Topic: Privacy Shark - Issues With Email (Was: Do Not Use Privacy Shark - Fraud Alert) (Read 4466 times)

Huh? The above statements don't make any sense. You are contradicting yourself. You said you didn't receive a domain name - yet you are trying to change the IP of... what exactly?


At least once more. You are still not making any sense, and my patience with you and this thread is nearing an end.


Unreliable by whose standards? Yours? Obviously not the other few dozen people who have placed orders with them.

FYI: An "unreliable" service sold without any guarantees is not fraud.


Oh come on. I'm sure they didn't single you out and ignore you for fun. You're being dramatic.


You know this because... ? Please provide sources.

Poor service, probably.

Fraud? That's a bit of a stretch.

It probably would have been best if you restrained yourself and remained out of this thread. The more this thread gets bumped to the top, the worse it will be for privacy shark.
No, I did not receive my domain name. For over a month until I posted this thread I was unable to change its IP address or transfer it to a different provider.
How many times do I have to repeat the facts of this for people to understand what this thread is and what it isn't?
1. Privacy Shark committed fraud by knowingly accepting money for a service they knew was unreliable
2. I lost money because of it. See original post.
3. It is likely others will lose money too.

Why aren't they yelling fraud? Maybe they haven't tried to do anything with those names yet. Maybe privacy shark's email server "likes" theirs. It looks like those domain names were probably registered by only a few people?

Also, there is sadly no competition to my knowledge for what privacy shark offers. If someone knows another service that registers domains and takes bitcoins, I would love to know.

I have been trying to stay out of this thread, but I am unable to turn a blind eye to it anymore. It is too repugnant.

Joe, before you yell fraud (oops, too late), let me ask you one simple question: did you or did you not receive your domain name? Privacy shark claims you did. In the worst case scenario your 'beef' with them is poor customer service, not fraud.

Also, on a "hunch", I just ran a whois on all of the domains listed here (Bitcoin domain name land grab thread):

https://www.bitcoin.org/smf/index.php?topic=1829.0

Around 1/3rd of them seem to be on privacy shark's system. Were all of these people scammed too? Why aren't they all yelling fraud as well?

I also vote to rename this thread.

I would appreciate it if you set aside any personal or professional relationship with privacy shark and took an unbiased look at the issue here. Privacy Shark's actions were clearly fraudulent, albeit a minor form of fraud caused by gross negligence. Privacy Shark had knowledge and history that email transmission was unreliable, yet continued to accept new business. Additionally, privacy shark once again demonstrated its procedural blame of all players except itself when faced with a problem from a paying customer. It is responsible for me to alert others to the fact that privacy shark had been committing fraud and should be avoided by others to avoid risk of loss. It is extremely irresponsible of privacy shark to deflect all blame away from itself, even outright deny the existence of any problem.

While I look forward to one day visiting your BC town, I am confident that your lack of sound logic and understanding are a rare exception among the people in Nanaimo, and your town would turn against you, and rather see you as the slanderer.

I agree with your assessment of hotmail.

Important here is that the test email I sent _did_ get through.

False accusation of crime is slanderous and shameful.

The local-part of mail addresses is indeed case sensitive.  It may not be treated as case sensitive by all MTAs (i.e. mail to Sturle may get delivered to sturle, if this is the local policy), but they are case sensitive by definition in the standard and must never be changed in transit.  The only exception is postmaster.  Let me quote in full from RFC 822:


I'm not at all surprised if Hotmail, which has gone from sucking like a vacuum cleaner in 1997 to a universe threatening black hole today, ignores this standard as well as most other standards.  It has become an isolated island on the Internet, unable to deliver mail to anywhere.  I am surprised every time a mail from Hotmail actually reaches my mailbox.

WTF!? Joe had a legitimate issue: he tried for a long period of time to contact PrivacyShark through various methods. Then he asked on IRC for assistance. Finally, he posted on the forum. It should not be this hard to contact a company that you're doing business with. After this length of time without contact, I don't blame him for being angry and jumping to conclusions a bit.

It's true that the notification of PM by email on this board is broken. I did some experiments that any one of us can duplicate.

Privacy Shark, as a service, is much older than Bitcoin and much older than this forum. To expect support through this board seems rather silly.

It's pretty sad when people forget their morality because they can hide from civil responsibility behind their computers. You try accusing someone of a crime IRL and you had better be able to back it up or face consequences. All I can do is refuse to trade with you Joe, but if you were in my town and tried this shit with me, you would be punished for your slander.

In the interests of fairness and accuracy, I second the motion to have this thread re-titled.

I fail to see how you lost money. After reviewing your order I see that your domain was registered and running within hours of your Bitcoin payment to us.

Your complaint is about a change to your existing service. A request that never reached us.


You can verify that it was delivered to me successfully? You can verify that my eyes actually saw the email? Are you telling me that everything always works as expected?


That was only after we received an email from nanamo gold telling us about this thread. How did his email reach us? Was it magic?


That's a bold assumption. How did we get an email from nanaimo gold then? Why does the forum PM notification not work to our new email address as well?

For the time being, I have set a signature telling people to just email us. I've also blocked all PMs.


The previous complaint was about an order that was placed during the weekend. We are a 9-5 business that keeps real hours. Everything here is done by hand. Re-read the old thread again.


Re-read my post from yesterday and you'll have your answer.

Hugo

There are serious communication issues that will likely cause someone to lose money again. I look forward to privacy shark implementing changes to prevent these problems from happening to others.
Yes, you did. Since you presumably run your own mail server, there is not even a mechanism by which an email could possibly be dropped en route.
The PMs themselves work. You found my PM yesterday and sent me a reply. You are referring to a notification system whereby the bitcoin forum sends an email to you when you receive a PM. I venture to suggest that the lack of PM notifications to your email is related to the main problem of not receiving emails from customers.
Please avoid posts like this by preventing the same mistakes from happening multiple times with multiple customers. When this happened before nothing was done to correct the problem except blame the customer and everyone else, as you are doing again here.

If we are to believe your claim that you were not receiving emails, it would have been appropriate for you to investigate the configuration of your mail server then, to find out why.
It is disappointing that you continue to deny there is any problem with your email, and then close your door to other methods of reaching you.
I did.
No, I spelled it correctly. I sent multiple emails, and I double- and triple- checked the spelling on each, as any reasonable person would after not receiving responses.

It sounds like a thread title change would be appropriate.

Next time, can we refrain from calling a company a fraud early, especially when you're trying to get customer service, and especially so if others had good customer service?


A lot of issue are apparently communication.

Privacy Shark isn't a scam.

We didn't receive joe's email, and for some reason the PM notifications on the forum don't seem to work at all. Can the forum admin please fix that? It would help us avoid posts like this one.

We do not provide support over PM. Email us. Be sure to use the email account that you signed up with. If this is not possible, please use the password that you provided upon signup.

We have setup a new email alias: "support @ privacy shark DOT com". It is memorable and easy to type in. After looking at our mailserver logs we have noticed that a lot of people were misspelling our other email address so the mail was being dropped. This is what probably happened to joe's email to us.

As you can imagine we have our email addresses listed on literally hundreds of domains, so spam is a huge problem for us. We are hoping that spam to the new support alias will be manageable.

Thanks to nanaimo gold to letting us know about this thread, and for sending us a test email.

Hugo

I did test that crazy email address and it worked.

I got a reply in about 12 hrs.

http://www.bash.org/?837510

WTF is privacy shark ?

----
EDIT:
(After googling)
Ah, this one http://www.privacyshark.com/

I would not be confident that they are competent with their services then, if they make these obvious mistakes.

Here is a nice quote to cover it:

I did mean the email. It looks like the address has been hashed.

At any rate, it's weird and maybe not working correctly.

Ah. I thought you meant the email address.