: 1982dre on October 21, 2016, 01:20:03 AM

Quote from: MICRO on October 20, 2016, 04:04:37 PM

Quote from: 1982dre on October 20, 2016, 09:25:40 AM

Quote from: MICRO on October 20, 2016, 07:02:15 AM

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. Cheesy

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

So one ticket in 3 weeks will take longer then 24 hours on average. 1 in 1000 with 350 tickets a week.I don't know if you read the topic here and read the chat. I guess it is a little higher. LoL. Cheesy

No its not rly in last 6 months we only had 3 tickets take longer than 24h .

Atm there is one ticket for ApplePendenlium and i am waiting for developers to do full investigation on his account and tell me what to do .
And if he is correct we will compensate him a lot.

1982dre

hero member

Activity: 1372

Merit: 512

Quote from: MICRO on October 20, 2016, 04:04:37 PM

Quote from: 1982dre on October 20, 2016, 09:25:40 AM

Quote from: MICRO on October 20, 2016, 07:02:15 AM

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. Cheesy

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

So one ticket in 3 weeks will take longer then 24 hours on average. 1 in 1000 with 350 tickets a week.I don't know if you read the topic here and read the chat. I guess it is a little higher. LoL. Cheesy

ApplePendenlium

newbie

Activity: 16

Merit: 0

Quote from: MICRO on October 20, 2016, 04:04:37 PM

Quote from: 1982dre on October 20, 2016, 09:25:40 AM

Quote from: MICRO on October 20, 2016, 07:02:15 AM

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. Cheesy

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

Hey Micro,
1st ticket: Sept 16,2016(16773)
-Got a reply and you said you will check this asap.

*after 15 days still no reply.
*Always posting on this thread and asking my account but still no reply.
*You said to make new ticket and yes i made it below some of your reply.
----------------------------------------------------------------------------------------------------------------
Support:17720
Mladen (Primedice)
Oct 10, 14:01 CEST
Hey,
I promise i will update you with this ticket in the next 24h .
I need some help from developers with this.
Regards,
Mladen
-----------------------------------------------------------------------------------------------------------------
Support:17863
Mladen (Primedice)
Oct 12, 13:44 CEST
Hey,
Something does not add up here . Dev promised me he will take a closer look at it today.
Regards,
Mladen
------------------------------------------------------------------------------------

As of now:
Created 10 tickets and still no reply. How many tickets do i need to make so that my account will resolved?. C'mon MICRO!

Frosxh

sr. member

Activity: 322

Merit: 250

Tipsters Championship www.DirectBet.eu/Competition

Quote from: mriulian on October 20, 2016, 07:08:24 PM

Quote from: adaseb on October 19, 2016, 10:23:41 AM

Quote from: pinoycash on October 19, 2016, 08:22:22 AM

Quote from: frankmb on October 19, 2016, 03:01:19 AM

Again a facebook giveaway. Undecided

You guys know 90% of the profiles are fake and all shared friends are friends from gambling sites?
So marketing wise it is kinda useless.

Facebook marketing is not that useless, its all depends on what you promote and you share the same passion. facebook marketing is effective if you know how to properly use them.

Yes I agree. Facebook marketing is actually very smart. And they are pretty clever why they chose it, unfortunately it doesn't benefit the people who don't actually use facebook. Most features are disabled for non-members.

I truly want to see if I am going to receive the last Facebook giveaway.

If not I'm going to spam this topic till I am getting it.

you seriously crying that you didn't recieve giveaway coins? you sure have lots of time to waste just to get those few mBTCs huh? why not just go get a job and earn much more coins than crying in this thread. just think that there is no giveaway happened, finish

mriulian

sr. member

Activity: 308

Merit: 250

Quote from: adaseb on October 19, 2016, 10:23:41 AM

Quote from: pinoycash on October 19, 2016, 08:22:22 AM

Quote from: frankmb on October 19, 2016, 03:01:19 AM

Again a facebook giveaway. Undecided

You guys know 90% of the profiles are fake and all shared friends are friends from gambling sites?
So marketing wise it is kinda useless.

Facebook marketing is not that useless, its all depends on what you promote and you share the same passion. facebook marketing is effective if you know how to properly use them.

Yes I agree. Facebook marketing is actually very smart. And they are pretty clever why they chose it, unfortunately it doesn't benefit the people who don't actually use facebook. Most features are disabled for non-members.

I truly want to see if I am going to receive the last Facebook giveaway.

If not I'm going to spam this topic till I am getting it.

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

Quote from: 1982dre on October 20, 2016, 09:25:40 AM

Quote from: MICRO on October 20, 2016, 07:02:15 AM

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. Cheesy

Only maybe 0.1% of people will wait more than 24h for solution.
I don't think you understand how many tickets we get per day.

1982dre

hero member

Activity: 1372

Merit: 512

Quote from: MICRO on October 20, 2016, 07:02:15 AM

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Lol, first reply says nothing. What are the numbers about lead time?

Everyone has to wait for weeks/months for a solutions and you keep saying the support is the best. That's sad. Cheesy

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

I think this makes it pretty clear that we have one of the best supports around.

Ours average first reply time: 3.75h
Industry average: 18.1 hours

And that is while we are getting average of 340 tickets per week
Industry average 42 tickets

Here are some visual stats:

5leepyJoe

full member

Activity: 184

Merit: 100

Quote from: frankmb on October 19, 2016, 03:01:19 AM

Again a facebook giveaway. Undecided

You guys know 90% of the profiles are fake and all shared friends are friends from gambling sites?
So marketing wise it is kinda useless.

Not kinda useless. 100% useless. I agree Frank, it is a total waste.

adaseb

legendary

Activity: 3808

Merit: 1723

Quote from: MICRO on October 19, 2016, 04:31:47 PM

Quote from: Betwrong on October 19, 2016, 11:14:31 AM

Quote from: zzaza on October 15, 2016, 01:53:45 PM

Quote from: onlinedragon on October 15, 2016, 09:21:27 AM

Quote from: 5leepyJoe on October 15, 2016, 06:36:58 AM

Quote from: adaseb on October 15, 2016, 04:56:54 AM

Alright so I don't end up missing it again this time. WHEN WILL THE NEXT HAPPY HOUR be?

Lately its been so random and at the worse timezones that I keep missing it.

They usually do it when the least amount of players are online.

Mostly I am sleeping at the time they come with the happy hour. Since I created mine account at primedice I only have seen once a happy hour. Think that other people also would like it if they also organize it once on another time when more people could participate.

Yeah, i can relate to that. In the last more than 2 years, i caught 2 Happy hours altogether, wrong timezone...

Yeah, I keep missing it too, but I don't think they are doing it purposedly when the least amount of players are online. I mean what the point of it then? Isn't that for spreading the talk that you can claim 10,000 sats from their faucet?

Btw I don't think it's much of a danger for PD to do such promos because to raise from 10,000 sats to 100,000 sats, which is the minimum you can withdraw, is not an easy task to do.

Well in the week when we had happy hour faucet claimed was about 6 btc in that week Cheesy

.
So yeah happy hours are not cheep

.

But yes they are done randomly when Edward or stunna feel like it.

Wow, so at 10000 Sats thats like 600,00 bets must of taken place. Crazy that its possible that in a single hour that many people took part in your happy hour. Congrats.

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

Quote from: Betwrong on October 19, 2016, 11:14:31 AM

Quote from: zzaza on October 15, 2016, 01:53:45 PM

Quote from: onlinedragon on October 15, 2016, 09:21:27 AM

Quote from: 5leepyJoe on October 15, 2016, 06:36:58 AM

Quote from: adaseb on October 15, 2016, 04:56:54 AM

Alright so I don't end up missing it again this time. WHEN WILL THE NEXT HAPPY HOUR be?

Lately its been so random and at the worse timezones that I keep missing it.

They usually do it when the least amount of players are online.

Mostly I am sleeping at the time they come with the happy hour. Since I created mine account at primedice I only have seen once a happy hour. Think that other people also would like it if they also organize it once on another time when more people could participate.

Yeah, i can relate to that. In the last more than 2 years, i caught 2 Happy hours altogether, wrong timezone...

Yeah, I keep missing it too, but I don't think they are doing it purposedly when the least amount of players are online. I mean what the point of it then? Isn't that for spreading the talk that you can claim 10,000 sats from their faucet?

Btw I don't think it's much of a danger for PD to do such promos because to raise from 10,000 sats to 100,000 sats, which is the minimum you can withdraw, is not an easy task to do.

Well in the week when we had happy hour faucet claimed was about 6 btc in that week Cheesy

.
So yeah happy hours are not cheep

.

But yes they are done randomly when Edward or stunna feel like it.

Betwrong

legendary

Activity: 3500

Merit: 2246

🌀 Cosmic Casino

Quote from: zzaza on October 15, 2016, 01:53:45 PM

Quote from: onlinedragon on October 15, 2016, 09:21:27 AM

Quote from: 5leepyJoe on October 15, 2016, 06:36:58 AM

Quote from: adaseb on October 15, 2016, 04:56:54 AM

Alright so I don't end up missing it again this time. WHEN WILL THE NEXT HAPPY HOUR be?

Lately its been so random and at the worse timezones that I keep missing it.

They usually do it when the least amount of players are online.

Mostly I am sleeping at the time they come with the happy hour. Since I created mine account at primedice I only have seen once a happy hour. Think that other people also would like it if they also organize it once on another time when more people could participate.

Yeah, i can relate to that. In the last more than 2 years, i caught 2 Happy hours altogether, wrong timezone...

Yeah, I keep missing it too, but I don't think they are doing it purposedly when the least amount of players are online. I mean what the point of it then? Isn't that for spreading the talk that you can claim 10,000 sats from their faucet?

Btw I don't think it's much of a danger for PD to do such promos because to raise from 10,000 sats to 100,000 sats, which is the minimum you can withdraw, is not an easy task to do.

adaseb

legendary

Activity: 3808

Merit: 1723

Quote from: pinoycash on October 19, 2016, 08:22:22 AM

Quote from: frankmb on October 19, 2016, 03:01:19 AM

Again a facebook giveaway. Undecided

You guys know 90% of the profiles are fake and all shared friends are friends from gambling sites?
So marketing wise it is kinda useless.

Facebook marketing is not that useless, its all depends on what you promote and you share the same passion. facebook marketing is effective if you know how to properly use them.

Yes I agree. Facebook marketing is actually very smart. And they are pretty clever why they chose it, unfortunately it doesn't benefit the people who don't actually use facebook. Most features are disabled for non-members.

Topic: Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot! - page 445. (Read 1989815 times)